Vodafone Equipment Returns

Donal2308

Vodafone refuses to pick up equipment and wants me to bring it to a Vodafone shop. I'm opting out of a contract within the 14 day(?) because we were mis-sold the TV bundle. No recording facility, no pause facility and we were told by the customer service agent that there was.

I an OAP and don't drive and the nearest Vodafone shop to me is rural 10 miles away, with no bus service. They are insisting that I have to bring it back to the shop. They are threatening me now with breach of contract.

Anyone have this issue? How was it resolved?

Shield

https://www.boards.ie/discussion/2058354672/vodafone-equipment-returns

Mod:

Moved from Forum Requests to Consumer Issues.

-Shield

jos22

https://www.boards.ie/discussion/2058354672/vodafone-equipment-returns

time I had to return something, I was told the following

return to any Vodafone store or mail to us on free post CPE Returns, Fónua, Finch House, Dublin Airport Logistics Park, St. Margaret’s Road, FREEPOST F2572, Co Dublin.

try contacting them Via facebook etc, often get different response, depending on who you get through to

CoffeeImpala

The Vodafone website now gives a different address.

CPE Returns
Fónua Returns
1 Sandyford Park,
Burton Hall Avenue,
Sandyford Industrial Estate
Dublin 18
D18 HN56

FREEPOST F2572

https://n.vodafone.ie/support/broadband-and-landline-hub/broadband-landline/equipmentreturns.html