Return an item to Amazon

I am me123

I got emailed a return label for the item.

Do I just affix this to the envelope and send the item back?

How long does it take to get a refund?

B.A._Baracus

Yeah, just attach it to whatever size package you received (if you still have the original packaging)

Word of warning: if using the original packaging cover the original label - the one with your address. I made that mistake once with a big-ish box I had to return. I stupidly put the return label on the other side. Whilst the original address was on the other. An Post delivered it back to me lol.

Was waiting about a week after they received to get refund as well. It should state in the email you got.

I am me123

I was provided in the email from Amazon with the following in order to return the package;

A commercial invoice & a return mailing label ( I presume according to the email these are to be put on the outside of the return package) and

A return authorisation label ( according to the email, this is to be placed inside the return package) .

Is this all I will need?

https://www.boards.ie/discussion/comment/121541792#Comment_121541792

Ezeoul

If returing to Portlaoise, postage is usually free, if the return label is for the UK, you'll need to pay the postage, and keep the receipt to claim the postage refund separately (if eligible).

Slightly Kwackers

Is it me, but I have stopped buying from Amazon. The stuff I have ordered is junk or not as advertised.

The last notable items were 4/7 tube that was actually 4/6 and blew off after I wasted a day installing it.

The other thing I found alarming was a SES lampholder that leaves the threaded portion of the SES bulb conductor protruding from the socket in which case getting the polarity wrong or having a neutral wiring discontinuity could quite literally kill someone.

I used a lot of these in an area only I have access to, so I kept them and finished the job. I reported the problem to the Amazon supplier and left an Amazon report, but they are still on sale.

I don't understand how a very high risk item can be left on sale. I wouldn't fit one in a persons property under any circumstances, but my report and photo's were ignored.

Anyway I didn't return those as I only noticed after fitting a dozen and started to screw the bulbs in.

As for the other stuff, I am sick of returning rubbish to them. Despite giving an "up to" figure for postage claims, they have refunded my money when An Phost costs were greater, but why the waste, do they rely on most people writing off faulty or incorrectly specified goods as an unlucky choice?

Anyway. returns labels are always accompanies by clear instructions and even when my printer was down they gave details on how to address the return.

I don't return things flippantly, in fact I bought two microwaves less than a year back a Sharp and a Panasonic in October and December 2022, both get used every two or three days for two meals max and both are rusting heavily.

My spend with Amazon has plummeted!

Has anyone else noticed a drop in quality? I always did have highish failiures with the cheap Chinese electrical control gear, but it was affordable and the good stuff outnumbered the bad considerably. Those days seem well and truly over.

Were they keeping all their rubbish for after Brexit? :-)

newmember2

I bought some cables off a seller that were the specified length I needed - 0.6m. I ordered 4 and when they arrived they were all 0.8m and too long for what I needed so I returned them and got a refund, and then went on to buy what seemed like the same type cables off a different seller. It was only after the sale went through I noticed that the order was being fulfilled by the same previous supplier, and when the cables arrived they were again 0.8m. I filed a return again and Amazon just refunded me straightaway without me even returning the cables. Both ads are still on there stating 0.6m cables.

yoyo

https://www.boards.ie/discussion/comment/121542620#Comment_121542620

They will refund postage up to a max of £9.99. I was stung as An Post charged me €15 for that return. I noticed Amazon automatically added the £9.99 when refund was processed. I didn't bother arguing for the extra few euro.

Also returns will take 6+weeks to be credited. Had an absolute disastrous PC build experience with parts bought from them. They wouldn't replace a faulty part (that went up in price conveniently by £70) so I just returned the lot.

It will take 6+ weeks for a refund from my experience. Amazon used to be good years ago, definitely the worst company I have dealt with in a long time the last few years. Also had warranty issues they refused to honour a mobile phone warranty 2 years ago. If I didn't have gift cards I'd be shopping elsewhere..

Ezeoul

https://www.boards.ie/discussion/comment/121543142#Comment_121543142

They don't always refund postage. It depends on the reason you give for returning the item.

If its just a change of mind, they won't refund postage. I've been caught out with this myself.

An Post also won't accept anything with a lithium battery for a return.

I've never waited as long as six weeks for a refund, but i have had to chase up with Amazon for postage refunds separately - its more hassle than its worth.

yoyo

https://www.boards.ie/discussion/comment/121543264#Comment_121543264

I'm still waiting on items returned November 18th to be refunded. The bulk has already been refunded, longest was around 6+ weeks. Perhaps it depends on value of the items, we're talking over £300.

Most items bar one were free returns (I hadn't realized one item was dispatched by manufacturer and not Amazon). Horrible company to deal with will only use them for small disposable items like batteries etc. in future. But I had £1500 gift card balance so stuck with them for now..

billgibney

I got a quote from DHL for returning faulty phone to Amazon.

56 euro! Because it had a battery.

AllForIt

Today I went to return a pair of wireless headphones to Amazon via the Post Office but they told me that any item with a battery in it will be discarded and given to charity shops. He said this is not the case if returned by courier.

I was returning the item because although I knew I was getting a good deal price wise they did not state it was a 'used' item*. The true wireless buds and a very visible dent on them and one pair of tips was missing, although they work fine.

All in all a shi*ty experience. I might just keep them now as I'm sure a courier wouldn't be as cheap as the post office, unless anyone can recommend one?

*Apparently this was not an error but something Amazon have been doing for a while now. Not the reliable Amazon it used to be eh.

jos22

https://www.boards.ie/discussion/comment/123086764#Comment_123086764

My local Post Master told me that, items returned outside of Ireland will be destroyed if they detect a battery in them. even if you lie and claim their isnt.

that it was old restrictions due history regarding IRA etc. the parcel I had didn't have a battery so he just gave me the receipt to provide to amazon to get the postage cost refunded.

but He told me in the future, If I needed to return something Request that they allow you to return it to the Amazon Depot in Portlaoise. He seemed to imply that batteries powered electronics are possible this way, also be able to get the old Prepaid return an post labels.

but sometimes you need a bit of back and forward with one of their agents get them to allow this option

whiterebel

https://www.boards.ie/discussion/comment/123086860#Comment_123086860

Lithium ion batteries are subject to strict controls on aircraft due to a few incidents with them going on fire.

An Post have made the choice not to handle them. Couriers will, but charge an absolute fortune.

jos22

https://www.boards.ie/discussion/comment/123086877#Comment_123086877

That what I would have assumed, simply fire risk issue and not worth the hassle, but that what he told me, either way if it being returned to Portlaoise, aircraft requirements would not be an issue.

dohouch

Please solve this issue for all of us, who appreciate many things about Amazon, but this issue about battery containing returns is a massive pain in the a*s😫😩😣😖

whiterebel

https://www.boards.ie/discussion/comment/123087178#Comment_123087178

They should be able to route all LI battery returns via Portlaoise, but typical Amazon stupidity, they won't. I got a quote for €12 to send back headphones with UPS who then charged me €80 after it was delivered!!! Amazon told me to keep it, despite it being own their warehouse in Scotland. I think that's the easiest way, tell them the courier wants €80 to return and they'll tell you to keep it.

Doodah7

Interesting thread. I returned a set of wireless earbuds before Christmas but heard nothing about the return being received by Amazon and assumed they had got delayed with the Christmas rush. Got on to Chat and once I uploaded a copy of the An Post tracking receipt, the agent issued the refund. I've no idea if Amazon ever actually got them back.

cobham

I dont understand why items originating maybe in China, have a return address in Scotland. There is Portlaoise and I thought there was a centre being set up in Dublin (and was one in Rathcoole a few years back?) I got caught on returning item with battery … post office would not accept it. I was told to courier it but ran out of time.

dohouch

@Doodah7 if I understand, you sent your wireless earbuds to Amazon's Portlaois address,

OR

did you send them outside of Ireland without declaring the battery contained?

Doodah7

https://www.boards.ie/discussion/comment/123090088#Comment_123090088

Returned them to Dunfermline in Scotland and used the packaging that they were sent to me in originally. I can't remember if it had that battery sticker but I assume it had if Amazon sent them to me in the first place and they were complying with the rules.

dohouch

@Doodah7

@Doodah7

But you used Post office , they don't take battery containing items for destinations outside the island of Ireland.

If they would I wouldn't be sitting here with 2 X lousy earphones (€ 80) and a surplus fit band ( € 40)

Hoop66

https://www.boards.ie/discussion/comment/122274925#Comment_122274925

I bought a BT speaker from them and tried to return. An post wouldn't take it because of the battery. After a bit of back and forth they told me to keep it.

I have had great results with reason for return "bought as a present, person has died" - usually keeps them quiet.

greasepalm

Same with me with a mobile phone as courier came out to check item before collecting it and sealing it up as post office would not take a battery inside.

Doodah7

https://www.boards.ie/discussion/comment/123094646#Comment_123094646

Try a different post office. I downloaded the return documents, stuck them to the package and the guy behind the counter did the rest. The Customs Declaration clearly stated what the item was.

Ezeoul

https://www.boards.ie/discussion/comment/123086764#Comment_123086764

Twice I have challenged Amazon on the issues with returning an item with batteries when the return address label is Scotland.

I explained that An Post refused to accept them and I am not paying courier fees upfront, only for them to mess me about with refunding the courier fee later (always an issue).

Long story short, on both occasions they gave me a full refund and told me to keep the item.

whiterebel

https://www.boards.ie/discussion/comment/123095240#Comment_123095240

It's a prohibited article, and we can't be sure how it's going to ship. If they find it they will usually destroy it, which will probably cause problems with Amazon.

greasepalm

Agreed post mistress said if they have enclosed batteries and it is seen by An Post it will be destroyed.

Amazon return labels on all 4 items returned were to Scotland and always have been. I also had to ship via courier E 50 was their charged and sent them a copy of my receipt to customer services from my account and got that refunded also.

AllForIt

Guys I think I made a mistake, the battery item I wanted to return actually had a return address to Portlaoise now that I look at it again (thanks to @Ezeouls post!). I was returning another item to the UK in a separate packet (no battery) the same day but that one was going to Scotland. I must have got the labels mixed up! So I should be okay since the battery item is going to Portlaoise, is that right?

whiterebel

yes, they have told you to send it via Portlaoise.

Ezeoul

Just for future reference, always go straight to a customer service agent in relation to returning items with batteries.

I also bought earbuds this week that I wanted to return, and got another returnless refund this morning, due to the issue with posting a battery. I asked for a label for Portlaoise, but they sent me a link to a courier instead.

The courier they suggested wanted $135 shipping (before I mentioned the battery), and once I posted this to the chat, they just gave me my money back.

Irish Gunner

Bought an Item in 2022 with a Mastercard Gift card and it was under warranty so getting a refund. However Amazon saying it can only be refunded to the original card or else alternative is Amazon Gift Card. They wont replace it as it was from the ware house

I dont have access to this giftcard and I asked can it be refunded back to any card on my account and if they need proof of indentiy for AML purposes I can send this to them

They are sticking to their guns as much as I argue with them. Also if they do issue a Amazon Gift card take it I can spend it ont ther Amazon.De as replacement is avalable there just not on uk site

Anyone ever have similar issuses dealings with Amazon on this and what was the outcome