Tamper alerts after changing sensor batteries

loyatemu

HKC Quantum wireless system with 15 RF sensors (2 PIRs, the rest are magnet/inertia on doors and windows).

The sensor on the patio door (which also has a couple of additional sensors wired into it from the adjacent windows) was giving intermittent tamper alerts, mostly in the middle of the night. I opened it up but couldn't see any issues. I realised the batteries in all the sensors were 7 years old, so thought a good first step would be to put in new batteries.

Having done this I now have 4 different sensors giving intermittent tamper alerts! I've re-opened and closed the affected sensor covers, including hitting the tamper buttons a few times to make sure they're not jammed. I do have the engineer code and manual, but there doesn't appear to be an option to disable Tamper in the Panel settings , presumably because it's an old version of the system (about 13 years installed). Any ideas?

kub

https://www.boards.ie/discussion/2058429839/tamper-alerts-after-changing-sensor-batteries

That issue is nothing new, battery replacements usually create that tamper issue on some devices alright

HKC released upgraded software years ago that give systems the ability to switch off the effected devices tamper function

You need a software upgrade and that is only something that a PSA registered company can do for you