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Reappearing notifications

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  • 20-07-2023 8:14pm
    #1
    HazeDoll
    Registered Users Posts: 449 ✭✭


    I have a constant notification, a little red '1' on the bell icon. It's telling me there have been new posts on a thread I contributed to yesterday.

    1. When I click on it, it takes me to the first comment after my first post on the thread, despite the fact that there are three more pages of comments and I posted again later on the thread.
    2. When I try to get rid of it by clicking 'mark all read' it goes away but reappears when I navigate to any other page on boards.
    3. I have unfollowed the thread, and a few others, but it won't go away.

    I'm always very quick to suspect user error but in this instance I don't know what I could be doing wrong. The only thing I can think of is that put one poster on 'ignore' so I haven't 'seen' those posts on the thread. That seems like an unlikely explanation though.

    Post edited by Spear on


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  • Options
    #2
    HazeDoll
    Registered Users Posts: 449 ✭✭HazeDoll


    I've turned off ALL notifications in notifications preferences.

    The little red circle won't go away.



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    #3
    Virgil°
    Registered Users Posts: 1,213 ✭✭✭Virgil°


    Seeing the same issue here. It's a poster who quoted me. I viewed the notification and even clicked "Mark All As Read".

    However the notification re-appears.

    Any help guys?

    BellNotification.PNG




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    #4
    Boards.ie: Mike
    Boards.ie Employee Posts: 973 ✭✭✭✭✭Boards.ie: Mike


    https://www.boards.ie/discussion/2058305879/reappearing-notifications

    I'm going to flag this for review by Vanilla. Thank you for all of the detail.

    Mike.



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    #5
    Virgil°
    Registered Users Posts: 1,213 ✭✭✭Virgil°


    https://www.boards.ie/discussion/comment/120880782#Comment_120880782

    Just to add a common detail(hoping it helps) now reading @HazeDoll 's original post again. I believe the poster who quoted me I also put onto ignore (much like HazeDoll did) after they quoted me. Then the notification refuses to to be dismissed permanently.

    At a guess it seems like the backend become muddled between the ignore poster flag and what is pushed to the user as a new notification.



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    #6
    Boards.ie: Mike
    Boards.ie Employee Posts: 973 ✭✭✭✭✭Boards.ie: Mike


    Thanks for the additional info I’ll add it to the request to help them narrow in on the issue.



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    #7
    HazeDoll
    Registered Users Posts: 449 ✭✭HazeDoll


    I had a bit of time so I unignored the ignored poster, scrolled through every page of the thread, clicked 'mark all as read' and navigated away.

    The notification is gone!

    I re-ignored the poster and it's still gone. This seems to confirm my suspicion that the problem is caused by ignoring posters.



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    #8
    Boards.ie: Mike
    Boards.ie Employee Posts: 973 ✭✭✭✭✭Boards.ie: Mike


    I have updated Vanilla with this info. Thanks for sharing.



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