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name and shame

  • 27-05-2005 9:28am
    #1
    Banned (with Prison Access) Posts: 1,405 ✭✭✭


    :mad: :mad: :mad: This happened last night .....Im so mad.



    To the Manager of Casa Pasta:


    On Wednesday 26/05/2005 my husband and I visited your restaurant in the early evening. Being fairly frequent customers we are well aware of the varying standards but have had sufficient pleasurable experiences to entice us back for the simplest of fare. It would appear we were slightly over ambitious once again.
    Our previous visit to Casa Pasta resulted in my being served salmon that has slightly but as is always with fish, very noticeably – turned. On that occasion I declined a replacement main course from the absolutely charming waitress. These things happen. So did the fact of my not receiving penne as requested but tagatelli. However I do find that this happens in about 50% of restaurants of the Casa Pasta ilk, so again, this is no biggie – more a long standing joke as bets are laid on around the table as to whether I will get what I ordered.
    I hope I have laid the understanding that my expectations are suitably low for the less expensive (by Irish standards) restaurant scene. However – now here is where the new standards arrive – last nights experience has moved Casa Pasta, Clontarf into pole position for what might actually be 2005s’ worst service decoration.
    We breezed in around 6.45 – ish and were shown to our un-booked table. Within seconds the menus were in our hands and as he is a big fan of the humus he ordered that and as I am slightly less conscience stricken about my cholesterol, I ordered the deep fried brie.
    I told the waitress about my previous experience with the salmon and she assured me it would be lovely tonight. Great!! Salmon it is then. Now two lovely glasses of house red to go with the starters and we’re all set.
    While we waited – for what turned out to be quite a while, for our starters we were looking around idely chatting. Across the table I saw him looking intently at the bar and turned around to see what was going on. He was in horror at the fact that the barman had poured a full glass of wine out of one bottle and finished it off in the other glass. After this he poured the dregs of another bottle into the second glass and was opening another bottle to finish off the glass with!!!! The waitress came to the table with them and I told her I didn’t want the wine. When asked why I gave her the reason and she just looked at me and said ……” it’s all the same wine though!!!!!” I mean….come on….you give me the dregs of bottles and expect me to thank you for it??
    We asked for two fresh glasses of wine and so she brought them back to the counter and gave them to the barman and told him in a very hurt and apparently not understanding the problem manner what had just happened with “those two” – point point. The barman took the two glasses behind the counter and took down one glass and the proceeded to put THE SAME GLASSES back up on the counter. WE were absolutely mortified that this was done in front of our eyes…not that it would be any better if it was hidden…but I mean - really – blind or stupid, take your pick but we are neither.
    She came down and plonked them on the table and walked off. He did not want a scene and so said just to leave them and take care of it tomorrow. After the attitude of the first round, we knew we would be wasting our time.
    This letter is going on somewhat longer than I intended so I will try to get my last points in as quickly as possible. His humus was simply blitzed chickpeas and olive oil – not nearly as tasty as it usually is and my salmon was lovely. Kind of hard to taste the gorgonzola in it though. I’m not sure there was any. His carbonara was full of big lumps of bacon but he did have a nice amount of sauce this time. When he asked for bread to mop it up with – this is actually descending into a complete farce at this point – he got soda bread!!!

    So there you go. It’s easy to get it right with such a simple menu. Isn’t it? Or am I missing something? Nobody bothered to ask why our full glasses of red wine were sitting on the table – I suspect that they already knew that we had seen them and were afraid to ask as the restaurant was fairly full at this stage. If this is not the case, I would be obliged if you could ask the dark haired waitress who was working last night why she let this go?

    My contact details are below. I would appreciate an explanation as to why an incident like this can be allowed to happen in neighbourhood restaurant and why the staff think they can do this to customers who have been using the restaurant for the last five years. I will not care for denials of the wine pouring as I saw the bottle again when it was put to the left of the barman on the counter. This is completely unacceptable and the staff trying to make fools of the customer and have a laugh our expense is not on. I know exactly what they were thinking when they put the wine back to us – they wont notice and that’s how much they know. Not acceptable.

    I look forward to hearing from you.


«1

Comments

  • Registered Users, Registered Users 2 Posts: 2,630 ✭✭✭Einstein


    I assume you wont be going back?


  • Closed Accounts Posts: 2,239 ✭✭✭Gilgamesh


    and you posted this .... why again?


  • Banned (with Prison Access) Posts: 1,405 ✭✭✭NewFrockTuesday


    Because I felt like it. Nobody asked you to read it.


  • Registered Users, Registered Users 2 Posts: 7,588 ✭✭✭Bluetonic


    Extremely badly executed complaint, full of ranting and raving.

    They'll defintely be laughing at you now.


  • Banned (with Prison Access) Posts: 1,405 ✭✭✭NewFrockTuesday


    Im not bothered tbh. I just said what happened. Revised letter going in.


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  • Moderators, Social & Fun Moderators Posts: 42,362 Mod ✭✭✭✭Beruthiel


    Gilgamesh wrote:
    and you posted this .... why again?

    so the rest of us will keep well away?

    I'm tired of restaurants in ireland thinking that we won't complain no matter what crap they serve up,
    I for one would have refused to pay for the wine purdee, and I would have told them why, did you pay for it?


  • Registered Users, Registered Users 2 Posts: 4,929 ✭✭✭Raiser


    1 Don't eat in restaurants where they serve rotten fish.
    2 Waitress doesn't care - she works in a restaurant as described in point 1
    3 How are standards going to improve unless you direct complaints properly?
    4 You sound very pretentious and whiney - maybe they just didn't like you.


  • Registered Users, Registered Users 2 Posts: 2,630 ✭✭✭Einstein


    jaysus lads,
    are you seriously complaining because someone posted a complaint about a restaraunt in the food & Drink thread?
    get a life, there should be more people naming other places that aren't up to scratch.
    dave


  • Banned (with Prison Access) Posts: 1,405 ✭✭✭NewFrockTuesday


    I was trying to be nice in the letter and not go off on a mad rant about how mad i was. The restaurant was fullish and its tiny and we didnt want a scene. Any points for the letter welcome but dont judge me as a person on what you read. Im really nice!
    The attitude we got was that we were being too fussy cos we didnt want to drink dregs. Would you drink what we were being given? Your right about the whiney maybe..i was trying to say that in fairness its not too bad for an over priced pasta house but im not sitting for that. We ahave had grand meals there but theres always something stupid done like giving the wrong pasta. Is it too much to expect to get what you pay for?


  • Moderators, Social & Fun Moderators Posts: 42,362 Mod ✭✭✭✭Beruthiel


    purdee wrote:
    The attitude we got was that we were being too fussy cos we didnt want to drink dregs. Would you drink what we were being given? Your right about the whiney maybe..i was trying to say that in fairness its not too bad for an over priced pasta house but im not sitting for that. We ahave had grand meals there but theres always something stupid done like giving the wrong pasta. Is it too much to expect to get what you pay for?

    in fairness, I think if I wrote that letter, it would have been a lot harsher than that!
    also
    considering the amount we are charged in ireland when eating out, it is not too much to expect top service and great food.
    when I consider what you can get in most of europe for half the price, it annoys me no end


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  • Closed Accounts Posts: 648 ✭✭✭landser


    the letter is badly drafted, but given that it's an off the cuff rant, it could be worse. pity you didn't wait until your final draft before posting... as written you sound like a pain in the arse, and i, for one, would be glad to lose your custom

    i agree with the fact that that place is over priced with poor food and generally well intentioned but poor and unprofessional service.

    p.s. you're not married!


  • Banned (with Prison Access) Posts: 1,405 ✭✭✭NewFrockTuesday


    in fairness, I think if I wrote that letter, it would have been a lot harsher than that!
    also
    considering the amount we are charged in ireland when eating out, it is not too much to expect top service and great food.
    when I consider what you can get in most of europe for half the price, it annoys me no end
    __________________

    My point as well - just put foward more eloquently by you. Compared to what the rest of Europe gets for the same money, im sick of paying through the nose for bad service and worse food. I think I could cope with bog standard service if the food was great but not both being bad at the same time.


  • Closed Accounts Posts: 2,239 ✭✭✭Gilgamesh


    as pointed out by you, this is a small company, if it would have been me, after the second serving of the same wine, I would of had the manager at my table to stand question for this.
    the thing is, that if you send them a letter it will not scratch them to that degreee as possibly defacing them in front of the people currently in the place ordering their food.
    it putting a glancing blow to them and the way they are working on that day, who knows the people the next day might have great service and food.


    Managers are only interested if they see that your words will cause damage to a greater degree to them.

    also, as Beruthiel pointed out, did you pay for your food, after that?
    I might get myself into trouble here for saying this now, bu I personally think that would be a very typical reaction for this country, complain all you like but still pay for the mess up.

    If you were in a different country you wouldn't pay for a served sh!tpile in front of you.
    So why accept it here.
    If you want to complain, do it properly and prove your point by the refusal of payment.


  • Banned (with Prison Access) Posts: 1,405 ✭✭✭NewFrockTuesday


    p.s. you're not married!


    No...but it sounded better!!


  • Banned (with Prison Access) Posts: 1,405 ✭✭✭NewFrockTuesday


    as ponted out by you, this is a smal company, if it would have been me, after the second serving of the same wine, I would of had the manager at my table to stand question for this.
    the thing is, that if you send them a letter it will not scratch them to that degreee as possibly defacing them in front of the people currently in the place ordering their food.
    it putting a glancing blow to them and the way they are working on that day, who knows the people the next day might have great service and food.


    Managers are only interested if they see that your words will cause damage to a greater degree to them.

    also, as Beruthiel pointed out, did you pay for your food, after that?
    I might get myself into trouble here for saying this now, bu I personally think that would be a very typical reaction for this country, complain all you like but still pay for the mess up.

    If you were in a different country you wouldn't pay for a served sh!tpile in front of you.
    So why accept it here.

    Point taken and agreed with.


  • Closed Accounts Posts: 3,733 ✭✭✭Blub2k4


    If you want a new bottle of wine then order a bottle, if you want house wine then sometimes you get a mixed glass.
    What are the staff supposed to do in the case where there are dregs in a bottle, and when we say dregs here we mean just the end of a bottle, nothing particularly bad about it?
    This is standard practice in pubs and restaurants and you were being precious to be honest.
    I worked as a waiter for years and you sound like the nightmare customer.
    My advice would be, next time buy a bottle and dont be so cheap if you want to guarantee that you get what you want.


  • Banned (with Prison Access) Posts: 1,405 ✭✭✭NewFrockTuesday


    On Wednesday 26/05/2005 my boyfriend and I visited your restaurant in the early evening.
    Our previous visit to Casa Pasta resulted in my being served salmon that has slightly but as is always with fish, very noticeably – turned. On that occasion I declined a replacement main course . So did the fact of my not receiving penne as requested but tagatelli. However I do find that this has happened before so its not a big deal.
    .
    We arrived around 6.45 – ish and were shown to our un-booked table. Within seconds the menus were in our hands and as he is a big fan of the humus he ordered that and as I am slightly less conscience stricken about my cholesterol, I ordered the deep fried brie.
    I told the waitress about my previous experience with the salmon and she assured me it would be lovely tonight. Now two lglasses of house red to go with the starters and we’re all set.
    While we waited – for what turned out to be quite a while, for our starters we were looking around idely chatting. Across the table I saw him looking intently at the bar and turned around to see what was going on. He was in horror at the fact that the barman had poured a full glass of wine out of one bottle and finished it off in the other glass. After this he poured the dregs of another bottle into the second glass and was opening another bottle to finish off the glass with!!!! The waitress came to the table with them and I told her I didn’t want the wine. When asked why I gave her the reason and she just looked at me and said ……” it’s all the same wine though!!!!!” I mean….come on….you give me the dregs of bottles and expect me to thank you for it??
    We asked for two fresh glasses of wine and so she brought them back to the counter and gave them to the barman and told him in a very hurt and apparently not understanding the problem manner what had just happened with “those two” – point point. The barman took the two glasses behind the counter and took down one glass and the proceeded to put THE SAME GLASSES back up on the counter. We were absolutely mortified that this was done in front of our eyes…not that it would be any better if it was hidden…but I mean - really – blind or stupid, take your pick but we are neither.
    She came down and plonked them on the table and walked off. He did not want a scene and so said just to leave them and take care of it tomorrow. After the attitude of the first round, we knew we would be wasting our time.
    This letter is going on somewhat longer than I intended so I will try to get my last points in as quickly as possible. His humus was simply blitzed chickpeas and olive oil – not nearly as tasty as it usually is and my salmon was lovely. Kind of hard to taste the gorgonzola in it though. I’m not sure there was any. His carbonara was full of big lumps of bacon but he did have a nice amount of sauce this time. When he asked for bread to mop it up with – this is actually descending into a complete farce at this point – he got soda bread!!!

    So there you go. It’s easy to get it right with such a simple menu. Isn’t it? Or am I missing something? Nobody bothered to ask why our full glasses of red wine were sitting on the table – I suspect that they already knew that we had seen them and were afraid to ask as the restaurant was fairly full at this stage. If this is not the case, I would be obliged if you could ask the dark haired waitress who was working last night why she let this go?

    My contact details are below. I would appreciate an explanation as to why an incident like this can be allowed to happen in neighbourhood restaurant and why the staff think they can do this to customers who have been using the restaurant for the last five years. I will not care for denials of the wine pouring as I saw the bottle again when it was put to the left of the barman on the counter. This is completely unacceptable and the staff trying to make fools of the customer and have a laugh our expense is not on. I know exactly what they were thinking when they put the wine back to us – they wont notice and that’s how much they know. Not acceptable.


  • Closed Accounts Posts: 5,207 ✭✭✭meditraitor


    Bluetonic wrote:
    Extremely badly executed complaint, full of ranting and raving.

    They'll defintely be laughing at you now.

    :rolleyes:

    Raiser wrote:
    4 You sound very pretentious and whiney - maybe they just didn't like you.

    :rolleyes:

    Bad day guys, no need to be so flipant,,

    The complaint was plain and simple , got the point across IMO.

    Do either of you work in restuarants? (or that one)


  • Banned (with Prison Access) Posts: 1,405 ✭✭✭NewFrockTuesday


    My advice would be, next time buy a bottle and dont be so cheap if you want to guarantee that you get what you want.
    __________________

    If I want a glass of wine...just a glass ...Ill order just a glass.
    What are the staff supposed to do in the case where there are dregs in a bottle, and when we say dregs here we mean just the end of a bottle, nothing particularly bad about it?

    I understand this...but I dont want three different bottles in my glass.....would you?


  • Registered Users, Registered Users 2 Posts: 2,505 ✭✭✭irlirishkev


    Purdee, well done.
    I've always sent letters of gratitude in to places/companies when I've been extra happy or impressed with the service. It's only recently I've started complaining!!!
    I just got fed up being taken for a ride, or being ripped off everywhere I go.

    K.


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  • Closed Accounts Posts: 3,733 ✭✭✭Blub2k4


    purdee wrote:
    If I want a glass of wine...just a glass ...Ill order just a glass.

    But that means that you dont get a new bottle opened, did I miss something?


    purdee wrote:
    I understand this...but I dont want three different bottles in my glass.....would you?

    Well having worked in the industry so long as long as all were fresh then yeah, it wouldn't bother me.
    What would you do at home?

    The wine complaint is completely unfounded, you were being precious, you didn't even taste it.....BS.
    Did you pay for it at the time? (thereby accepting the wine?)


  • Banned (with Prison Access) Posts: 1,405 ✭✭✭NewFrockTuesday


    The wine complaint is completely unfounded, you were being precious, you didn't even taste it.....BS.
    Did you pay for it at the time? (thereby accepting the wine?)

    Its not unfounded....I dont know how long the wine was sitting there. I dont care what you would drink....If your into slops, thats your look out. I worked in the industry, but maybe I just worked inplaces where we actually cared about the customer and didnt try to decieve them.
    yes, you did miss something. you missed the whole point of the complaint. I already said I realise a second bottle will prob be used but I dont like the dregs of a 3rd bottle being used just to fill my glass. You also missed the most important bit where the barman just took them down for a min and then served them to us again. If your not going to bother reading the post properly, dont waste my time by replying.


  • Registered Users, Registered Users 2 Posts: 33,518 ✭✭✭✭dudara


    Purdee, I'm glad that you actually sat down and wrote a letter describing your experience. I only wish more people would start to complain. however, to do this the letter really needs to written in a less flippant manner. Good luck though..


  • Registered Users, Registered Users 2 Posts: 4,929 ✭✭✭Raiser


    - Sounds like you used poor judgement in returning after the veteran fish incident. Your standards and the standards in place in this establishment (as described by yourself) are clearly not aligned.

    There are those who will be happy with what is on offer at this restaurant, leave it to them......

    Some people don't have access to fresh drinking water, be honest - if you hadn't seen the plonk being poured, you and your faux-husband would have enjoyed your wine, your meal and your night.

    The waiter did what we all do on occasion - try and get away with something. He was just thick enough to get caught, maybe he should have just explained that it was all the same, sold by the bucket, red table wine ANYHOW.

    I think you spoiled things for yourself by imagining injustices and evils where there were none...


  • Banned (with Prison Access) Posts: 1,405 ✭✭✭NewFrockTuesday


    The waiter did what we all do on occasion - try and get away with something. He was just thick enough to get caught, maybe he should have just explained that it was all the same, sold by the bucket, red table wine ANYHOW.

    Yes. that makes it completly ok.


  • Registered Users, Registered Users 2 Posts: 1,470 ✭✭✭TheBigLebowski


    Maybe I'm common as muck but it wouldn't bother me in the least if I recieved a glass of wine poured from 2 or 3 different bottles, as long as it's the same type of wine. You keep calling it dreggs but people of a less complaining nature would call it the end of a preiously opened bottle. In a busy restaurant, it is unlikely that the wine was sitting there for too long, a few minutes I would imagine. If you were to let small things like this get to you, you would rarely enjoy yourself on a night out. Whats the point in letting it ruin your evening?


  • Closed Accounts Posts: 3,733 ✭✭✭Blub2k4


    purdee wrote:
    Its not unfounded....I dont know how long the wine was sitting there. I dont care what you would drink....If your into slops, thats your look out. I worked in the industry, but maybe I just worked inplaces where we actually cared about the customer and didnt try to decieve them.
    yes, you did miss something. you missed the whole point of the complaint. I already said I realise a second bottle will prob be used but I dont like the dregs of a 3rd bottle being used just to fill my glass. You also missed the most important bit where the barman just took them down for a min and then served them to us again. If your not going to bother reading the post properly, dont waste my time by replying.

    Ok did you pay for it? Or did you refuse to pay for it at the time therefore rejecting the contract made when you asked for (the provided) glass of wine?

    I could list the places I've worked but that would be a waste of time, I did care about customers, up to £400 sterling a week in tips proved that. If I had been seen I would have made it look like the wine was changed and not been seen doing it, secure in the knowledge that I was not going to hurt anyone, maybe just an ego or two.( ten years in the industry).


  • Closed Accounts Posts: 3,733 ✭✭✭Blub2k4


    Whats the point in letting it ruin your evening?

    Unless you were sitting there talking it up with someone else and fantasizing about your "rights" as a consumer.
    Is it possible that the bottles were filled from different tonneaus, hmm that would be worth investigating :rolleyes:


  • Registered Users, Registered Users 2 Posts: 4,929 ✭✭✭Raiser


    Lebowski people of your "ilk" are as "common as muck"

    The first wine was decanted from a full bodied Chateau Saint Elisabeth packed with red and black cherry fruits, with hints of pepper, spice, and the local wild 'Garrigue' herbs.

    The second from an appealing and highly drinkable blend of Cinsault, Carignan, Syrah, Merlot and just a hint of Tempranillo. Made for early drinking in a very open and fruity style, it comes from Jacques Frelin's second estate.

    The third bottle delighted the senses with selected parcels of old vines planted with Syrah and Grenache on the slopes of Mont Ventoux were harvested and vinified following rigorous methods to produce an intensely rich, structured wine. The wine is smooth and rich and is like a treasure trove for the inquisitive palate.

    Clearly these should NOT be mixed.


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  • Closed Accounts Posts: 1,078 ✭✭✭tabatha


    i've been to casa pasta in donnybrook a number of times and have found them so nice. i am pickey about service and value for money and have never found them to be a problem. the staff are so friendly and very accommodating. on saying this not enough people complain in this country about "crappy" service. i find that in a lot of places there is no customer service. on saying this there is also no point in "half" complaining. if your going to do it, do it right and dont be made a fool out of. better luck next time.


  • Banned (with Prison Access) Posts: 1,405 ✭✭✭NewFrockTuesday


    could list the places I've worked but that would be a waste of time, I did care about customers, up to £400 sterling a week in tips proved that. If I had been seen I would have made it look like the wine was changed and not been seen doing it, secure in the knowledge that I was not going to hurt anyone, maybe just an ego or two.( ten years in the industry).

    Im sure you could. Im sure it would be a waste of time. I dont want to know how much you earn. Heres the thing:

    I dont want to pay €4.50 for a few dollops of wine from god knows how long they are sitting there bottles. We ordered house wine so Im not expecting anything. I dont want some smart arsed barman doing that to my face and I want to know when did this become acceptable Mr 10 years I earn 400 quid a week? Is it too much to ask? From the last few industry answers I can see why the industry is so bad over here.


  • Registered Users, Registered Users 2 Posts: 1,470 ✭✭✭TheBigLebowski


    Remind me never to go to dinner with you Purdee. I'd say you're a nightmare. "Honeykins, that horrid man over at that table is using a dessert spoon for his soup. Do something about it". Hyacinth Bucket hasn't a patch on you love. At least she's a fictional character. You're the real deal.


  • Registered Users, Registered Users 2 Posts: 4,698 ✭✭✭garthv


    Its only a glass of wine, calm down woman.
    You really need to get out more


  • Banned (with Prison Access) Posts: 1,405 ✭✭✭NewFrockTuesday


    Remind me never to go to dinner with you Purdee. I'd say you're a nightmare. "Honeykins, that horrid man over at that table is using a dessert spoon for his soup. Do something about it". Hyacinth Bucket hasn't a patch on you love. At least she's a fictional character. You're the real deal.

    I dont go to McDs so your safe.


  • Banned (with Prison Access) Posts: 1,405 ✭✭✭NewFrockTuesday


    Its only a glass of wine, calm down woman

    Hhhmmm....I think i may agree. Big L?


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  • Registered Users, Registered Users 2 Posts: 6,455 ✭✭✭weemcd


    hahaha


    Best thread I’ve ever read in a long time

    The fact that you are putting three exclamation marks in a row on a letter shows how highly strung and how much of pain in the ass you must be in real life. Send that to the restaurant, they will get a good laugh out of it.

    Hyacinth Bucket, couldnt have put it any better myself TheBigLebowski


  • Closed Accounts Posts: 2,239 ✭✭✭Gilgamesh


    purdee wrote:
    I dont want to pay €4.50 for a few dollops of wine from god knows how long they are sitting there bottles.


    BUT DID YOU???????? :mad:


  • Banned (with Prison Access) Posts: 1,405 ✭✭✭NewFrockTuesday


    :D I seem to have pissed off every waiter in Dublin today.
    Dont blame me cos yell drink anything out of a shoe and feel the need to defend yourselves.


  • Closed Accounts Posts: 2,239 ✭✭✭Gilgamesh


    didn't come out of a shoe, it came out of a (three) bottle, are you delusional?

    Answer the above question, for some reason you seem to be avoiding it to the bitter end...... I wonder why? //me eyes roll suspiciously


  • Registered Users, Registered Users 2 Posts: 5,103 ✭✭✭mathie


    Raiser wrote:
    Lebowski people of your "ilk" are as "common as muck"

    Raiser people of your "ilk" are about as "pretentious as people come in real life". A completely unnecessary rant about mixing wine in a cheap restaurant? Please off to Rolys Bistro with you. nono.gif
    Raiser wrote:
    The first wine was decanted from a full bodied Chateau Saint Elisabeth packed with red and black cherry fruits, with hints of pepper, spice, and the local wild 'Garrigue' herbs.

    The second from an appealing and highly drinkable blend of Cinsault, Carignan, Syrah, Merlot and just a hint of Tempranillo. Made for early drinking in a very open and fruity style, it comes from Jacques Frelin's second estate.

    The third bottle delighted the senses with selected parcels of old vines planted with Syrah and Grenache on the slopes of Mont Ventoux were harvested and vinified following rigorous methods to produce an intensely rich, structured wine. The wine is smooth and rich and is like a treasure trove for the inquisitive palate.

    Clearly these should NOT be mixed.

    If you pay peanuts you'll get monkeys.

    znaika.gif

    M


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  • Closed Accounts Posts: 531 ✭✭✭juno75


    Im with you Purdee, this bad service cr@p gets me down.

    Ignore the baiting shmucks

    For the record - its never OK to more diff bottles of wine into the same glass...


  • Registered Users, Registered Users 2 Posts: 35,524 ✭✭✭✭Gordon


    I think you can safely say that she did considering she's avoided answering that Gilgamesh.

    purdee I'm glad you edited the husband/boyfriend part but it makes me wonder how much more of your letter was falsified for effect. I'm also glad you did the letter, too few people write letters of complaint these days, sure some can only text these days...

    I'm not surprised people are having a go at you as you sound like the type of customer that would give me a headache, however I've only ever worked in bars. Personally I would respect the feelings of a customer if they had such annoyances of the triple bottle filler but I would make sure to decant the rest of the wine into a fresh looking bottle for next time.


  • Closed Accounts Posts: 3,733 ✭✭✭Blub2k4


    purdee wrote:
    Im sure you could. Im sure it would be a waste of time. I dont want to know how much you earn. Heres the thing:

    I dont want to pay €4.50 for a few dollops of wine from god knows how long they are sitting there bottles. We ordered house wine so Im not expecting anything. I dont want some smart arsed barman doing that to my face and I want to know when did this become acceptable Mr 10 years I earn 400 quid a week? Is it too much to ask? From the last few industry answers I can see why the industry is so bad over here.


    You are purposely missing the point I think. My point was not how much I earn, that was only the tips part anyway, my point was that I provided a very high level of service resulting in very high tips( high tips are evidence of good service in the UK where they are not noted as tippers traditionally, I have also worked and was trained by a master chef in Germany) and definitely have more experience in gastronomy than your good self.

    It became acceptable when people decided they wanted a glass of wine thereby giving the right to the barman to do what he wants as long as you get your 0.125 litre of wine and it is not spoiled and is drinkable.
    There is no law against what you saw and it is definitely standard practice.
    Of course you would throw it out at home.

    Oh yeah, DID YOU PAY FOR THE WINE????????


  • Registered Users, Registered Users 2 Posts: 41,363 ✭✭✭✭Boggles


    Gilgamesh wrote:
    didn't come out of a shoe, it came out of a (three) bottle, are you delusional?

    Answer the above question, for some reason you seem to be avoiding it to the bitter end...... I wonder why? //me eyes roll suspiciously

    Yeah but Paul Daniels the barman hardly helped things did he?


  • Registered Users, Registered Users 2 Posts: 4,929 ✭✭✭Raiser


    Purdee your letter should have been a forthright, concise, unpretentious document detailing why you felt that the restaurant had a case to answer and asking for a reasonable reply. A few lines would have done it.

    As is you made up a husband and packed it full of such silly, off-topic and incorrect detail that you lost all your credibility.

    For instance you said this morning at 10.28 that it happened last night, yet the letter begins along the lines of - on WEDNESDAY myself and my intellectually-attired husband of many years stepped forth in the early evening to thrive and imbibe in your eatery.... He likes cheese and yet most cheeses dislike him with an intensity I can only attribute to his Armadillo-skin Gucci slip-ons.....

    Don't be petty, go live your life and have some fun.


  • Closed Accounts Posts: 3,733 ✭✭✭Blub2k4


    Raiser wrote:
    Lebowski people of your "ilk" are as "common as muck"

    The first wine was decanted from a full bodied Chateau Saint Elisabeth packed with red and black cherry fruits, with hints of pepper, spice, and the local wild 'Garrigue' herbs.

    The second from an appealing and highly drinkable blend of Cinsault, Carignan, Syrah, Merlot and just a hint of Tempranillo. Made for early drinking in a very open and fruity style, it comes from Jacques Frelin's second estate.

    The third bottle delighted the senses with selected parcels of old vines planted with Syrah and Grenache on the slopes of Mont Ventoux were harvested and vinified following rigorous methods to produce an intensely rich, structured wine. The wine is smooth and rich and is like a treasure trove for the inquisitive palate.

    Clearly these should NOT be mixed.


    haha excellent, brilliant, pissin meself here.


  • Banned (with Prison Access) Posts: 1,405 ✭✭✭NewFrockTuesday


    Answer the above question, for some reason you seem to be avoiding it to the bitter end...... I wonder why? //me eyes roll suspiciously

    Sorry, wasnt avoiding it. Im at work so I have to look as tho Im doing something very busy.
    yes, it was pais for. I think I said that earlier, cant re and am not reading back through cos this is getting too boring for now. I wanted to take it up but the other half just wanted to leave. So did I at that point tbh.
    Im getting my coat again!


  • Banned (with Prison Access) Posts: 1,405 ✭✭✭NewFrockTuesday


    For instance you said this morning at 10.28 that it happened last night, yet the letter begins along the lines of - on WEDNESDAY myself and my intellectually-attired husband of many years stepped forth in the early evening to thrive and imbibe in your eatery.... He likes cheese and yet most cheeses dislike him with an intensity I can only attribute to his Armadillo-skin Gucci slip-ons.....

    very good! I already admitted that the content wasnt great.


  • Banned (with Prison Access) Posts: 1,405 ✭✭✭NewFrockTuesday


    purdee I'm glad you edited the husband/boyfriend part but it makes me wonder how much more of your letter was falsified for effect. I'm also glad you did the letter

    That was it guv...honest!
    Im tired of the baiting now.


  • Registered Users, Registered Users 2 Posts: 5,103 ✭✭✭mathie


    purdee wrote:
    very good! I already admitted that the content wasnt great.

    Wasn't great? rotfl.gif

    In fairness I haven't laughed at a thread this much since I saw U2 tickets for cost price.

    M


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