Three 5G coverage disappeared from my area

adm

I signed up to a 2 year contract for 3 5g broadband 1 year ago.

Recently I am not getting 5g at all - only 4G.

I have been on to them and they are sending an engineer. Hopefully I won't have to wait days (I will).

But what has worried me is their 5G coverage now shows 'none' in my area.

Out of interest I went to sign up to the package I'm on and it also said 5G not available.

So if I wanted to sign up to the contract I am currently on I would not be able to wtf.

I do have an outdoor 5G router - so maybe they have discontinued that?? And only do indoor ones now.

Is it possible they have downgraded a local mast. Would they actually do this?

I know I could ask them these questions but I don't fancy my chances of getting to speak to anyone who actually knows anything.

edit: they have now told me an engineer will be out next week - Wednesday. I'm raging. No broadband at all now.

clohamon

https://www.boards.ie/discussion/2058334362/three-5g-coverage-disappeared-from-my-area

Not sure how this worked out for you. The ComReg site viewer ought to tell you what technologies are available on each mast. (5g is denoted as "NR")

https://siteviewer.comreg.ie/#explore

The ComReg coverage map ought to show you where your 5g signal (if any) is coming from.

https://coveragemap.comreg.ie/map

Incidentally, the current Eircom complaints crisis doesn't highlight that the '999' complainant doesn't have any right to coverage, the licences are for outdoor coverage only, and ComReg can't tell any operator to create coverage on foot of a complaint. All because ComReg set feeble coverage conditions so as to maximise spectrum fees.