Mobile Number Port Reversal

lertsnim

If Sky did an unauthorised port of my phone number from GoMo and I want it reversed, then which of the two companies needs to action that? I'm getting the runaround from both of them all day on this.

Thanks

ScotsGoneIRE

https://www.boards.ie/discussion/2058390490/mobile-number-port-reversal

GoMo/Eir the losing telco would deal with a unauthorised ‘flip’ as it’s fraudulent.

email:

complaints@gomo.ie

lertsnim

That's what I thought but they're refusing to budge. I'll contact them again. Thanks.

PixelCrafter

GoMo can reverse it —

Use the wording “Formal Complaint” in the header and also add that you’ll be copying in ComReg.

Not their fault, but they can’t just brush it aside either.

ScotsGoneIRE

https://www.boards.ie/discussion/comment/123081589#Comment_123081589

let us know what they reply in email.

ScotsGoneIRE

https://www.boards.ie/discussion/comment/123081933#Comment_123081933

Exactly, it’s poor training, from a security perspective all telcos staff should be trained in this event due to linked financial services to a mobile number - even if they are a third party in Mumbai staff should know what to do to action a reversal.

pfftdetail

https://www.boards.ie/discussion/2058390490/mobile-number-port-reversal

Did this actually happen? If so, how?

lertsnim

Last year I tried to move my account to Sky Mobile and they couldn't activate the SIM. I saw this as a red flag so decided to stay with GoMo. I contacted Sky and informed them that I didn't want it and they told me that if I didn't activate within 31 days it would cancel automatically. Grand or so I thought.

This week I contacted Sky for a television related matter and the agent on the phone mentioned that I had a Sky Mobile account waiting to be activated. I told him that I dont want it activated and thought that was that. When I finished my call I got an email a minute later that read "Your GoMo cancellation confirmation"

An online Sky support person confirmed that it was this person that I spoke to that activated it.

That's how it happened.

pfftdetail

https://www.boards.ie/discussion/comment/123084103#Comment_123084103

WTF. What!? That's actually insane.

ScotsGoneIRE

https://www.boards.ie/discussion/comment/123084103#Comment_123084103

Assuming Sky staff are on commission for the mobile upsale, that’s horrendous.

Being slammed for utilities is one thing, but mobile is basically flipping you the ‘bird’, vulnerable people exist who need their mobile and activating that port/sim based on a map coverage (probably didn’t even check) isn’t reality and can leave vulnerable people or anyone with no phone or internet connection.

There’s a reason in UK they get called Sly many moons ago they were slamming people’s broadband who weren’t even aware a Sky router was in the post when broadband went down.

Everything customer service with Sky has gone downhill since the £30B purchase by Comcast Americas.

Email the complaint and CC in Comreg. Or forward the email you sent to Comreg, illegal slamming/flipping isn’t just a regular complaint process it’s a breach of telco licence for a staff member to do such.