Nokia 3220 Trouble

galwaydude18

I only have this phone for about 3 months and it started to crap up on me! Last wedneday night when I was in the pub I got a text message and tried to reply to it and everytime I did it kept turning itself off and back on! Eventually it wouldn't even let me put my pin number in just kept turning on as soon as I pressed a key! I tried taking out the battery and putting it back in to see would it help the situation but it didnt. so yesterday evening I went to the O2 shop where I got the phone and told them. The first thing I get asked is is it water damaged! ya one behind the counter pulls my phone apart looking for water when I told her it wasn't near any water at all! I was told they will have to send it away to be repaired! Grand says me till I ask about a replacement phone in the mean time and I get told I will have to fork out €50 for it! I told ya one I cant afford that as I am a student in college and dont have that sort of money! I need my phone badly to keep in cotact with everyone and theres no way I can afford €50 for my phone to be sent away only to be told the usual crap that its water damaged and cant be fixed! Has anyone out there had the same problem as me with their Nokia 3220?

ranDom_tAsk

Water Damage

Water Damage

Water Damage

That's just a fob off, I hate when they do that :mad: , you really don't know how much I hate this type of rip-off Ireland crap.

M8 send it to me and I'll fix it for free !

I'll reflash it for you.

It will be good as new !!!

Pythia

If it returns from repair as water damaged, it should come with a digital picture of the places that got water damaged and circles around the exact places to prove it to you, so it's not just a cop out.
If a repair engineer finds signs of water damage and fixes it to the best of his ability and says that he's 'fixed' it, he's liable for having said that he's fixed a phone that actually can't be repaired to the manufacturer's standards. Therefore, as far as i am aware, if an engineer finds any moisture damage they are NOT to fix it for that reason.

ranDom_tAsk

That phone has been posted back now galwaydude18, 100% fixed, I also upgraded the firmware from v3.30 up to v4.30 and unlocked it from o2.

galwaydude18

Thanks a million! Were you able to send it back by SDS?

ranDom_tAsk

galwaydude18 wrote:

Thanks a million! Were you able to send it back by SDS?

No problem !

I sent it by Swiftpost and you'll have it tomorrow !

bibibobo

i had similar problems with the 3220 see here ....
http://p200.ezboard.com/faskaboutmoneyfrm15.showMessage?topicID=2341.topic

phone is now unlocked and back in use

ranDom_tAsk

Hi galwaydude18,

Did you get your phone yesterday ? I see your online now !

Just taught I'd ask.

galwaydude18

nope didnt get it yesterday! there was no post cause it was good friday! Damn annoyed about that! I needed it by yesterday! Looks like I'l have to wait until tuesday to get caus its a bank holiday on monday!

ranDom_tAsk

Ah :mad: poxy post office, I asked them would there be post on Friday and they said yes........

galwaydude18

ya poxt post office allright! An Post never cease to amaze me! Buggers

LegacyUser

Hey Random Task! If I sent you my phone would you be able to fix it? I would pay you. I need the vibration thing in it fixed. It does not appear to be working. It does make the sound as if it is vibrating but it sounds like it has been dropped too many time when it does try to vibrate...

ranDom_tAsk

cheesedude wrote:

Hey Random Task! If I sent you my phone would you be able to fix it? I would pay you. I need the vibration thing in it fixed. It does not appear to be working. It does make the sound as if it is vibrating but it sounds like it has been dropped too many time when it does try to vibrate...

Sure what phone is so I can make sure I have the part ?

My Jedi powers scenes that it's a 6310(i) or 6210 ... ?

LegacyUser

Excelent...It is a 3220...it is already unlocked. How much would that cost to fix?

Also, do you know if email works on Vodafone ready to go?

ranDom_tAsk

cheesedude wrote:

Excelent...It is a 3220...it is already unlocked. How much would that cost to fix?

I'll pm you the price.

cheesedude wrote:

Also, do you know if email works on Vodafone ready to go?

Hmmm..... Did you try this ?

LegacyUser

ranDom_tAsk wrote:

I'll pm you the price.



Hmmm..... Did you try this ?

Ye I did try it but no luck! The advanced settings link does not have anything extra that the standard one does not already give!
But thanks for the links anyway...

ranDom_tAsk

RachG wrote:

If it returns from repair as water damaged, it should come with a digital picture of the places that got water damaged and circles around the exact places to prove it to you, so it's not just a cop out.
If a repair engineer finds signs of water damage and fixes it to the best of his ability and says that he's 'fixed' it, he's liable for having said that he's fixed a phone that actually can't be repaired to the manufacturer's standards. Therefore, as far as i am aware, if an engineer finds any moisture damage they are NOT to fix it for that reason.

I was given a Sagem MyX5-2 today by a customer who left it into The Carphone Warehouse, who sent it to The Carphone Warehouse Repairs Centre, Head Office, Unit C, North Acton Bussiness Park, London.

The phone was returned to the owner as "Water/Liquid Damaged".

Customer Fault Report:
some of the keys are not working, when the screen does finally come on it goes blank.

Work Carried Out:
Beyond Economical Repair due to liquid damage

The phone was still under warranty and I belive that The Carphone Warehouse couldn't be arsed to fix it and thinking that the owner of the Sagem MyX5-2 would buy a new phone !

And I stand by that statement !

I fixed it in about 10 minutes with just a little TLC. Cost me about €0.20c in costs to repair + some of my phone knowledge.

Oh yeah forgot to say it also had a photo of where the "damage" was :rolleyes: , they must be joking !

Rip-off Ireland at it again !!!

Pythia

So what was the picture showing then?

ranDom_tAsk

RachG wrote:

So what was the picture showing then?

It's a picture of the port on the bottom of the Sagem.

If I get my scanner going I'll scan it and put it up here !

Pythia

Sorry, what I meant is that surely the picture has some kind of fault identified in it, like normally discolouration or something to show the liquid damage. If it hadn't been liquid damaged, what was being highlighted in the picture of the port? Normally they circle the fault or use highlighter on it or whatever.

ranDom_tAsk

RachG wrote:

Sorry, what I meant is that surely the picture has some kind of fault identified in it, like normally discolouration or something to show the liquid damage. If it hadn't been liquid damaged, what was being highlighted in the picture of the port? Normally they circle the fault or use highlighter on it or whatever.

If you ask me The Care(less)phone Warehouse are a bunch of muppets !

See below !

http://tinypic.com/2duyvd & http://tinypic.com/2dv2g1


The only water/liquid damage I see is in the ink of there printer !!!

ranDom_tAsk

Hi RachG,

I would just like to know what your opinion is on this as you work in the mobile phone retail sector. ?

Pythia

I don't think repair centres 'make up' the liquid damage, the repair men surely get paid whether they find liquid damage or a fault so it's not really a plus for them to find liquid damage. In that case they'd just have to start working on another phone quicker. If you aren't happy with a phone shop's diagnosis,you can always send it away to someone like MPRC and see what they say. A second opinion can't hurt?
Not that many phones that I see come back with liquid damage, and those that do are normally sent in by people who know they got water on it but were chancing a repair just in case.
I think people don't realise a phone is basically an electrical device. It really shouldn't be used in the rain. Would you use a computer in the rain? I know it's not exactly the same thing but phones aren't water proof. The most common thing is for water to get into through the keypad I'd say.
I dunno really, I'm not an engineer but I can't see any advantage for the engineer to invent water damage.

galwaydude18

Patrick check your PM inbox about my phone! Fcukers!

ranDom_tAsk

RachG wrote:

I don't think repair centres 'make up' the liquid damage, the repair men surely get paid whether they find liquid damage or a fault so it's not really a plus for them to find liquid damage. In that case they'd just have to start working on another phone quicker.

Well I think they do as I've stated in a previous post above, also it would be a plus to them as the customer is none the wiser and buys a new handset, which I said in that previous post.

The phone was still under warranty and I belive that The Carphone Warehouse couldn't be arsed to fix it and thinking that the owner of the Sagem MyX5-2 would buy a new phone !

And I stand by that statement !

RachG wrote:

If you aren't happy with a phone shop's diagnosis,you can always send it away to someone like MPRC and see what they say. A second opinion can't hurt?

I was that second opinion.

RachG wrote:

Not that many phones that I see come back with liquid damage, and those that do are normally sent in by people who know they got water on it but were chancing a repair just in case.

That's fair enough, I'd go along with that.

RachG wrote:

.
I think people don't realise a phone is basically an electrical device.

So you think most mobile users are idiots ? Of course they know it's an electrical device.

RachG wrote:

It really shouldn't be used in the rain. Would you use a computer in the rain? I know it's not exactly the same thing but phones aren't water proof.

Are you taking the p!ss ? Who the feck is stupid enough to use there phone in the rain ?

RachG wrote:

The most common thing is for water to get into through the keypad I'd say.

Most common problem or most common excuse the mobile phone operators use, cause there to lazy to repair, so the customer buys a new phone ?

RachG wrote:

I dunno really, I'm not an engineer but I can't see any advantage for the engineer to invent water damage.

I can, well like I said before:

The phone was still under warranty and I belive that The Carphone Warehouse couldn't be arsed to fix it and thinking that the owner of the Sagem MyX5-2 would buy a new phone !

And I stand by that statement !

galwaydude18

Well just to let anyone know that is reading this thread I have emailed comreg about this issue and eagerly await a reply from them! Hope to hear from them tomorrow!

Pythia

You'd be suprised how many people don't realise a phone is sensitive. They get angry with us because they think their phone should basically be indestructable.
You get comments like "But I only spilt yogurt on it. How come it's not working anymore, I demand a refund." Seriously.
Loads of people would use their phone in the rain also. How is that taking the piss? Wait til next time it's raining hard and tell me you don't see anyone using their phone.
I'm not trying to represent any particular shop, manufacturer or repair centre so don't give me **** about it. You asked for my opinion and that's what it is.

ranDom_tAsk

Ok, but in my opinion you don't know what your talking about !

You said in your first post on this thread:

RachG wrote:

If it returns from repair as water damaged, it should come with a digital picture of the places that got water damaged and circles around the exact places to prove it to you, so it's not just a cop out.
If a repair engineer finds signs of water damage and fixes it to the best of his ability and says that he's 'fixed' it, he's liable for having said that he's fixed a phone that actually can't be repaired to the manufacturer's standards. Therefore, as far as i am aware, if an engineer finds any moisture damage they are NOT to fix it for that reason.

I got a Sagem from a guy who brought it to The Care(less)phone Warehouse, and the gave him a full report of the so called "Liquid Damage" and I fixed it in about 10 minutes.

I showed you the photos and all !

http://tinypic.com/2duyvd & http://tinypic.com/2dv2g1

Pythia

If I don't know what I'm talking about don't bother asking my opinions in the first place.

galwaydude18

Ah Patrick this will be good! Cant wait to see how it pans out! You defo no what your on about but RachG is far less informed about the subject than you!

Pythia

I just work with phones for a living, what would I know....

galwaydude18

well where do you work then and do you actually fix them or sell them? There's a big difference there as you would be aware! Mine wont work and I purchased it on the 23/11/04! The phone was only out a few weeks when I bought it so how could it be fcuked already! It has never ever been near any water!

lomb

tbh, if a fone is within the manufacturers warranty period as rachg says the engineer wont care whether it has mild/no water damage or not, he is getting paid to fix it. in fact he will make nothing if he certifies it water damaged and returns to custromer unrepaired.

its in his interest to repair it financially.

lomb

galwaydude18 wrote:

well where do you work then and do you actually fix them or sell them? There's a big difference there as you would be aware! Mine wont work and I purchased it on the 23/11/04! The phone was only out a few weeks when I bought it so how could it be fcuked already! It has never ever been near any water!

who did u send it to galwaydude?i would have sent it to an independant repair agent. would have been repaired no probs, id say.

Pythia

I've said what I want to say. I'm not getting into an argument about this. It's nothing to do with me. Good luck with your case with ComReg and let us know how it goes.

galwaydude18

I have seen several phones being sent away that I know for a fact that were treated better than most babies I Know to be told the standard tale that it's water damaged! It's a pure scam to get you to fork out more money to but a new phone and help improve their revenue! They would make more money getting people to a new phone than repairing a phone!

galwaydude18

I sent it to a highly thought of member of boards who has a registered company that fixes mobile phones!

lomb

galwaydude18 wrote:

I have seen several phones being sent away that I know for a fact that were treated better than most babies I Know to be told the standard tale that it's water damaged! It's a pure scam to get you to fork out more money to but a new phone and help improve their revenue! They would make more money getting people to a new phone than repairing a phone!

which is why ive said u should have sent it elsewhere. there are numerous manufacture certified independant repair places. and yes i know random task fixed it for u very kindly but i dont think he can bill the manufacturer for spares and labour, although i mite b wrong here.

galwaydude18

yes these companies were repaire places! O2's own reapirs!

Pythia

Just on a side note

have emailed comreg about this issue and eagerly await a reply from them! Hope to hear from them tomorrow!

Well from ComReg's website:

Please note that ComReg does not have any regulatory responsibility for mobile handsets.

So think you're barking up the wrong tree. Try:

The Office of the Director of Consumer Affairs,
4/5 Harcourt Road,
Dublin 2.
Tel: (01) 4025500
Fax: (01) 4025501
Consumer enquiries: Tel: (01) 4025555
Locall: 1890 220 229 (for calls outside (01) area)
Email: odca@entemp.ie

galwaydude18

I have just e-mailed them there! Thanks for the info! Will let ye all know what replies I get from this! I might get onto Gerry Ryan tomorrow about this as well!

[edit] Just emailed Gerry Ryan about this as well! Hopefully he will ring me tomorrow and I can go on his show about it! [/edit]

ranDom_tAsk

RachG wrote:

If I don't know what I'm talking about don't bother asking my opinions in the first place.

No body asked you your opinion, you came in to the thread with your opinion already in your head and you gave your opinion.

I think you half know what you're talking about.

Pythia

ranDom_tAsk wrote:

Hi RachG,

I would just like to know what your opinion is on this as you work in the mobile phone retail sector. ?

.

galwaydude18

She wont even tell us if she reapires them or sells them or what! Doesn't appear that she is very well up on electronics! Possible has an opinion from a past experience that proved good! What do ya reckon to me emailing all them people! I'm most pleased about Gerry Ryan though! He will enjoy having a go at them people at O2 about my phone! He likes to help people in situations like this! Hopefully I will be on his show tomorrow! Have your radio tuned into 2FM tomorrow morn Patrick!

ranDom_tAsk

lomb wrote:

which is why ive said u should have sent it elsewhere. there are numerous manufacture certified independant repair places. and yes i know random task fixed it for u very kindly but i dont think he can bill the manufacturer for spares and labour, although i mite b wrong here.

Hi lomb,

Yeah I had a go of reparing it and I done it for free to galwaydude18 cause I hate this type of ****e. Anyway I got it the day before Good Friday (Thursday) morning and within 30 mins I rewrote the s/w and I had the phone for about 1 hour before I send it back to Galway, and for that hour it was working fine. I would have liken to of had it a few hours longer but John needed it back asap.

He got it Tuesday morning and it was still hav'n problems like the phone shutting down etc. So like I said I would have liken to of had it a few hours longer just to make sure everything was 100%.

I hope he gets sorted, that's really my main worry. Can you imagine buying a phone and it stops working after only 3 months and been told tough ****e basicly ?

It's not right.

galwaydude18

Now you said it! I would have liked to have left it with you longer but needed it back ASAP! You provided an immaculate service to me and for free! You didn't get much time with it and if you had more time I know in the upmost confidence you would have fixed it prop! Ya its fcukn bad bussiness that I pay over €200 for a phone and it stops working after three monts and then to be told tough ****e basically! It's a fcuked up operation that the likes of O2 and Vodafone provide!

ranDom_tAsk

RachG wrote:

.

So will you be jumping in again with your vast knowledge on this subject like you did on this thread ?

I don't think you should as you don't know what you're talking about !

RachG wrote:

I just work with phones for a living, what would I know....

galwaydude18

Well from her posts I dont think she has a clue what she is on about and if she does she is not showing it all whatsoever!

lomb

ranDom_tAsk wrote:

Hi lomb,

Yeah I had a go of reparing it and I done it for free to galwaydude18 cause I hate this type of ****e. Anyway I got it the day before Good Friday (Thursday) morning and within 30 mins I rewrote the s/w and I had the phone for about 1 hour before I send it back to Galway, and for that hour it was working fine. I would have liken to of had it a few hours longer but John needed it back asap.

He got it Tuesday morning and it was still hav'n problems like the phone shutting down etc. So like I said I would have liken to of had it a few hours longer just to make sure everything was 100%.

I hope he gets sorted, that's really my main worry. Can you imagine buying a phone and it stops working after only 3 months and been told tough ****e basicly ?

It's not right.

does the phone show signs of water damage?

ranDom_tAsk

lomb wrote:

does the phone show signs of water damage?

Not at all, it must of been an internal power problem which would require a new part.

I'll add pictures shortly.

lomb

ranDom_tAsk wrote:

Not at all, it must of been an internal power problem which would require a new part.

I'll add pictures shortly.

so a new main board is required?
why doesnt he send it to another facility?has the fact that the waranty seal sticker is gone mean it wont be repaired at all now? then he is screwed!
i would have sent it to an independant manufacturer authorised shop initially rather than the networks repair facility. anyway live and learn!