Problems with BOI app

Guizogbi

Hi,

is there something going on with the mobile app? I’m unable to sign in for several hours. All I get is a server error or internet connection. But I do have internet or even WiFi available and working normal everywhere else.

IMG_6444.png

IMG_6443.png

Bank of Ireland Reps

https://www.boards.ie/discussion/2058309397/problems-with-boi-app

Hi there, Thanks for getting in touch with us.

Please be assured we are working to rectify this as soon as possible for our customers, and we apologise for any inconvenience. Thanks, Sarah

v10

https://www.boards.ie/discussion/comment/120981799#Comment_120981799

An ould tweet or something to let customers know it's down wouldn't go astray !

Bank of Ireland Reps

https://www.boards.ie/discussion/comment/120982030#Comment_120982030

Hi there, thanks for getting in touch with us.

Our Twitter team have posted a tweet regarding this outage at the moment. We apologise for any inconvenience caused by this.

Thanks, Sarah

Yurple

all these outages and app problems recently and yet you charge a fee every single month...

ninebeanrows

Yes app still down

Rustyman101

Boi app is dirt, I've lost count of the amount of times the online verification has let me down on cc transactions, going to dump them soon, customer of over 30 years.

Taxburden carrier

It’s in the stone age even compared to PTSB. Yet every weekend it’s down for a few hours for ‘updating’ !

nicnac

Still down!

Agent Coulson

Website is down as well all afternoon and still not back.

Headshot

Imagine it's still not back

Really awful service

BuddyList

Why did KBC have to leave 😫 app is awful. The KBC app never failed. Even faceID fails on BOI app

Hrududu

App down all day and now transactions for online purchases using my credit card are failing.

Markus Antonius

https://www.boards.ie/discussion/comment/120982710#Comment_120982710

This is why I forced them to send me the little widget to generate a code. Not a chance am I putting that junk on my phone.

JP Liz V1

App Still Down

mazdamiatamx5

Ditto. Couldn't sign in earlier.

nicnac

Still down!!

nicnac

Come on! I need to lodge money to my card. 2 days waiting now!

nicnac

Money in my account and I cannot buy things online 😡

BuddyList

Still broke, Do they have any idea what they are even doing in there.

minibear

I have a standing order due to be paid out of my account today and it always goes from my account early. Today it hasn't been sent yet. When will this happen? And will payments into my account tonight be available tomorrow?

NapoleonInRags

For a bank with serious resources available to them , the level of IT incompetence is stunning.

Bank of Ireland Reps

Hi all,

Thanks for getting in touch with us here on Boards.ie.

Yesterday a technical issue impacted a number of Bank of Ireland’s services. Our teams restored these services overnight and all services are available to customers this morning. Overnight payments to accounts may appear throughout the day.

We are aware that the technical issue meant some customers were able to withdraw or transfer funds above their normal limits. These transfers and withdrawals will be applied to customers’ accounts today. We urge any customer who may find themselves in financial difficulty due to overdrawing on their account to contact us.

We sincerely apologise for the disruption this outage caused – we know we fell far below the standards our customers expect from us. 

Thanks, Megan

ElNino

You guys need to update your cut and paste response as Business On Line is still not working. I am getting "Server Error. Some unexpected Server Error occurred in the application. Please logout and login again."

Bank of Ireland Reps

https://www.boards.ie/discussion/comment/120986442#Comment_120986442

Hi, thanks for getting in touch.

Bank of Ireland is aware that some customers have experienced difficulties accessing Business online. We are working to rectify this as soon as possible and apologise for any inconvenience caused. Thanks, Megan

montymoo

I lodged into Bank of Ireland in the postoffice yesterday . Transfer showed on my Boi account up to yesterday eve and it has now disappeared. When will my funds be in my account

Bank of Ireland Reps

Hi there,

Please contact our colleagues on 0818 365 365 from ROI or +353 1 404 4000 if calling from abroad between 9am to 5pm Mon-Fri,10am-2pm Saturdays and we can help with this.

Declan

montymoo

Hi Declan, I got a very generic " we are having problems" reply. Please be patient. While you leave customers without access to funds for the weekend .

Bank of Ireland Reps

Apologies for the delay as we are currently working on resolving this as a priority.

Credits that are not visible on accounts are expected to post at close of business tonight.

Declan

clocks7291

Hi, I'm trying to reserve a hotel on Booking.com and keep getting the following messages when they go through the MasterCard ID check I get this message:

Something's not quite right

We're sorry, we appear to be having a technical issue right now and cannot process your transaction. Please try again later.

Could you please advise? I have plenty of balance on my card and need to book things asap.

Headshot

Try a different browser that doesnt have any adblock etc

Bank of Ireland Reps

https://www.boards.ie/discussion/comment/121018450#Comment_121018450

Hi there, thanks for getting in touch with us.

From the error message that you have provided it seems that the error message is coming from the merchants page rather than an issue with your account. We would advise trying to complete the transaction again today to see if the payment will go through on the website for you now.

Thanks, Sarah

lain23

This happened to me aswell. I tried it a few times and kept getting that message after approving in the app. Then I uninstalled and reinstalled the BOI app and now when I get to the last section the app won't send me a code to my phone to set up the app. I have given permissions to the app and the phone number is correct. When I try to get in online it asks me to verify through the app which I can't do as I can't set it up again. It's extremely frustrating. How can I get a code to setup the app again on my phone.

Bank of Ireland Reps

https://www.boards.ie/discussion/comment/121054144#Comment_121054144

Hi there, thanks for your message

Please contact the team on 0818 365 365 and my colleague can provide the code for you.

The team is available weekdays 9AM-5PM.

My colleague can check for declines in relation to this transaction as we do not have account access here.

Thanks, Anna

Itssoeasy

The app isn’t working again. It’s just a white screen and it says “checking for you” and nothing happens. This is gone well beyond a joke at this stage.

Bank of Ireland Reps

https://www.boards.ie/discussion/comment/121070722#Comment_121070722

Hi there, thanks for getting in touch with us here.

Sorry to hear this. There is currently no reports of issues with our mobile app. Please restart your smart device as sometime this helps. If the issue persists please uninstall and reinstall the app.

Thanks,Niamh.

lapsang

The app isn't working here either. White screen, nothing happens. And of course, I can't pay online without approval through the app. What a joke.

Bank of Ireland Reps

https://www.boards.ie/discussion/comment/121070934#Comment_121070934

Hi there, thanks for getting in touch.

Apologies for any inconvenience caused.

Please call us on 0818 365 365 or +353 1 404 4000 if calling from abroad, team is available weekdays 9am to 5pm and Saturday 10am-2pm.

My colleague will happily assist you.

Thanks,Niamh.