OnePlus Phone Substandard Performance

dominatinMC

Hi all,

Having had a few OnePlus phones over the years (with no issues), I bought a new OnePlus (Nord CE4 Lite 5G) last June. As expected it worked fine at the start, but since around Christmas onwards the performance has been terrible. Constant lag between apps, very slow at times also. And I'm not running any fancy apps, just Whatsapp, etc. Also did a virus scan and nothing showed up.

I've contacted OnePlus customer care and they are recommending that I return the phone for repair. However, in that case, I'll be without a phone for a few weeks. My preference would be a replacement phone and start afresh. Is there any policy/regulation which would give me the right to insist on a replacement instead of going down the repair route.

Thanks.

goodlad

https://www.boards.ie/discussion/2058397881/oneplus-phone-substandard-performance

No

dominatinMC

Fair enough. Repair it is then.

KildareP

https://www.boards.ie/discussion/2058397881/oneplus-phone-substandard-performance

No. Could be something you've done to the phone for all anyone knows. And lag, I would strongly suspect, is software related.

Try a factory reset of the phone and setting it up from new before you go through the hassle of a repair (they're going to factory reset the phone as part of the repair process anyway).

In fairness, from past experience, OnePlus turnaround is fairly quick so you should have the phone back in a week to 10 days max.

Unfortunately, that is the risk you take when buying from the likes of OnePlus who don't have in-country repair centres that can do drop-off or sometimes even "while you wait" repairs.

dominatinMC

https://www.boards.ie/discussion/comment/123204039#Comment_123204039

Cheers. I think I'll try the reset and see what happens.

JMcL

Clearing data and the cache may help before doing the full reset: https://community.oneplus.com/thread/715013

If it happened suddenly, then it's almost certainly down to either something you installed, or a software update that was pushed. I'd check what tends to be using battery, and maybe aggressively limit various apps ability to run in the background

dominatinMC

https://www.boards.ie/discussion/comment/123204576#Comment_123204576

Thanks, I'll try that.

It definitely didn't happen suddenly, more of a slow burner. Noticed it around Christmas time but has got progressively worse since. I've had a look at battery usage, nothing out of the ordinary there.