A Merry F**king Christmas to Ryanair.

Big Chief

Severe dissatisfaction.

I had my flight from dublin to glasgow at 2:45..

I leave my house at 1pm to get it, traffic in dublin is an absoloute nightmare, my checktime at latest is 2:05pm..

I finally reach the airport and go straight to the ryanair desk at 2:10pm, they refuse me entrance, i beg them, this is the first christmas my whole family including brothers and sisters will be fully together in 3 years, no compassion from a snarly little cow at the ryanair desk, really really cheesed off, no more flights to scotland today through ryanair and she showed absoloutley no compassion for my situation and turned me away. I go back to the desk 10 mins later and beg some more, turn me away yet again.

I would just like to wish a merry christmas to the *****rs in ryanair, first time ive flew with you in ages as i usually go aer lingus and stunts like this do nothing but tarnish a already shìt reputation.

I am MAN

thats terrible, hope you work something out for today

Big Chief

and all i had was hand luggage, i did say i could run as there was no need to check in my bags and that it was a 5 min walk to the departure lounge.. really is a disgrace

I am MAN

I watch the program "Airport" quite a bit and they are usually alot more generous and esp being xmas eve and just hand luggage...disgrace really.

is it looking likely that something will be sorted today?

I feel for ya!

An Fear Aniar

You should have left the house earlier. You've only got yourself to blame.

You know that Ryanair doesn't do any frills - either catch your flight or miss it.

steveland?

That's really crap Big Chief.

I read something a while ago about Michael O'Leary. There was a guy who's flight had been cancelled by Ryanair and he wasn't going to get home to his family. He saw Michael O'Leary being interviewed in the airport so he went over and made a huge scene shouting at him.

Michael O'Leary stopped the interview and asked the man how often he visited his family. The man said once every two weeks or so cos he has to work abroad. Then O'Leary asked him how many times he visited his family before Ryanair came along and the man said he only saw them once a year or so. So he hugged Michael O'Leary and thanked him in front of the cameras from the interview....

Just an interesting story I though, although it's no help to you Big Chief...

Sorry buddy, hope you get a flight tomorrow or sometime soon

Suaimhneach

I hope you have a happy Xmas dispite all that.

That really sucks.

Canis Lupus

Thats utter muck.... I could say u should have left earlier but thats reeeeeeeeeeeally reeeeeeeally low by the check in girl. It's xmas eve and yur travelling home..... Feel real sorry for ya chief and I hope someone ****s that girls xmas up for her.

Stark

Michael O'Leary stopped the interview and asked the man how often he visited his family. The man said once every two weeks or so cos he has to work abroad. Then O'Leary asked him how many times he visited his family before Ryanair came along and the man said he only saw them once a year or so. So he hugged Michael O'Leary and thanked him in front of the cameras from the interview....

That's crap, the guy runs a business. "Thank you Michael O'Leary for accepting my money" :rolleyes:

And yeah hard luck Big Chief. That girl behind the counter sounds like a right snooty cow and hopefully karma comes to her this Christmas. I only fly with Aer Lingus if I can. I know they're not much better these days, but at least they're not completely anally retentive. Roll on Easyjet's arrival to the market.

mad m

Brutal!!! they probably sold your ticket to a standby.

Big Chief

got a 14.99 flight to glasgow from aer lingus site at 8:40 tonight, feeling a bit better now.

An Fear Aniar = i thought over an hour was ample time for getting to the air port from leeson street air coach since i stay in the city centre, i usually only leave 40 mins or so and ive never missed a flight yet in the many i get to visit back home. Just the fact it was 5 minutes and it being christmas eve and all, i never gave her any agro apart from begging and explaining my situation and she acted stuck up and well, lets shall we say not the attitude i would expect.

mad m

ah great to hear big chief you got a ticket.....have a good one....

Chong

Fair play to ya Big Chief Damn Ryanair.

Red Alert

i've noticed that with a lot of check in people - they seem to suffer from some inferiority complex and then make people pay! never met a helpful check in person.

boo4842

Anyone else read that Ryanair book?

Needless to say, they pretty much pride themselves on not offering good customer service.

-One flight was delayed almost 24 hours in Luton. No one apologized, no one offered anyone a free hotel. THey all had to sleep in the terminal.

-Another flight stranded in Beavais, everyone was kicked out and not allowed to sleep in the terminal, as it closed at 10. Ryanair offered bus fair into town only to get a hotel, max 5 euros.

-Another 100 or so stranded passengers were offered cots in a hanger when the plane was cancelled indefinately. They thought the passengers might be stranded in France for a week, but managed to get a flight a few days later.

- The 1 millionth passenger who won free flights for life was told that she no longer would be recieving them. After a 4 month court battle she finally won compensation.

-Passengers with disabilites have to pay for their own wheel chairs. Some have been left stranded at gates because the staff have claimed they are not insured to help them on/off the plane.

Bottom line, Ryanair don't care about you. They are making money whether you are happy or not. They charge 15 euros for a flight, don't expect anything else. If you missed a bus, you miss a bus - its not going to wait around for you.

Also note that flight time is flight time, the time it takes off. Everyone should be on the plane at least 20 mins before this. Everyone, has been annoyed sitting there waiting for one eejit that couldn't get to the airport on time and delayed the other 120 people on the flight.

Eurorunner

Horrible for something like that to happen but you were very lucky to get sorted out with aer lingus for such a low fare.

Having said that, punctuality is a big deal to ryanair these days. It happened to me a couple of months ago too - and whilst i thought at the time it was badness on their part not to let me through with just hand luggage, they are putting a lot of emphasis on punctuality.
This wouldnt have happened a couple of years ago. I can remember dropping a friend of mine off twice for ryanair flights that were due to leave - and he got on no bother! But then they were coming in for a lot of stick for not sticking to timetables,etc.
As regards check-in, well its christmas eve, a ****ty day to work that job for sure - and she probably just didnt have any say in the matter anyways. In my case, they rang through to the dept. gate to check if there was any possibility.

ShiverinEskimo

What pisses ne off about ryanair the most is that they cash in on the christmas time hugely. With everyone going a little heavier luggage wise they are uber strict on their excess baggage charges - knowing everyone will have extra crap when they get pressies and stuff. I had to pay 90 euro going back one between me and my girlfriend. They are pure money hungry bastards..Like dealing with robots, they don't care, they aint paid to care. I have never met a single friendly employee..they are all snotty ****ers who think they are better than you - drive me ****ing mental they do. And they wonder why people don't be in a rush from the bar when the flight is called, treat people like scum and they will act like it..

Dub13

Stark wrote:

Roll on Easyjet's arrival to the market.

Dont get your hopes up...EasyJet are just as bad if not worse than RyanAir.

lomb

listen ShiverinEskimo at the end of the day u know what there like, if u choose to deal with them accept them. they arent holding a gun to ur head. u wanted to take the luggage and they charged u for it so what.
however it would be bad if u didnt know what there like and they releaved u of 90 euros.
at the end of the day ryanair have reduced airfares in europe considerably. they are wan%^& and will /may get whats coming to them in 10 years. it will take this much time for other players in europe to get to their costmodel. its already happening as we speak. eventually customer service may play a part in who u choose to travel with as they all charge roughly the same give or take a bit.
ryanair were the first in europe copying a successful usa model. i certainly would not be investing in ryaniar as soon they will have lots of competition. god only knows they dont have any real good will. this is why the share price has crashed and will fall much further. its a very unstable business.

jonny68

I do sympathise with you big chief,ive had so much ****e myself with ryanair that i could almost write a book about it,they are the single worst airline for customer service hands down..really pathetic..hope everything worked out in the end for you.......

jonny68

An Fear Aniar wrote:

You should have left the house earlier. You've only got yourself to blame.

You know that Ryanair doesn't do any frills - either catch your flight or miss it.

Yeah well if it happened to you i bet you wouldnt be coming out with crap like this..........

jester77

Dub13 wrote:

Dont get your hopes up...EasyJet are just as bad if not worse than RyanAir.

Well I would have to disagree. I remember having to wait over 30 mins at the train station in Paris to catch a taxi to the airport. As a result I arrived 5 mins after the checkin time. As has happened with Ryanair a few times they wouldn't let me on board, however unlike Ryanair the checkin girl said she would put me on the next flight with an available seat at no cost. Fair play, any time that has happened on a Ryanair flight I've ended up having to pay over 100 sterling to get on the next flight!

ArphaRima

I just hope that people who get done over by different companies actually learn from their mistakes and refrain from giving them business in future. A few more quid will get you a flight with another airline, from a better airport, served by better public transport, and not cost you extortionate baggage fees.

Lump

HA HA, Ryanair say leave two hours to check in, what were you doing arriving 5 minutes late, if you'd done what they suggested, ie arrive at 12.45 for a 2.45 take off, even if you had been and hour late you still would have arrived on time. You just didn't want to sit around the airport for maybe an hour.... you have no one to blame but yourself. Stop moaning. Ryanair have rules like EVERY other airline. They, like other airlines stick to them. Crap, I know.... but tough. It's madness anyway arriving at the latest possible time you can... it's christmas, checkin could have been packed, security etc etc.

John

Agent Smith

as its been said before...

thats what you get for a cheep fare.


by the way, ryanair staff get bounus's for being on time.

el rabitos

yeah, sucks to be you and all that. but what do you want for €30. i mean. i think ryanair rules. a hundred or so other people were on the plane u missed and they all got home for xmas on time. so its your fault jerky. the fact that it was a bitch at the desk just rubbed in the fact that you should have got off ur ass earliar. merry xmas

super_furry

Ryanair are ****, but I still use them because they're so cheap. You get what you pay for, and therefore I always make sure that I never give them any excuse to mess me about. If I'm flying with them, I'll always make sure I'm in the airport an hour before check-in with exactly the right weight luggage - I'll even check it on the bathroom weighing scales.

They're basically just looking for an excuse to rip you off, so if you use them, make sure you don't give them one.

Deadwing

I do feel sorry for you, its a total headwrecker, but as said, you really do only have yourself to blame. Check ins are 2 hours beforehand for a reason. That reason is so you dont miss your plane by arriving 5 minutes after boarding.

Mercury_Tilt

This post has been deleted.

RainyDay

It can't be that much of a surprise that traffic around the airport was much heavier than usual on Xmas Eve. You were asking for trouble leaving your house at 1pm for a 2.05 pm check-in. It is not just a question of how fast you could run to the departure gate. Once they have closed the flight and confirmed the numbers, if they were to take any extra passengers, they would have to redo a whole pile of paperwork & admin, and would risk delaying the other 100 or so other passengers who made sure they got there on time.

Glad to hear you got home safely, though.

Lump

Yea, ryanair only puts on enough fuel for the weight that the plane is carrying (ok it's more complex then that) But the dispatcher has a load of safety paperwork etc to fill in, and you arriving 5 minutes late means that it takes you 3 minutes to check in, 3 minutes to run to the plane, a couple of minutes to get on/settled, the chance that they have to re-do the safety announcement 2 minutes, then the added time to re-do paper work, 5 minutes, that's a delay of 18 minutes.... if they then have to close up and taxi to the runway it's highly likely that they'll miss there spot for taking off... Ryanair are cheap because they are allocated take off/landing times.... if they miss them, they have to wait for the next available one.... could be in 2 hours time. I'm sure the 100+ people on the plane would love you if they had to sit on the tarmac for 2 hours becuase yuo were only "5 minutes late". I hate people that moan about Ryanair/easyjet.... Pay €200 to fly with Aerlingus.... if you are late with them, they still won't let you on the flight. So STFU.


John