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Payees missing

  • 03-06-2023 12:06pm
    #1
    greasepalm
    Registered Users, Registered Users 2 Posts: 5,584 ✭✭✭


    Hi i went into my personal account to transfer money over to another non BOI account and my payees are now missing , using a windows desktop pc.

    Another issue i have on my mobile to check into my account Google pay comes up and BOI app closes.

    I have not setup Google pay or services on my mobile so unsure what is happening there



Comments

  • #2
    Bank of Ireland Reps
    Closed Accounts Posts: 1,293 ✭✭✭Bank of Ireland Reps


    https://www.boards.ie/discussion/2058299008/payees-missing

    Hi there, thanks for the message

    Please power off your phone completely for 5-10 minutes to refresh the App.

    Your card will only appear on Google Pay if the customer requests to add it. Thanks, Anna



  • #3
    Bank of Ireland Reps
    Closed Accounts Posts: 1,293 ✭✭✭Bank of Ireland Reps


    https://www.boards.ie/discussion/2058299008/payees-missing

    Hi there, sorry to hear this


    Can you attempt payment again please using the Mobile App 

    If you are still encountering issues, please send us a PM with your name, User ID, and Branch that the account is linked to. If you do not know this, you can provide us with the Sort Code. This can be found beside the Card number on your Visa Debit Card, this will tell us what Branch your account is linked to.


    Also, if you go to your Google App settings you should see an edit option where you can remove this Pop Up. Thanks, Anna



  • #4
    Celestron
    Registered Users, Registered Users 2 Posts: 1 ✭Celestron


    I have the same problem. When I try to send a payment and it takes me to the screen with the drop down choice of my accounts followed by the drop down choice of payees, the latter does not show my payees. I tried turning off the device for 15 mins and turning on again but the same problem occurred



  • #5
    Bank of Ireland Reps
    Closed Accounts Posts: 1,293 ✭✭✭Bank of Ireland Reps


    Hi there, Thanks for getting in touch with us.


    Can you please send us a DM with your full name, User ID, and Branch that the account is linked to. If you do not know this, you can provide us with the Sort Code. This can be found beside the Card number on your Visa Debit Card, this will tell us what Branch your account is linked to.


    Thanks, Sarah



  • #6
    greasepalm
    Registered Users, Registered Users 2 Posts: 5,584 ✭✭✭greasepalm


    Back on pc desktop as i swiped on phone to allow access on pc and still no payees listed.

    No pop up now as thats good and just the payees to find now .

    Checked payees on android phone and they are listed but not on W10 pc

    Cheers



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  • #7
    Bank of Ireland Reps
    Closed Accounts Posts: 1,293 ✭✭✭Bank of Ireland Reps


    Thanks for the information, we have responded to your private message.

    Declan



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