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Glass in Velux window broken - options?

  • 15-11-2024 02:51PM
    #1
    sbs2010
    Registered Users, Registered Users 2 Posts: 570 ✭✭✭


    Hi,

    The inner pane of my Velux roof window has shattered. No idea why.

    Can I get the double glazed unit replaced (i.e. the glass only) or do I have to get the whole frame + glass replaced?

    And for either option, do anyone have an idea of cost? Window is 62 × 75cm, not including frame.

    A few pics here:

    20241115_132411.jpg 20241115_132437.jpg

    Thanks.



Comments

  • #2
    muffler
    Registered Users, Registered Users 2 Posts: 46,874 ✭✭✭✭muffler


    It's a known fault. Contact Velux directly and they will replace it free of charge.



  • #3
    Gumbo
    Moderators, Society & Culture Moderators Posts: 42,204 Mod ✭✭✭✭Gumbo


    we had one occur too in my parents. Shatttered but remained in place.

    Velux replaced it FOC.



  • #4
    TherapyBoy
    Moderators, Social & Fun Moderators Posts: 4,609 Mod ✭✭✭✭TherapyBoy


    Had 2 in the converted attic replaced a few years ago. They were both perfectly fine, no breakages or anything but I got in contact with Velux after a friend had a broken one replaced in his house free of charge, they came out & replaced them both! 👍🏼

    Moderator: Non Drinkers Group & Grand Theft Auto



  • #5
    BenIrishHome
    Registered Users, Registered Users 2 Posts: 69 ✭✭BenIrishHome


    https://www.boards.ie/discussion/2058380848/glass-in-velux-window-broken-options

    this happened to 3 of my velux windows (20 years old).

    contacted velux, read off the code numbers, they said they were part of a known faulty batch, and replaced all 6 of my veluxs for free!



  • #6
    sbs2010
    Registered Users, Registered Users 2 Posts: 570 ✭✭✭sbs2010


    Just a final update, I logged a service call on Velux website a couple of weeks ago, with window codes.

    Velux guy came out today and replaced glass in the broken one and it's unbroken twin. Took him 30mins.

    Great service and all free - as Mufler and others advised from the start.



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