What is the law about returning a defective product?

Wizard!

Nine months ago, on May, I bought a monitor directly from brand's website.

Six months later, the panel started displaying some vertical lines, and I asked for a replacement.

Now, 9 months into the original purchase, and 3 months into the replacement, this one started to do the same.

To my concern, this can be a defect, and keep replacing monitors, until I throw it out of the window.

I contacted support and they are willing to send another replacement, but hey, I can't do that every 3-6 months...

So, I requested a refund. They refused.

So, what is the law in Ireland for such cases? My wife works as support for another company and she told me that there is the Consumer Law, which sometimes is not the same as companies' effective policy.

Can someone let me know if I can do something about it other than what the company offers?

con747

https://www.boards.ie/discussion/2058366548/what-is-the-law-about-returning-a-defective-product

Here is the consumer rights for faulty goods.

https://www.ccpc.ie/consumers/shopping/faulty-goods/

kravmaga

https://www.boards.ie/discussion/2058366548/what-is-the-law-about-returning-a-defective-product

Sale of goods and Supply of Services Act 1980

If the item/article is not fit for purpose and if they cannot repair or fix to the way it should be fit for purpose, you have a right of a refund.

https://www.irishstatutebook.ie/eli/1980/act/16/enacted/en/html

Seth Brundle

https://www.boards.ie/discussion/2058366548/what-is-the-law-about-returning-a-defective-product

My wife works as support for another company and she told me that there is the Consumer Law, which sometimes is not the same as companies' effective policy.

A company's policy does not win over your statutory rights.

Wizard!

https://www.boards.ie/discussion/comment/122551613#Comment_122551613

Yes, I know, this was an example of it happening.

JVince

They could request it back and let you wait until they look for the fault and repair the monitor you have and leave you a few weeks without a monitor.

It's not black and white as it comes down to what is reasonable.

I'd take the replacement and if it happens again I'd say it would be reasonable to request a partial refund

WildCardDoW

https://www.boards.ie/discussion/comment/122555228#Comment_122555228

The repair has to be in reasonable time frames, so OP could go to small claims and win over the unreasonable repair time.

https://www.citizensinformation.ie/en/consumer/shopping/problems-with-faulty-goods/#e33c2c

Right to a refund

You have the right to end the contract and get a refund where:

• The seller has not offered a repair or replacement
• The fault is serious
• The seller cannot fix the issue within a reasonable time
• You told the seller you needed the product for a specific date and the seller agreed to this