PhoneWatch - alarm fail

Dublinio24

House broken into. Car keys and car taken. Alarm failed to activate. Burglars would’ve passed by 2 different sensor/cameras to get the keys. Nothing. Log shows me arming that night and disarming next morning, as per usual. The same sensor that failed to detect them, detected me when I exited the bedroom next morning. It’s like they were ghosts. Phonewatch can’t explain it. They sent a technician twice. All they say, on repeat, is that the ‘alarm was operational before and after the event’. But no actual explanation. Actually starting to get suspicious of them. They don’t seem to want to know what happened either, which is really odd, seeing as this is their whole reason for being. They have offered to upgrade the system going forward but nothing about compensating for what has passed. Really disappointed in their stonewalling response. 10 year customer. Anyone experience this? Advise on proceeding greatly received. Thank you.

altor

https://www.boards.ie/discussion/2058385507/phonewatch-alarm-fail

The down falls of just using motion detectors to protect the home.

Have you not got perimeter protection?

How did they gain entry?