Cancellation fee

Markdmd

Hi last week I had a dining reservation in a local restaurant for 8pm . Unfortunately my mother had to go to A and E and I had to cancel the reservation for 4 which included my mother , with about 6 hours notice . The following day I received a text outlining that I owe 30 euro a head . I made the reservation by phone and it was literally 30 seconds long at no point did they mention a cancellation policy it was just time and amount of people . I'm questioning whether or not to pay it . Do they explicitly have to outline a cancellation policy ? Appreciate feedback .

con747

https://www.boards.ie/discussion/comment/123389613#Comment_123389613

If you didn't give credit or debit card details tell them you gave enough notice and explain the situation. If that doesn't stop them asking what can they do if they didn't tell you in advance of a cancellation policy and if they have no card details.

So you cancelled around 2pm…. it’s fair to assume the restaurant could fill those 4 seats given notice.

When you cancelled, did you explain the reason?

You weren’t made aware of a cancellation policy , no agreement made. No need to pay.

If it were me, I’d ring, chat to the manager

-no cancellation policy mentioned

-reason for cancelling

-apologies & hope to rebook again.

They cant make you pay, goodwill on their part retains a (decent) customer :)

Hope your Mum is doing ok … that’s the main thing.

Edit

Markdmd

she is good obviously the main thing thanks for asking .

No didn't explain the reason .

And definitely was not made aware of the cancellation policy, the restaurant also has no online presence that would outline it . And I made the reservation by a phone call .

antimatterx

€30 a head are they bonkers 😂. Ask them for €120 worth of food in exchange.

cml387

If they wre serious about this they would have looked for a booking deposit up front. They are trying it on.

Raichų

could be automated as well- I’m sure if it wasn’t said at any point it isn’t applicable here.

Regardless, €30 a head is a ridiculous cancellation fee especially with 6 hours notice! A restaurant I worked in before had a no show fee and late cancellation which was like €20 or something.

To my knowledge no one was actually ever charged barring one individual who no showed 5 times in a row.