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SecureComm unable to communicate with the system

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  • 04-03-2024 9:34pm
    #1
    AntC147
    Registered Users Posts: 1 ✭


    Hi all,

    we have a quantum 70 installed in our house and access to the HKC app was working fine until we turned off our landline.

    i am now getting the same error as the discussion title every time I try and login.

    our installer added a Wi-Fi card a couple of years ago and SecureComm take a yearly subscription via our bank on direct debit.

    i have the engineer code so when our landline was switched off I went in and changed the Wi-Fi name and password etc.

    cannot access the system remotely though so as the landline has gone I won’t get notifications if the alarm is triggered . Worse however is the noise issues for the neighbours!

    any ideas on getting back online please?

    thanks



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