Problems on Ballymun IBB Mast ??

Legion

Before I go ringing them is there anyone on this mast who has had bad speeds, pings,etc since last week ??

Standard Toaster

Yeap, I'm on ballymun mast (150) and it's been terrible over the last few days. Improves a little at night but you'd expect that anyway.


Edit:
On Ripwave btw.

Legion

Ah,thanks man I maybe should have said anyone on the Ballymun mast with the Breeze 1MB product having these problems

D3UC3 J3

yeah im on ballymun with breeze lite,

the last 10 days have been a bit slower than usual
but i wouldn't say that it was aweful or anything.

normally getting about 80k a second.

pings as low as 25 ms on uk battlefield servers.

SpooN_9k

ya im suffering on this mast latly too with the 1mb breeze line....

maybe if we all ring them they might actually do something about it...

Shiny

oh wait, no, actually the speeds are ****e.

im only getting a miserable 30k a second.

might ring them

Legion

Same sort of speeds for me Shiny and as for pings...

Pinging clarity.jolt.co.uk [195.149.21.11] with 32 bytes of data:

Reply from 195.149.21.11: bytes=32 time=186ms TTL=56
Reply from 195.149.21.11: bytes=32 time=189ms TTL=56
Request timed out.
Reply from 195.149.21.11: bytes=32 time=164ms TTL=56

Ping statistics for 195.149.21.11:
Packets: Sent = 4, Received = 3, Lost = 1 (25% loss),
Approximate round trip times in milli-seconds:
Minimum = 164ms, Maximum = 189ms, Average = 179ms

Pinging games5.iol.ie [193.120.123.137] with 32 bytes of data:

Reply from 193.120.123.137: bytes=32 time=161ms TTL=55
Reply from 193.120.123.137: bytes=32 time=181ms TTL=55
Reply from 193.120.123.137: bytes=32 time=81ms TTL=55
Reply from 193.120.123.137: bytes=32 time=141ms TTL=55

Ping statistics for 193.120.123.137:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 81ms, Maximum = 181ms, Average = 141ms


..been like that now since early last week so anyone having the same trouble please ring them the more that rings the better.

Nevyn

Blanchardtown the Atriuim has been as bad too.....

SpooN_9k

im getting the same as you legion...

im ringing tomorrow :mad:

Legion

I'll get onto them tomorrow myself ,dont get much time in printing game to be talking to support of any kind,if your on the phone it means your machine is running with nobody watching it or its stopped running either way I get funny looks from employers which aint good

But as of tonight its still the same

Shiny

anyone ring them yet???

i cant afford to ........


speeds are still terrible with a constant 30k a second.

Cr8or

I have had this problem for a long time .. last 2 months its been on and off like this .... I called them two or three times .. first time i got no response or ticket even opened!!!! .. second time (today) i was told that they have a recurring issue with the mast. strange thing is they say my radio signal strength is fine?

Anyone know what the clauses are when breaking out of the 12 months contract down to poor quality of service?

ps:

im downloading at a min of 5 k/s and a max of 12-13 k/s ( from IIB's ftp server )

Reply from 193.120.123.137: bytes=32 time=195ms TTL=56
Request timed out.
Reply from 193.120.123.137: bytes=32 time=156ms TTL=56
Reply from 193.120.123.137: bytes=32 time=160ms TTL=56

Silent Assasin

I am having the same problems for the last week, I phoned them monday and they said that It was a problem with the mast, I Phoned them Wednesday and they said that the problem would be fixed this morning...

I phoned them today and again they dont know when it will be fixed... :mad:

Its a pity because I havent had a problem with them in ages.

SpooN_9k

called them earlier and they got me to do some download tests and it seems i get an average of 80kps when downloading

they reckon this is perfect and cant do any more for me

they also said they did do some work on the mast last week but they are finished now and that maybe was the problem i was having

im goin to run some virus and spyware scans now to see if that helps me any bit

Silent Assasin

what did they get you to download ?? instead of 80 im getting 12 - 15
its crap to say the least...

Cr8or

funny thing is that ftp server is inside there network!!!! try heanet, esat or eircom?

SpooN_9k

well they told me it was fixed now

got me to d/l some 10mb.iso file i think

12/15kps....? man i though i had problems :eek:

Legion

Fixed ?..my arse its fixed,sorry guys never got a chance to ring them today hopefully it'll be sorted out soon.....roll on smart maybe.

johncorleone

The problem is with the hop between ballycoolin and 62.231.49.181 so everyone using this route will have the same problem.

The output of an MTR to my home router from an INEX connected peer looks like this :

me@pagh:~$ mtr -c 50 -r 83.141.80.214
HOST: pagh.compsoc.com Loss% Snt Avg
1. hosting-gw.compsoc.com 0.0% 50 1.3
2. vlan57.rt001.cwt.esat.net 0.0% 50 2.2
3. ge1-0.core002.cwt.esat.net 0.0% 50 0.1
4. pos2-0.br001.inex.esat.net 0.0% 50 8.3
5. ibis-inex-gw.irishbroadband. 0.0% 50 2.3
6. 62.231.52.126 0.0% 50 4.8
7. ballycoolin-et-2-1.irishbroa 0.0% 50 4.3
8. 62.231.49.181 18.0% 50 125.6
9. 83.141.80.214 20.0% 50 139.7

18% packet loss between hops 7 & 8.

So if you have further problems instead of just trying to download
files check the latency/packet loss for each hop to a known host
outside of the IBB network. If this looks healthy then try grabbing a
file from a known host.

If you're using a *nix variant MTR is a very useful app. If you're
using Windows "pathping" from the command line will give you similiar
results.

I've mailed IBB and they have admitted a problem between ballycoolin
and ballymun and they've scheduled an "urgent upgrade".

John

SpooN_9k

well ffs :mad:

just said id better actually do my own download test and guess what...from a regular site online im getting a download rate of 13kps and my ping playing CS online is in the 200's :eek:

il wait till monday to see if they get it fixed but then im ringing them again

:mad: :mad: :mad:

Legion

I wasn't having a dig at you SpooN when I said "Fixed ?..my arse its fixed" I was just thinking out loud m8

I doubt the problem will be fixed tomorrow.. last time it was this bad it was weeks before it was sorted.

SpooN_9k

oh i didnt take it that way dont worry...just i hadnt relised my connection was this bad either so i nearly blew up there for a few seconds

aubhall

I dont know if this is realted or not, but there was an outage on the atrium yesterday evening as i did not have any broadband from 6pm till 1am or so.

Cr8or

anyones connection sorted yet? .. mine is downloading at about 45k/s but my ping is fairly high

SpooN_9k

nope...currently downloading something at 18.8kps and online gaming is unplayable

:mad:

Shiny

my pings are not too bad when playing Battlefield on my
usual servers.

but still a crappy 35/40 k a second.

Silent Assasin

a bit better but still crap crap crap....

Nevyn

I reckon that we should start two threads one for Ballymun and the other for
D15 ballycoolin and the atruim and postup daily (or twice daily) pings and packet losses.

And compare contrast and then once we have a pic of how things are going
all send and email with complaint and a link to the threads here on boards.ie
Let them know we are not pleased and we are saying so in a pretty public
way and they can see that Smart have opening up talks here.

Legion

Seems back to normal for me, how is everyone else doing ??


Pinging clarity.jolt.co.uk [195.149.21.11] with 32 bytes of data:

Reply from 195.149.21.11: bytes=32 time=19ms TTL=56
Reply from 195.149.21.11: bytes=32 time=19ms TTL=56
Reply from 195.149.21.11: bytes=32 time=19ms TTL=56
Reply from 195.149.21.11: bytes=32 time=17ms TTL=56


Ping statistics for 195.149.21.11:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 18ms, Maximum = 21ms, Average = 19ms





Pinging games5.iol.ie [193.120.123.137] with 32 bytes of data

Reply from 193.120.123.137: bytes=32 time=10ms TTL=55
Reply from 193.120.123.137: bytes=32 time=10ms TTL=55
Reply from 193.120.123.137: bytes=32 time=8ms TTL=55
Reply from 193.120.123.137: bytes=32 time=9ms TTL=55

Ping statistics for 193.120.123.137:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 8ms, Maximum = 10ms, Average = 9ms

spooky donkey

Ours is still bad, dloading at 50k sometimes only 25k. gaming pings are going to 200-250 on COD servers in the uk.

I rang them on friday and they couldent tell me a thing. He tried to tell me i was on a 512 connection and it said not im not im not paying 50 quid for 512 and he said he was. Then he corrected him self and said he read the screen wrong.
I also asked for a discount as the service has been so bad for over 2 weeks now.
You dont pay 50 yoyos for petrol and get 25 do you? Every one should ask for reductions. I was gettting download speeds of 123 k/s before this problem kicked in.

spooky donkey

Legion wrote:

Seems back to normal for me, how is everyone else doing ??

Pinging games5.iol.ie [193.120.123.137] with 32 bytes of data

Reply from 193.120.123.137: bytes=32 time=10ms TTL=55
Reply from 193.120.123.137: bytes=32 time=10ms TTL=55
Reply from 193.120.123.137: bytes=32 time=8ms TTL=55
Reply from 193.120.123.137: bytes=32 time=9ms TTL=55

Ping statistics for 193.120.123.137:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 8ms, Maximum = 10ms, Average = 9ms

There have been a few nights in the last 2 weeks 2 or 3 where my pings were good then went bad the next day so let me know Dave if youre pings stay good over a few days.

Legion

Thats the first time I have hit pings like that in over a week and a half Barry never once did I come anywhere near pings as low,usually it was 200+.

So anyone else see an improvment in there pings+speeds post them up here.

johncorleone

Instead of posting pings which tell very little about your connection, can you post the output of mtr (Unix) or pathping (Windows) to whatever server you use for benchmarking speeds/latency ?

Here is a current MTR from an INEX peer to my home :

me@pagh:~$ mtr -c 50 -r 83.141.80.214
HOST: pagh.compsoc.com Loss% Snt Last Avg Best Wrst StDev
1. hosting-gw.compsoc.com 0.0% 50 0.2 9.8 0.2 189.4 38.2
2. vlan57.rt001.cwt.esat.net 0.0% 50 0.2 0.8 0.2 21.4 3.1
3. ge1-0.core002.cwt.esat.net 0.0% 50 0.1 0.1 0.1 0.2 0.0
4. pos2-0.br001.inex.esat.net 0.0% 50 1.0 8.6 0.9 148.9 30.0
5. ibis-inex-gw.irishbroadband. 0.0% 50 1.4 2.1 1.2 22.1 3.1
6. 62.231.52.126 0.0% 50 2.7 3.9 1.8 39.2 5.8
7. ballycoolin-et-2-1.irishbroa 0.0% 50 5.3 4.3 2.3 6.3 0.9
8. 62.231.49.181 6.0% 50 32.9 25.7 6.1 89.7 16.7
9. 83.141.80.214 6.0% 50 11.9 30.4 11.8 96.9 18.0

Latency is *lots* better, but there is quite a lot of packet loss still.

John

Bannor

There was an outage yesterday afternoon around 3.00pm on the Ballymun mast, I was connected to my work email at the time so I contacted IBB. The support guy I spoke to wasn't aware of any problem so he turned around and asked the guy beside him. I heard the guy say that there's an ongoing problem and that it should be fixed in 2-3 days then I was put on hold.

When the call resumed I was told that the service would resume in a few minutes and when I asked about the poor connection speed I was told that it should be fixed when the connection restarted! Still getting about 30kb when downloading.

SpooN_9k

havent checked out any ping speeds yet but since it came back online after they worked on it yesterday my d/l speeds are about 90kbs and pages are opening up fast again

dundealgan

SpooN_9k wrote:

havent checked out any ping speeds yet but since it came back online after they worked on it yesterday my d/l speeds are about 90kbs and pages are opening up fast again

Lucky for you......

No improvements here with me.

Still hanging around the 40k mark.

SpooN_9k

:mad:

im sorry i take it all back...its as bad as it ever was again tonight

:mad:

Cr8or

it seems to be fine again .. anyone else back to normal?

Bannor

Definitely getting sub 512k performance from my 1M connection still. Max download speed is 48-50kb/s and it's not sustainable - usually 30-36kb and then bursts to 48-50kb for a little bit.

Legion

Same as last week if not worse,I had one night of half decent download speeds but s***e pings and one night of good pings but s***e download......

spooky donkey

This is still crap for me as of this morning, dloads at 50 and pings not great either. Has it improved for anyone else?

Kone

I rang them last week and got the same old guff about the ballymun highsite issue, the guy on the phone said the upgrade should be complete in 2 weeks at the max :rolleyes: My connection is pathetic from about 4pm to 11pm, I get faster speeds on DialUp FFS! It's gets better after that but I have to say I am very annoyed, I am paying for a 1mb line and not getting it! :mad: I think a discount is in order....

Bannor

I'm trying to get them on the phone at the moment. Downloads are maxing at 28kb/s for the past few days, last week I was getting twice that some days.

Bannor

Spent 50 minutes on hold to be told that there is a "networking issue"! :rolleyes: And the best bit is that it's yet again going to be fixed in 2/3 days. I asked if they were the same 2/3 days that were mentioned last week because it's been the same story since the start of the month. It's definitely going to be resolved by Wednesday afternoon was the answer.

Kone

Bannor wrote:

Spent 50 minutes on hold to be told that there is a "networking issue"! :rolleyes: And the best bit is that it's yet again going to be fixed in 2/3 days. I asked if they were the same 2/3 days that were mentioned last week because it's been the same story since the start of the month. It's definitely going to be resolved by Wednesday afternoon was the answer.

LOL, this is getting better and better, After 45 minutes on hold last week I was told 2 weeks, today you were told 2/3 days! WTF are IBB up to?

:mad:

spooky donkey

I was told next week 3 weeks ago. I`ll believe this wensday thing when i see it. Did they say wensday or this wensday, it could eb any wensday.

I have been asking for a dicsount on account of the bad servive and was told they will get back to me 2 weeks ago.

IM on the atrium in Blanchardstown and i got told the same thing there is a problem with that hi site. Whats wrong with all their northside hisites?


Whats wrong with them do they not read this forum, i have peopleing asking me if i would recomend IBB and at this poing i cant do that. They are all jumping on the smart telacom and ntl bandwaggon, ibb are going to lose customers if they keep up like this!

Hell I dont even use the tole bridge any more!

Kone

spooky donkey wrote:

I was told next week 3 weeks ago. I`ll believe this wensday thing when i see it. Did they say wensday or this wensday, it could eb any wensday.

I have been asking for a dicsount on account of the bad servive and was told they will get back to me 2 weeks ago.

IM on the atrium in Blanchardstown and i got told the same thing there is a problem with that hi site. Whats wrong with all their northside hisites?


Whats wrong with them do they not read this forum, i have peopleing asking me if i would recomend IBB and at this poing i cant do that. They are all jumping on the smart telacom and ntl bandwaggon, ibb are going to lose customers if they keep up like this!

I have also asked for a discount, they are not providing the service I am paying for, if this keeps up much longer I am just going to cancel my subscription.

So it appears both Blanchardstown and Ballymun have issues? Hmmmmmm something stinks over at IBB.

machalla

Add to that the Guinness site as well.

My friend up the road has Breeze home which was fine up until about a month ago but it has been a disaster area over the last month. Downloads when they are the least bit consistent have been about 20k. Usually they just time out. Web-pages are highly unlikely to open that often. Its completely unusable for online gaming stuff now as well as pings are all over the place. They told him it was a physical problem with the connection due to weak signal strength. They were to call out to him last week and check the aerial or replace it with newer equipment. They never bothered and then when he could actually get anyone in there they gave him a different story.

They appear to be a huge shower of messers and after my friends experience with their more "stable" products I couldn't in good conscience recommend them to anyone.

Silent Assasin

Im on the Ballymun mast and It is crap aswell, Its ok for surfing and loading paes but downloading anything is a waste of time..

26 mins for a 5MB driver from the Dell Website last night...

The thing is I dont want to cancel as before all this the 1mb line was really excellent.

Kone

Silent Assasin wrote:

The thing is I dont want to cancel as before all this the 1mb line was really excellent.

I am only on the 1mb for 2 weeks now so I haven't seen the service working properly at all but friends of mine were using it over the last year and were raving about the great speeds, which is why I signed up. I am disappointed with the service but I am VERY disappointed by the length of time you have to wait on hold!

Nevyn

support@irishbroadband.ie.

reckon we all email them at roughly the same time every day asking for an update.