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EPH Ember App Socket Error Issue

peter_h1979 · 2024-02-29 14:09:00

So I have an R27 2 zone programmer two RFR thermostats and a GW01 gateway. I have the app installed on my Android phone (version 14). I have 2 separate SSID's (2.4 ghz and 5 ghz). I successfully connected the GW to the 2.4 SSID and its working okay. However I've found that every so often I get "socket error" when I change…

29-02-2024 03:09PM

#1

peter_h1979

Registered Users, Registered Users 2 Posts: 55 ✭✭

Join Date: April 2018

Posts: 25

So I have an R27 2 zone programmer two RFR thermostats and a GW01 gateway. I have the app installed on my Android phone (version 14). I have 2 separate SSID's (2.4 ghz and 5 ghz). I successfully connected the GW to the 2.4 SSID and its working okay.
However I've found that every so often I get "socket error" when I change the programmer mode or boost a zone. I tried connecting my phone to the 2.4 network but that doesn't resolve the issue. It eventually seems to resolve itself for a while but comes back again.
I raised a case with EPH on this but haven't received a response yet.
Has anyone here had this issue?
Thanks.

0

Comments

#2 30-12-2024 01:01PM

rregan

Registered Users, Registered Users 2 Posts: 6 ✭

Join Date: March 2009

Posts: 5

Yes, I have but I don't have a solution.

0