Can't update Zappi for new internet provider

the goon

So got an EV two weeks ago and everything going fine until tonight. Changed over to a new internet provider and for the life of me I can't figure out how to change the Zappi over to this new connection. Any help gratefully appreciated!!!

con747

https://www.boards.ie/discussion/2058332094/cant-update-zappi-for-new-internet-provider

Can you use the old ssid and password for the new one? https://www.youtube.com/watch?v=UmrMHOxkjS4

the goon

No joy. Literally stuck as have on scheduled chargeing, but with driving I did today it won't be enough to get to work tomorrow unless I increase the charging period.

con747

@graememk are you familiar with this? Or is anyone else about? You could try posting in the renewable section as well. https://www.boards.ie/categories/renewable-energies

https://www.boards.ie/discussion/comment/121637024#Comment_121637024

the goon

Going to try the installer in the morning . Hopefully they'll help me out .

Inviere

Can you change the SSID and password of your new wifi so that it just matches the old one? Once done, the Zappi should just connect as normal

listermint

Seems fairly straightforward

https://support.myenergi.com/hc/en-gb/articles/5209609055377-Setting-up-WiFi-Resetting-WiFi-config

CivilEx

https://www.boards.ie/discussion/2058332094/cant-update-zappi-for-new-internet-provider

Just in case you want to go old school on this - I found the original vHub & WiFi instructions that came with my Zappi below. I think that the link from @listermint above covers it anyway. I used the WPS button - simplest solution.

...Ghost...

https://www.boards.ie/discussion/comment/121637091#Comment_121637091

As has been said already, in general, when changing internet provider, it is best to keep the same SSID and password. Otherwise, you need to change the details of everything connected to the Wi-Fi. I use a Wi-Fi mesh and the router is used as a modem only, so if I change provider, I simply connect the mesh to the new IP router and put the router into modem mode. Everything else stays the same, using the same SSID and password. Especially useful when you have several smart home devices from different providers.

zg3409

Use buttons on front of zappi to charge to fast or whatever and it will charge car straight away.

There are two models of zappi, v1 with no inbuilt wifi and needs a hub and v2 which is out years and has built in wifi. You probably need to put in password on the zappi itself.

the goon

https://www.boards.ie/discussion/comment/121638220#Comment_121638220

Thanks a million, really appreciate this.

the goon

https://www.boards.ie/discussion/comment/121639603#Comment_121639603

This will be really handy going forward, not the most tech savvy person in the world but the reality like in this case is that I'll probably be changing provider annually to get the best rates. This will save me a lot of hassle next time. Thanks!

the goon

https://www.boards.ie/discussion/comment/121639673#Comment_121639673

Thanks for the advice!

the goon

So I'm back again sorry. Went to charge just now and got the attached on that App. I can't for the life of me figure out what's wrong this time. Any ideas? Thanks

listermint

Can't connect to your unit. You've probably got a poor WiFi network or poor coverage to where the unit is installed. Isn't there an ethernet option for the unit? Might give you a more robust connection.

the goon

Thanks a million. I actually turned it off and on again. Which got it working. Gas thing is that it is literally the other side of wall to the router, I'd say less than 5 feet away!

listermint

https://www.boards.ie/discussion/comment/121737000#Comment_121737000

Unfortunately not all routers are created equal some of them don't handle multiple connection continuously for extended periods very well. Bad multi taskers and need to be reset more often than not.

Fine if it's infrequent but large pain if weekly.