Supermarket Issue

faolteam

I had an issue about a month ago , we were eating grapes that I bought and to the horror of one of the people there was a  small pen knife in the grapes open as they were eating the grapes ,

Im not sure how or why unless the store were using the knife to cut the grapes

l reported this to the store and was assured by the manager he would get back to me  took the barcode of the grapes over a month later of numerous times calling him  in and reporting to there Head office as these shops are for franchised out who said they were escalating it to the shop as I couldn’t get through on phone

The Shop in question has now become silent,
and really thought they would have got back apologized and left it at that even though this  could have been quite serious , which is very disappointing,

Do I report it now seems now it’s a health and safety issue or food standards authority be interested in your thoughts,

faolteam

..

MarkR

There was a pen knife in a bag of grapes? Was it a sealed bag? To be honest I'd think score, free pen knife. I suppose if he knife was open, someone could have been cut. You would always wash fruit like that before eating anyway.

In short, you were unhappy with an item sold to you. Are you looking for an exchange, or replacement?

faolteam

https://www.boards.ie/discussion/2058425449/supermarket-issue

Ah the kids opened them up they were in a bag, it’s not the sort of thing now that should be really in a bag of anything, unless I’m wrong here, this is more now about the way the shop has gone silent.

893bet

https://www.boards.ie/discussion/comment/123853558#Comment_123853558

Please won’t someone think of the kids.

What do iou want from the shop?

Is it compensation for the risk?

Do you want them to say they did a deep investigation and have found the owner of the knife in the vineyard in France and had him flogged?

Do you want them to betg your forgiveness?

Doodah7

The thread smells of compo for the 'stress and trauma'. Your kids probably haven't slept since they opened the grapes with the horror. Probably has put them off grapes for life.

pickneary

In fairness folks the shop has not exactly been very cooperative here , the op bought these items, not a knife.

elperello

There was a "foreign body" in the bag of grapes.

The nature of the "foreign body" is immaterial.

It shouldn't be present in the bag of grapes end of story.

The store should offer an apology and perhaps some gesture like a voucher as compensation.

faolteam

https://www.boards.ie/discussion/comment/123853707#Comment_123853707

God you must have a good nose,

It’s Amazing what replies you get here, never mentioned compo ,

Thanks Doodah7 , someone on the same wavelength ,just a simple apology would have been suffice but to not even get a reply, you live and learn.

con747

https://www.boards.ie/discussion/comment/123853878#Comment_123853878

Mention it on one of their social media platforms and they will respond fairly quick if you want an apology.

Orban6

Meanwhile there's a poor slave somewhere who's still wondering where he left his work penknife.

torrevieja

https://www.boards.ie/discussion/comment/123853893#Comment_123853893

Always one

Orban6

https://www.boards.ie/discussion/comment/123853945#Comment_123853945

Try counting.

MarkR

It's not worth the effort of chasing the store at this stage. If you want an emailed apology and probably a ten euro voucher, email the head office of the company with the details.

Deeec

Ok you are entitled to a refund and that's really all. Unless you actually believe that the shop put the penknife in the grapes on purpose - which is very unlikely. In all likelihood it came to their premises like that. There is no need for them to give you an apology or anything over above the refund.

Go to the shop get your refund and forget about it.