Advice re Garage Service Issue

bucketybuck

The garage is obligated to provide a replacement car.

No it is not.

I thought this had already been explained but here you are again. So, once again, if you are going to make that definitive statement then provide the exact and specific legislation to back it up.

You are aware what "obligation" means, yes?

Just quoting the sale of goods act and pretending that covers all is the work of morons and joe duffy callers. So either provide the proof or jog on.

bucketybuck

https://www.boards.ie/discussion/comment/121302095#Comment_121302095

By the way, I know you struggle with long posts, but I most certainly did not tell the OP to "suck it up".

bucketybuck

https://www.boards.ie/discussion/comment/121302381#Comment_121302381

Careful, you are responding to somebody who thinks that car dealers are immune to supply problems, despite all evidence to the contrary.

Yeah, one of those.

Savetheplanet

Can anyone else smell the bullshit from a certain poster here.

Hellrazer

https://www.boards.ie/discussion/comment/121302490#Comment_121302490

Firsty Id appreciate if you didnt resort to name calling - that says a lot more about your character than mine.And also its against boards rules - attack the post and not the poster.

Secondly regardless of what you feel the law should be - there is ZERO obligation on a manufacturer or dealer to provide customer with a courtesy car while their vehicle is in for a repair - zero - Its at the discretion of the dealer and part of that discretion also means they can hire the customer a car. The word courtesy isnt even used anymore- the phrasing is "replacement"

the sale of goods act does not cover replacement vehicles for warranty repairs - its not in there so you can quote it all you like.

Even the SIMI acknowledge this on their website.

https://www.simi.ie/en/consumer-help/faq-s-for-consumers

Thirdly - if you even bothered to read my post you`d see that in a round about way I agree with you - Not one of my customers was ever left without a car during a warranty repair - NOT ONE -Even though I had no obligation to do so I always provided one because I dont agree with the legislation and feel that it should be part of a warranty agreement that the customer is provided with a replacement car but as the law stands now its not there.

Regarding damage etc- the customer was always invoiced for damage, soiling etc - I was merely pointing out that when something is given for free there is a certain type of person that takes the piss and abuses the privilege (not a right)

Finally - Ive been in the trade for 30 years - Id like to feel that Im different than the usual name that dealers have and over the years Ive helped a lot of users here even going as far as carrying out diagnostics for them without charging them for it, supplying technical bulletins that Im not supposed to, trying to get warranty claims approved for users here as well as checking if something is covered under warranty for users.

So please dont call me a half wit again without knowing more about me.

carfinder

OP, ignore these 2 industry insiders who are peddling misinformation by attempting to convince you and others that the garage has no obligation to supply you with a replacement car. They both demand to see it stated in statute but of course the law is a bit more nuanced than that so unfortunately simpletons don't often understand it.

Your entitlement to a replacement car emanates from your statutory rights as well as contractual obligations of the garage. Nothing from Skoda or SIMI (quoted by the numpties) can affect your statutory rights but can enhance your rights.

Your statutory rights are grounded in the Sale of Good and Supply of Services Act 1980 but augmented by various consumer protection legislation also.

Your car is under a warranty supplied by the dealer. This means that the dealer and manufacturer are standing over the car for the duration of the warranty period. So you have statutory rights that the car will work, augmented by a contract in the form of the warranty.

NOTHING in the terms of the warranty can affect your statutory rights, it can only enhance them.

The garage is unable to uphold your rights to the use of the car for an extended period of time. You are entitled to a replacement car to ensure your statutory and contractual rights. If you take a legal action against the garage you will win. They know it but are hoping you don't - a bit like some posters here.

OP go in to the garage and assert your rights

User1998

https://www.boards.ie/discussion/comment/121303985#Comment_121303985

Your 100% wrong on this one. I’ve seen @Hellrazer help a countless number of posters on here with various different issues. He is probably one of the best sources of information in the motors section. You need to cool the jets and stop slandering anyone who disagrees with you. Your even trying to make out that their motive is to stop OP from exercising their rights?

At least the two posters have provided sources to back up what they’re saying, you haven’t. Why can’t you find a source that backs up what your saying? Surely theres a case out there somewhere you can quote?

Nody

https://www.boards.ie/discussion/comment/121303985#Comment_121303985

The buyer of the car has the right to have the car fixed which includes the three ways to redress (void of sale/discount for damage, permanent repair in a timely manner or equal replacement) but nothing in the acts state the right to a replacement for the duration of a repair. This is coming from someone that has nothing to do with cars beyond owning one but has spent over a decade discussing consumer rights for goods in Ireland. Hence can you please tell me exactly what clause/case to cite as back up for your claim? Because I've read the sales act multiple times and re-read it again and I still find nothing to back that up and it would be great to have citations for other issues in the future (oh and keep in mind it's a '21 car so the Consumer right act of 2022 does not apply as it's only applicable for goods bought after 29th Nov. 2022).

carfinder

https://www.boards.ie/discussion/comment/121304012#Comment_121304012

I stand over everything I've posted on this thread. The posts by the industry insiders speaks for them and neither were helpful to the OP. I don't give a tupenny damn if one of them is usually helpful on other threads, neither of them were helpful on this one.

mickdw

It appears as quoted above that skoda have it in their terms and conditions that they will provide a hire car for 3 days max. Did the op get this benefit at all? It doesn't appear so.

The op is being taken as a fool.

Hellrazer

https://www.boards.ie/discussion/comment/121303985#Comment_121303985

https://www.boards.ie/discussion/comment/121304200#Comment_121304200

You have been asked multiple times to provide proof that a manufacturer has to provide a replacement car for a vehicle under a warranty repair and so far youve been unable to provide that proof.

You keep blathering on about the consumer protection code.

No where in the consumer code does it state that a customer is entitled by law to a replacement vehicle while their car is in for repairs.

https://www.ccpc.ie/consumers/shopping/faulty-goods/

No one is "peddling misinformation" - you just choose to not accept whats been put in front of you by multiple people on this thread.And just because you choose to believe it and ignore whats been pointed out to you with PROOF doesnt make it legal.

The only person here peddling misinformation is you. However if you can prove to me that what you are saying with credible links Ill retract that statement.

Until then Ill stand my everything that Ive said and that Ive proven correct with links from Skoda, SIMI, Consumer protection website.

Heres Peugeots warranty T&Cs

https://www.peugeot.ie/owners/assistance-warranty/warranty.html

AND WHAT IF I HAVE A BREAKDOWN WHILE STILL UNDER WARRANTY? 

If you break down, you should contact PEUGEOT Roadside Assistance. Our experts will be best able to deal with the incident in the shortest possible time. In addition, all costs of the breakdown or towing service will be covered until you arrive at the nearest PEUGEOT garage (within a maximum radius of 100 km). If the repair time on your car is longer than two hours, your garage mechanic will offer you an alternative means of transport to continue your journey.

No mention of "courtesy car " here either.

I can keep looking if you want.

mk7r

https://www.boards.ie/discussion/comment/121303985#Comment_121303985

This doesn't even make sense though, if your TV breaks you don't get a replacement while its being fixed under warranty? Or your laptop that needs to be posted away for repairs? They have to be at no cost to you but they don't have to give you a temporary replacement until fixed.

There is no right or entitlement to a replacement/courtesy car while your own is being repaired under warranty.

bucketybuck

https://www.boards.ie/discussion/comment/121304200#Comment_121304200

Lets be honest, you have never read the Sales of goods act have you. Go on, admit it.

I mean, we all know you haven't, but they say the first step in growth is admitting these things to yourself.

L1011

This thread is a mess. I'll try figure out if it can be salvaged later

Many of you need to revise your posting styles.