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HKC replace broken sensor

BraveDonut · 2023-06-28 19:17:35

I broke a sensor on a velux window when I was cleaning the window. I bought a replacement (albeit smaller) and it seemed easy enough to install. However, I can't set the alarm as it tells me there is a comms error. Do I need to tell the system that there was a change somehow. Or, do I need to call out an alarm company?…

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28-06-2023 8:17pm

#1

BraveDonut

Registered Users Posts: 1,033 ✭✭✭

Join Date: December 2004

Posts: 884

I broke a sensor on a velux window when I was cleaning the window.
I bought a replacement (albeit smaller) and it seemed easy enough to install.
However, I can't set the alarm as it tells me there is a comms error. Do I need to tell the system that there was a change somehow.
Or, do I need to call out an alarm company?
Thanks

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#2 30-06-2023 9:43pm
KoolKid

Moderators, Home & Garden Moderators, Technology & Internet Moderators Posts: 24,789 Mod ✭✭✭✭

Join Date: August 2006

Posts: 24128

Can you post up a pic of the sensor in question. If it's an ID sensor or an RF sensor will need engiaccess to install it onto the sys6.

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#3 04-07-2023 12:56pm
altor

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Join Date: May 2009

Posts: 11608

https://www.boards.ie/discussion/2058302814/hkc-replace-broken-sensor

A comms error would mean the system is not communication with the system.
What did you break on the sensor?

www.altor.ie

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