Vayama.ie changed our flight now unable to go on holiday

Rainy Thursday

Our flight to Donimican Republic was booked from Dublin with connecting flight from Gatwick. Vayama then changed our flight from Dublin to Heathrow which means we have no way of getting our flight from Gatwick to Dominican Republic.
How can a tour operator change a flight with the customer having no way of getting to their final destination?
We were in contact with Vayama, but they just kept on saying we have agreed to their terms & conditions.
We will now take this further & see what can be done legally about this.

Caranica

Getting from Heathrow to Gatwick is not complicated? Elizabeth line to central London then Gatwick express?

Irish Aris

https://www.boards.ie/discussion/comment/122253941#Comment_122253941

Very good shout, depends on how long is the layover.

Would I be correct to say one would need around 90 minutes to get from Heathrow to Gatwick?

ted1

https://www.boards.ie/discussion/2058355739/vayama-ie-changed-our-flight-now-unable-to-go-on-holiday

https://www.nationalexpress.com/en/airports/heathrow/gatwick-to-heathrow

there’s busses from Heathrow to Gatwick. Or ask them to change the Irish leg to Heathrow about 50-55 mins from T5

https://www.nationalexpress.com/en/airports/heathrow/gatwick-to-heathrow

endofrainbow

When was this booked ? Aer Lingus stopped flying Dub/Gtw in March I think it was.

ferg01

Travellers frequently make this connection. MCT is 3.5 hours. What are you arrival times and departure times?

steve-o

https://www.boards.ie/discussion/2058355739/vayama-ie-changed-our-flight-now-unable-to-go-on-holiday

It is most likely that the flights to Gatwick were on Aer Lingus and, as others have mentioned, those flights have been cancelled. I don't know your dates of travel, but there are now BA flights from Dublin to Gatwick to replace Aer Lingus. If the connections are convenient, Vayama should be able to ask BA to put you on the BA flight to Gatwick instead

Marcusm

https://www.boards.ie/discussion/comment/122253941#Comment_122253941

firstly, the Elizabeth Line and the Gatwick Wxpress do not intersect, secondly the Gatwick Express is generally the worst route to Gatwick. Farringdon would be an option to change for the Elizabeth Line to Thameslink although not all of these go to Gatwick.

OP: is this because Aer Lingus has cancelled its LGW route? Can you get them to rebook you onto the BA route (operated by Emeral Airlines). Alternatively, if you have a lot of time and want a simple option, there is a transfer bus between Heathrow and Gatwick.

You will need to transfer your own bags so take account of this.

A prebooked minicab would take an hour and cost approximately £60.