Can HKC Alarm time be changed remotely

Metric Tensor

Hi all,

I have a HKC alarm (don't know the model number but it's 2015 vintage). I have access to it via the HKC App.

The time is completely wrong on it and I would like to correct it.

The default engineer's code doesn't work so I assume the installer used their own. I can contact the installer but I don't want to pay a call out charge just to fix the time so I'm hoping they will do it for free if they can do it remotely.

Is it possible to do this remotely or am I stuck with getting the installer out here in person?

Thanks

altor

https://www.boards.ie/discussion/2058387334/can-hkc-alarm-time-be-changed-remotely

Yes, if on the cloud it can be updated remotely.

Also, if the panel software is updated to latest version, HKC have included a time sysc once connected to securecomm.

This will keep the panels time up to date once connected to securecomm.

Metric Tensor

Thanks.

It is connected to securecomm so it must be on an older version of the software.

I might ring them and ask them would they mind updating the time and software. Haven't had them here in 3 or 4 years though so I don't know how far I'll get!

altor

https://www.boards.ie/discussion/comment/123038462#Comment_123038462

The latest software was just released before the christmas