Harvey Norman

friedcircuits

Hi all,

I'm not sure if this is the correct area.

On Monday morning I went to a Harvey Norman shop and bought a fridge/freezer priced at €899+delivery. I spent 2 days or so looking around and decided on Harveys with that product at that price - I was happy. I asked the salesperson could they do anything on it, they said no and I accepted the answer - I don't push as I know it actually hits their pockets.

Now I haven't even received the product yet and for some reason decided to click on bookmark for said product this evening - it's now listed at €699 and I double checked!

So has anyone any idea what I can do? I realise I bought at listed price but I'll receive it in original packaging and I won't open it and in perfect state to return it. It's also €200 cheaper in 2 days on a product I don't have yet - should I return it on delivery and get a refund and purchase at lower price etc?

Thanks.

Marty Bird

I’d cancel the order immediately if not taken delivery and then order the cheaper one online.

L1011

Because you bought it in the shop, you have no legal right to return; but Harvey Norman offer 14 days themselves… however, they may only offer you the new price.

Phone them and say what you intend to do; if they will actually refund 899 only to have you buy at 699 they may just give that back; but if they're going to refund 699 you have no further options.

friedcircuits

I know now about the 14 day return unopened etc. Its scheduled to be delivered tomorrow. So do I ring them in the morning or take delivery and ring them for a return? I got delivery as this product would not fit in my van!

L1011

You absolutely have to find out if the voluntary returns policy doesn't just give you the current sale price back. That is extremely common.

friedcircuits

https://www.boards.ie/discussion/comment/122504263#Comment_122504263

Do you mean I send it back as is and they refund me 699 even with my receipt of two days saying 899 plus delivery??

Nigzcurran

Is it on sale anywhere else? They offer to match the price

Nigzcurran

I bought an lg TV off them and a few days later it was reduced by €100 in Harvey norman and a few other stores and they refunded me the €100 no problem

friedcircuits

https://www.boards.ie/discussion/comment/122504322#Comment_122504322

It wasn't "On Sale". Salesperson said its RRP is 1099 but never listed at that and I accepted that's the price and could not do better. My complaint is I bought at 899 given that no discount was forthcoming and 2 days later its 699.

Timing belt

https://www.boards.ie/discussion/2058364425/harvey-norman

similar happened me earlier this year I asked them for the new cheaper price and after some back and forward they gave it to me….saved 400 euro….the worst they can say is no

friedcircuits

I've bought multiple items off them and more expensive and I have no issue with them! This is the first time something like this happened! There must be some Harvey salespeople that can explain it. RRP - 1099, sell at 899 and a couple of days later 699 after saying 899 is the best price? I'm not pissed off about the price, if the salesperson gave me 50 off - it covered the delivery and I wouldn't be here now!It's being delivered tomorrow and I actually don't know what I'll do!

Nigzcurran

https://www.boards.ie/discussion/comment/122504341#Comment_122504341

But can the exact model be purchased anywhere else and how much is it? If its less than what you paid then they'll refund the difference so you won't need to attempt to return the item or refuse delivery

Timing belt

https://www.boards.ie/discussion/comment/122504393#Comment_122504393

just ring and ask for new price

beachhead

https://www.boards.ie/discussion/comment/122504341#Comment_122504341

RRP means nothing.Return the fridge unopened immediately on receipt and ask for a refund which may mean a credit note or refund back to your bank a/c or follow Timing belt's suggestion now.

facehugger99

https://www.boards.ie/discussion/comment/122504393#Comment_122504393

What do you mean you don't know what you'll do? You've literally been given step-by-step instructions on what to do.

L1011

https://www.boards.ie/discussion/comment/122504281#Comment_122504281

For voluntary return schemes like this, this is very common.

You have no statutory right to return as you bought this in the shop.

Do not reject the delivery until you have spoken to the store.

friedcircuits

Thanks all for replies.

The store manager emailed me new invoice to reflect new price and to call in and get a refund/store credit. He was surprised at difference.

Just waiting for it to be delivered now!

cml387

https://www.boards.ie/discussion/comment/122505479#Comment_122505479

Kudos to Harvey Norman. And to those who helped you out in this thread.

Timing belt

https://www.boards.ie/discussion/comment/122505479#Comment_122505479

glad to hear….it always pays to ask the worse they can say is no

endofrainbow

If you don't ask, the answer will always be no !