Halfords Battery Guarantee - Anyone Use It?

wandererz

Has anyone used the Halfords Battery Guarantee and been able to get a replacement battery?

How do they test for "manufacturing defects"? Or is it just a bunch of codswallop?

"The guarantee covers any manufacturing defects which arise within the guarantee period.

In the unlikely event you experience a problem with your battery, please return the battery to us along with proof of purchase. 

We'll carry out a complete health check on the battery which will indicate if there's a fault with the battery.

If the battery's found to be faulty with a manufacturing defect, we'll happily replace it for you.

The guarantee on any replacement battery will expire on the original battery's guarantee expiry date."

colm_mcm

I had one replaced 3 months outside of warranty. They do an electronic health check on the battery.

Mac 3

I've had maybe 2 replaced under warranty. They checked it and gave me a new one, no questions asked.

zg3409

They won't replace the battery if it is flat. They run a health check on battery and if it has worn and has high resistance (old) it will fail the test. It won't cover for example left headlights on battery flat, left car sitting for a month battery flat. Car alternator/battery charger bad not covered. You also need proof of purchase years later. You can see reviews online where people brought batteries back and computer said they were ok.

wandererz

Thanks all. Guess I will just have to try my luck.

TThe last time they gave me the wrong battery. Terminals were the wrong way around and cables wouldn't reach.

When I brought it back the next day to exchange they did a test on it and accused me of using it. It was under 12V.

Silly thing is that they don't do a test when you buy it to verify that it is properly charged in the first place.

This one now has been charged twice. It's now at 11.3V which causes all sorts of electronic gremlins such as being able to unlock the doors but not lock.

landmarkjohn

Just be aware there is:

Halfords battery test: Your battery is a bit weak and we recommend replacement.

Halfords battery warranty test: It's with in spec, feck off.

Two different settings on their tester. I jest you not.

wandererz

I took the battery into Halfords today.

More to come or to be be elucuidated.

I'm calming myself down with a bottle of wine and a biryani.

wandererz

So, I went into the Blanchardstown store.

Explained the situation, that the battery kept going down,was at 11.3V now.

Also explained that I had a receipt but it showed a different model, a 096 not a 110.

He asked me to bring it in.

It's one heavy damn battery that I carried in.

Then another guy, Pedro told me there was nothing they could do. Refused to even look at the receipt or test the battery.

So I asked for his name. He refused. When I tried to video his interaction with me he gave me his name. Then his manager, Miranda, turned up. She was equally unwilling to help.

Meanwhile Pedro accuses me of telling him to **** off. I kept everything business like and would never use such language in that type of situation.

I asked why I had a zero value receipt for a battery. The answer was that they exchanged it for the correct one.

I asked them to check their records but they couldn't. I asked them to check their receipts via my email address bit they couldn't either

Anyways, battery is back home and charging.

Don't ever expect great customer service from that shower.