Returning an Item but courier never collected

Blisterman

I purchased an €1400 item from a US based company. The product was defective, and it took many months of back and forth with the support team before they finally accepted this and arranged for a refund.

Anyway, the customer service member said UPS would collect it on Monday. I spent all day at home waiting for this collection, which never happened. They are now saying Friday. I asked for a tracking number or label. But they said they cannot provde it. I called UPS. They couldn't confirm if a delivery is actually arranged, but they said that it's not possible to return an item without a shipping label. So I'm getting a little suspicious here that the customer support team member is just messing with me.

I really don't want to keep sitting around day after day, waiting for a courier who may never show up.

Unfortunately I'm now past the point of arranging a charge back. And as they're US based, the small claims court doesn't seem like an option.

Is there anything I can do in this situation?

GerardKeating

https://www.boards.ie/discussion/2058365243/returning-an-item-but-courier-never-collected

Are you fully sure you are outside the chargeback window ?

For "Defective Merchandise/Services" you have 120 days

Blisterman

Yeah. I spoke to the card issuer, it's not an option.

GerardKeating

https://www.boards.ie/discussion/comment/122523394#Comment_122523394

They are not always "helpful" in this matter, but if it's over the 120 days and you visa, then they right.