New HKC App SecureComm2

Darando

Downloaded the new HKC app as a replacement for the older HKC app. Anybody else find its connectivity is poorer than the original app? seems like it fails to connect often after entering code.

Sono

been using it a good while and have no issues whatsoever

wildwillow

Also having big problem with connection. It’s a disaster.

kub

HKC had an issue with a server yesterday afternoon, that is what caused the issue with the most recent app.

Mitzy

https://www.boards.ie/discussion/comment/122204873#Comment_122204873

I downloaded it yesterday and was unable to set it up. Says my user code is wrong (it isn't). Still getting that error this morning.

wildwillow

I'm also getting the error message about signal level this morning and can't access the app.

KildareP

https://www.boards.ie/discussion/comment/122204943#Comment_122204943

I got this when I moved over to the new app - it didn't like the fact I had a # in the SecureComm password set on the alarm panel despite the old app being perfectly happy with it. Changed and all worked after that.

Alun

I've been using the "new" app for a while now and haven't had any issues with it up until a few days ago but am now having issues logging in, where it fails on the first attempt to login using my fingerprint but works when I retry, and also random signal level errors.

altor

https://www.boards.ie/discussion/comment/122205438#Comment_122205438

HKC had an issue the other day with Securecomm as they sent out a email for everyone to change over to the new app, which most did causing a issue for everyone. Its fixed now so should be back to normal.

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Darando

Seems it was a temporary issue with their server and new app. Yesterday and today however the actual panel in the house has LAN/Comms failure, wonder if related to new servers etc… and it seems not just my house, also in another siet I have access to….others?

dclifford

Also gettings lan errors last few nights. very annoying.

ongarite

Same here, LAN faults tonight waking me up.

Hooked

https://www.boards.ie/discussion/comment/122296308#Comment_122296308

I’m lying awake here with the panel beeping and no app working. Afraid if I go downstairs (to the panel) to shut it up, I might not be able to disarm it. HELP 😂

TheGunns

Any idea how to fix this? Been turning off the beeps but back on every hour

hurlo83

Any idea how to disconnect the speaker on the circuit board? I’m demented going down to knock off the beeping every 20 mins

Kurooi

Up all night Jesus Christ.

Muffled it with pillows now but stupid panel the beep is so high pitched and there is no speaker it just goes through everything

Nuphor

Alarm renewal time, absolute last straw tonight. No chance whatsoever that I’ll continue to use HKC. No sleep at all.

dclifford

just put in the normal disarm code to silence it

Nuphor

https://www.boards.ie/discussion/comment/122296347#Comment_122296347

Comes back every 2 hours.

MickH503

..

dclifford

https://www.boards.ie/discussion/comment/122296348#Comment_122296348

yeah, unfotrtunately

oppiuy

Getting this now every couple of hours. It's a nightmare

notahappycamper

If getting a LAN/Comms failure and have the wifi card in your alarm, reboot your home broadband router to see if this fixes it.

Darando

Painful…I knew it wasn't just my panel when this started earlier in week.. poor service since that new app roll. No proactive emails or notices saying they have a problem last time..let's see this time

I'd say plenty of installers phones will be hopping today

ongarite

Securecomm cloud portal is down. The installer login page won't load either

Former Former Former

every half an hour from 2am onwards

It’s going to be a long day

Ministripe

GSM line fault? Is this same as LAN fault beeping all night disarming and back again an hour later...😫 also not connecting on app. Appreciate in advance any suggestions to fix

ongarite

No fix for home user. It's up to HKC to fix their cloud server. The loss of communication is causing all these angry, tired posts this morning.

Ministripe

Thanks for the feedback ongarite. Guess we are all bleary eyed this morning 😵‍💫

Hooked

the only plus is I started at 7am instead of 9… so I’ll be out the gap at 3!!! LOL.

we’ve a Siberian husky that HOWLS at alarms, phone ringing and calls via speaker phone.

At least he didn’t react to the beeping last night! Every cloud… pardon the pun

yllw.ldbttr

Alarm beeping every 20 mins since 2am here

Driven the entire house mad, no way to disable this I assume? We've a panel in the bedroom so too loud to ignore it.

56hb

any update on what the problem is and when it will be fixed?

notahappycamper

The app is working for me. I’m able to log in remotely and see the alarm status etc.

gipi

Mine started at 2am too - glad to know it's not just me!

I read elsewhere on boards that the warning beeping can be disabled, but only if you have the engineer code.

Alun

Same here, last night at 1am and this morning at 7am. Luckily it's only a beep from the keypad and not an alarm but still very annoying.

I'm also finding the keypad is very unresponsive when I enter the code to acknowledge it, and there's huge delays before it stops beeping. Anyone else seeing this?

yllw.ldbttr

https://www.boards.ie/discussion/comment/122296507#Comment_122296507

I have the engineer code for my panel.

Any idea how I disable beeping, even if only temporary. Cannot deal with another night like last night.

VDFUser22

It should be fixed by the end of the day says HKC.

You just enter the engineer code on the panel and it will ask authorised by so then you enter your usual user code. Press quit when you're done and it will ask to exit engineer menu then hit yes.

trickybicky

I put mine into engineer mode - hopefully that stops the beeping until fixed

Hooked

anyone care to share how to put in ‘engineer mode’?

VDFUser22

Just type the engineers code at the panel. There's no prompt to enter it. The default code is 4567. If that doesn't work you'll need to ask your installer.

Tork

https://www.boards.ie/discussion/comment/122296391#Comment_122296391

We tried that and it made no difference. I'm working from home today and the beeping started up again about an hour ago. I've had to shut it off 3 times already since then and no doubt the 4th will be any minute now.

If there's nobody around to shut the beeping off, does it keep going forever?

Alun

It's apparently a server issue at the HKC end of things, so the communication method, whether WiFi or GSM, is irrelevant. The error message, GSM line fault, is just misleading.

Kurooi

My panel was beeping every hour. Engineer code worked, thank you.

If you don't have the code, you should reach out and get it. You need it with this BS system.

But something that possibly worked for me last night - others can try out - I disconnected the router. Then the panel beeped one more error later but once I dismissed that, it didn't come back. My theory is that because it reported an error (can no longer connect to the wifi) and I dismissed it with my code, it's still the same error and it won't beep again. Whereas if it manages to reconnect even for a moment with the network it goes back to counting this as a new error you have to dismiss each time it manages to shortly reconnect.

MickH503

Are there any social media channels where they post updates about outages, etc.? Can't find anything

HeidiHeidi

My panel is bleeping away to itself - quietly, thank goodness, so it didn't disturb me last night.

I tried putting in the engineer code (given up thread as 4567 default) but the panel is looking for a 6-digit number - anyone know what that one might be?

My installer is unavailable - I'm 99% sure he left it on default for this very reason, I'm also 99% sure I wrote it down somewhere but do you think I can find it???????

If HKC manage to fix whatever they've broken, will the panel just shut up by itself? (we'd better hope they're not run by Vanilla, or we'll have to hope they don't break two other things while they're at it 🙄)

MickH503

https://www.boards.ie/discussion/comment/122297360#Comment_122297360

If you type in the Engineer code, it will display "Authorised by"... Now type in your normal code and I think it should say "Service Menu" or something like that

HeidiHeidi

https://www.boards.ie/discussion/comment/122297388#Comment_122297388

But the only engineer code I know of is the 4567 provided by some other poster - but my panel is looking for a 6-digit number

Tork

I typed 4567 into mine and nothing happened. Like HeidiHeidi it seems to be looking for a 6 digit code

MickH503

https://www.boards.ie/discussion/comment/122297411#Comment_122297411

I only have this system less than a week, but I guess if it does not say Autorised By, then the engineer code you tried does not work.

Kurooi

Try 456789 ? :p