Ryanair- first time victim

alias no.9

https://www.boards.ie/discussion/comment/123701542#Comment_123701542

You're berating Ryanair for not relaxing a stipulation, that you claim they don't need to enforce, I don't really see the difference.

Either that, or it was not in their power to board you after the gate had been closed... perhaps we're moving towards acceptance.

ted1

https://www.boards.ie/discussion/comment/123701171#Comment_123701171

they don’t overbook.

Occasionally the aircraft scheduled for the flight is not available and they replace the plane with one that has less seats.

witchgirl26

https://www.boards.ie/discussion/comment/123701550#Comment_123701550

You personally overheard the conversation. You were not the person saying it. And the second part of the definition I quoted states that it is hearsay because the person who made the remarks cannot be cross examined. So unfortunately it is hearsay according the legal definition and wouldn't stand up anywhere unless you were able to name the employee (seriously it's not stewardess, that term is well out of date so stop using it) so that they would have a chance to discuss what they said and the context.

But now again you're arguing semantics rather than accepting the fact that you were wrong in your assumption that Ryanair overbook flights, that your flight was overbooked and that you were wrongly denied boarding.

Rocket_GD

https://www.boards.ie/discussion/comment/123701550#Comment_123701550

The cabin crew member was speaking to someone else, not yourself, therefore you did overhear it, hence it's hearsay.

This is as easy to understand as "Gate Closed".

Avatar in the Post

https://www.boards.ie/discussion/comment/123701558#Comment_123701558

Whether it stands up in court, hint I’m not taking them to court, is irrelevant. I personally know they said ‘they were overbooked’. I’ll take your word for it that the term stewardess is no longer used.

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https://www.boards.ie/discussion/comment/123701556#Comment_123701556

I would have thought that would have been a very reasonable excuse to tell the lads, but they didn’t. That would likely have calmed down clearly aggrieved passengers. But, all they said was sorry, they didn’t know the reason. But, if non RA staff know this, why not RA staff?

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https://www.boards.ie/discussion/comment/123701559#Comment_123701559

Some of us are big enough to apologise when we get it wrong…

“No, generally, hearing a conversation first-hand is not considered hearsay. Hearsay is defined as an out-of-court statement offered in court to prove the truth of the matter asserted. When someone directly hears a conversation, they are testifying to what they personally witnessed, not repeating what someone else said outside of the courtroom.”

Rocket_GD

https://www.boards.ie/discussion/comment/123701604#Comment_123701604

You've been given the definition a few times, looking for an AI bot to give you an answer that you want is irrelevant, you can get them to tell you pretty much anything with the right question.

Anyway you've changed the story in your post above "all they said was sorry, they didn’t know the reason."

So the cabin crew didn't know the reason? As other's have said more than likely down to a smaller plane being used for whatever reason. This is not overbooking if it's a last minute plane change.

Or do you want to get into the semantics of the definition of overbooking?

Avatar in the Post

https://www.boards.ie/discussion/comment/123701622#Comment_123701622

I’ll take AI over a randomer on the internet. To me it’s obvious, a witness to a conversation is not hearsay. You can BS all you like.

I did NOT change my story, I added to it when others mentioned possible scenarios. It’s clear you are just being a contrarian. You are saying what I witnessed directly is hearsay and when a RA employee said “overbooked” didn’t mean overbooked. As the OP you are relieved from any further assistance in this matter. Good day!

Rocket_GD

https://www.boards.ie/discussion/comment/123701647#Comment_123701647

It's not me who calls this BS, it's the legal world.

Anyway, you do you, next time just turn up on time for your flight and you'll have no issues.

Pauliedragon

https://www.boards.ie/discussion/comment/123701550#Comment_123701550

You telling strangers on the internet is certainly hearsay.

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https://www.boards.ie/discussion/comment/123701669#Comment_123701669

Yes, I accepted that straight away. 100%. But in the context of my story what I heard was not hearsay.

alias no.9

I've been on flights that were overbooked, not uncommon in the US, they typically make an announcement at the gate, to as wide a selection of passengers as possible, asking someone to volunteer to take a later flight, usually with an inducement in the form of airline vouchers or an upgrade on the next flight.
If they don't get volunteer(s), they increase the inducement offered until they do.
The more people who're offered the opportunity of an inducement, the more likely enough people will succumb to the lowest possible offer. It makes no sense that an individual would be pulled aside at the gate and told the flight was overbooked, how were they singled out?
It's all online check-in now, everyone has assigned seats, so if it was a case of last to try to check in, they simply wouldn't have a boarding pass to get through security, if the plane changed after check-in, there would have to be multiple seats reassigned and again likely a general announcement to the assembled passengers and a delay in boarding as they sort these things out.
Neither the described assertion of overhearing an instance of overbooking or the assertion that the OP was denied boarding due to overbooking stand up to scrutiny, in fact, if there was a late change of planes, the inevitable delay in boarding would have benefitted the OP.

Strumms

My aim when flying is my 3 hour rule.

At the airport 3 hours before flight is scheduled to depart..EVERY time. Regardless what airport or flight time.

Time padded in so if you get delayed en route to the airport, at bag drop / check in, going through security screening, worst case scenario is you’ll either still be slightly early or just about on time…..

No delays = time for shopping, food..you don’t have to run to the gate or clock watch, you are just relaxed.

Some folks got odd relationships with time keeping. A relation..about 7/8 out of 10 times they’ll be late to some degree for a meal, trip or get together. “ that one will be late for their own funeral “ is the joke.

Ryanair you just have to appreciate are not as flexible as other airlines so you need to have your shît together.

witchgirl26

https://www.boards.ie/discussion/comment/123701679#Comment_123701679

There is the nub of it. Telling others is what creates the hearsay. Like you just admitted there. You were not a direct participant in the conversation. You don't know for certain all parts of the interaction prior to or all the ones after that part where the Ryanair employee mentioned the term overbooked. And it could have been completely plausible that it was due to the change in the aircraft type or indeed if a few seats were broken (I have seen that on a flight a couple of years ago).

Look the point is, you started this thread convinced that Ryanair had done you dirty, overbooked the flight so refused you boarding. When the reality is, through your own statements, that you were late to the gate so you were removed from the passenger manifest (which is what they do once the gate is closed for so many different reasons) and you missed your flight. The gate agent then gave you some incorrect information around the rebooking fee which could have been a genuine mistake on their part (I'm not seeing why they'd deliberately mislead you). That part sucks and it sucks you missed your flight but that was not anything to do with Ryanair but your own issue!

Avatar in the Post

https://www.boards.ie/discussion/comment/123701705#Comment_123701705

It makes no sense that an individual would be pulled aside at the gate and told the flight was overbooked, how were they singled out?

“It's all online check-in now, everyone has assigned seats, so if it was a case of last to try to check in, they simply wouldn't have a boarding pass to get through security, if the plane changed after check-in, there would have to be multiple seats reassigned and again likely a general announcement to the assembled passengers and a delay in boarding as they sort these things out.”

It’s really not up to me how the scenario came about, we (3 work colleagues and I) were in the Q, the Irish boys (I think it was a trip from Germany) were told their seats were allocated. And this was at the boarding gate. I’ve no idea how they got that far. If you don’t believe me there’s nothing I can do to prove it. But, I know it and obviously RA at some level will know it. THIS, for avoidance of doubt, is 100% hearsay, but as I pointed out to the person that was presumably trying to help me, it’s not hearsay to the OP of this thread i.e. me.

Avatar in the Post

https://www.boards.ie/discussion/comment/123701716#Comment_123701716

I go on 3 to 4 flights a year for work, and at least once personally. It’s the first time I’ve ever missed a flight. There have been near misses, when Aer Lingus saved my arse.

I’m on record saying that RA have revolutionised air travel in Europe, saving us all substantial amounts of money… but, it may be time for us to see other people. But, I don’t think Michael O’ will be announcing a profit warning 🤣

alias no.9

https://www.boards.ie/discussion/comment/123701748#Comment_123701748

At best you're missing a huge chunk of the 'overbooking' story and without the inevitable delay that would happen with a late change of planes, your allocated seat was not assigned to someone else.

As much as you're reluctant to accept it, the gate was closed, there's nothing more to the story.

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https://www.boards.ie/discussion/comment/123701742#Comment_123701742

No, no, no. What I heard is not hearsay. Me telling you is hearsay. They were right along side me for the whole conversation. I knew as much of the conversation as the RA employee and the Irish lad that was dealing with the situation.

I’m laying out my understanding as it’s my thread.

You bringing in what I am saying is hearsay (100 % correct) is what I’d expect a RA official to bother themselves to contribute.

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https://www.boards.ie/discussion/comment/123701777#Comment_123701777

What I have done in this thread (which I accept is an anecdote for everyone else) is to relay a situation where an RA employee denied someone near me boarding because they were “overbooked”. That may have been worded badly by the RA employee and may be because the airplane was a smaller plane than originally allocated (but the RA employee did not say this to the agitated passenger that was addressing the issue). The consensus of respondents is that RA do not overbook. Fair enough. That’s what the consensus is. I still have my own experience to go by.

CelticRambler

https://www.boards.ie/discussion/comment/123701806#Comment_123701806

Well … what you have done in this thread is derail it from your very first sentence! Whether or not Ryanair does now or has ever in the past practiced overbooking is completely irrelevant to your complaint in regards to your flight this week. There was no reason for you to mention overbooking at all, but you did … … …

For future reference, if you want to ensure they wait for you and keep the gate open, check in a bag. Ryanair (and just about every other airline) would much rather get you on that plane with three minutes to spare than have to send someone into the hold to find and remove your checked bag, with the very real risk that they'll miss their take-off (or landing) slot and end up with a whole plane-full of disgruntled passengers.

GreeBo

https://www.boards.ie/discussion/comment/123701604#Comment_123701604

"Some of us are big enough to apologise when we get it wrong"
If this was the case then this thread wouldn't exist.

Unfortunately I am overbooked so will no longer be reading your thread. Even though I am here right now and I could read it, my policy is to stop reading after 82 posts.

storker

This thread is why I always leave very early for the airport.

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Well, when life throws you lemons…

We wanted to go to the beach before leaving, but when we tried yesterday the metro was like sardines, and Mrs AITP is after surgery and didn’t want anyone bumping into her.

So, was worth it after all 🙃

JVince

https://www.boards.ie/discussion/comment/123701520#Comment_123701520

Incorrect.

No passport required for Irish and British citizens in the CTA

Ryanair have a "all passengers" rule as they have so many flights and so many staff that having different rules for different citizens of different countries for different destinations could cause confusion, thus a single policy for every passenger.

For the op, once a flight is closed the boarding crew complete "paperwork" and they can't be expected to start changing things because someone arrives to the gate late.

Considering the vast majority of their flights depart on time, (exactly because they don't delay for latecomers) it's always advisable to be early.

youtheman

It's like listening to somebody saying "the fella beside me said the Earth was flat, and I've no reason to not believe him!".

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https://www.boards.ie/discussion/comment/123702403#Comment_123702403

FYI - the earth isn’t flat. It’s spherical, not quite fully a sphere. You’re welcome.

If what I said wasn’t true I’m sure RA would be in contact to defend their policy. I have witnesses and disclosure would list the lads that were inconvenienced.

Dank Janniels

A visual interpretation of Hearsay:

CelticRambler

https://www.boards.ie/discussion/comment/123702442#Comment_123702442

You really think someone from Ryanair would pop in to boards to defend a "someone says someone heard someone say" allegation when it's already clearly stated in their T&Cs ?

Ryanair, as a policy, does not overbook its flights. However, inthe unlikely event that a seat is not available for a passengerwith a confirmed reservation, we will seek volunteers to surrender their seats in exchange for benefits that we and the volunteer may agree upon before involuntarily denying boarding to other passengers. If there are insufficient volunteers and we deny you boarding involuntarily, you are entitled to the rights set out below.

Link: https://www.ryanair.com/content/dam/ryanair/help-centre-pdfs/eu261-.pdf

But hey, someone heard someone tell someone else …

Avatar in the Post

https://www.boards.ie/discussion/comment/123702734#Comment_123702734

Others have conjectured how an overbooking could have taken place, even if unintentional. You are free not to believe me. As I’m free to think you are naive.