Leap card - what to do when overcharged

Sad Professor

What's the process for getting refunds when overcharged on Irish Rail these days? I occasionally have had to do this when the validator at my local station isn't working and I have been unable to tag off. In the past I emailed Leap Card customer service who usually refunded me within a week or so but the last time this happened it took them 3 months for them to respond saying they needed more information. I replied and a month later am still waiting on a response. I am unlikely to get a refund at this stage.

What should I do the next time this happens? Does Leap Card customer service do refunds or should I be contacting Irish Rail?

Citrus_8

https://www.boards.ie/discussion/2058328202/leap-card-what-to-do-when-overcharged

Ring a Leap card phone line and ask. Will be quicker. Or use their new online chat.

breezy1985

https://www.boards.ie/discussion/2058328202/leap-card-what-to-do-when-overcharged

Do they actually have station with only one or two places to tap ?

Kinda stupid if so in terms of failures. I assumed each station would have at least 4.

Sad Professor

https://www.boards.ie/discussion/comment/121533690#Comment_121533690

I actually didn't realise there was an online chat. Cheers, I'll try that next time.

https://www.boards.ie/discussion/comment/121541062#Comment_121541062

There's 5 in total - 4 at the main entrance and 1 on the other platform. However 3 of those are usually locked behind shutters when the station isn't manned (i.e. most of the time), leaving just 1 at the main entrance/exit which everyone has to queue to use from 3/4pm onward. So if that wasn't working I'd have to cross over to other platform, which I will probably do the next time given the difficulties I experienced getting a refund on this occasion.

Losty Dublin

https://www.boards.ie/discussion/comment/121541062#Comment_121541062

M3 has just two, one inside and one outside at the entrance. I believe Kilcock and Kilcoole only have one each.

breezy1985

https://www.boards.ie/discussion/comment/121547717#Comment_121547717

I just assumed they would have at least 1 if not 2 on each platform similar to the Last. Stupid not to have redundancy.