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Ordered an online statement but still waiting for it to arrive?

  • 29-05-2023 12:52pm
    #1
    Redkite200
    Registered Users, Registered Users 2 Posts: 100 ✭✭


    Hi


    Via my BOI app I ordered a statement. (I have the paper statement option off)

    I got an email 5 days ago saying it will be issued shortly on May 24th but nothing since.


    Should I submit a new request?



Comments

  • #2
    Bank of Ireland Reps
    Closed Accounts Posts: 1,293 ✭✭✭Bank of Ireland Reps


    https://www.boards.ie/discussion/2058298348/ordered-an-online-statement-but-still-waiting-for-it-to-arrive

    Hi there, thanks for the message. Please click into your account balance and select the heading 'Statements'. You should see the statement filtered by date with a PDF icon beside it. Thanks, Anna



  • #3
    Redkite200
    Registered Users, Registered Users 2 Posts: 100 ✭✭Redkite200


    Terrific, wasn't aware of that thank you!



  • #4
    glen25
    Registered Users, Registered Users 2 Posts: 219 ✭✭glen25


    Hi I also ordered an online statement and have been notified that it is available (approx. 2 hours ago I got the text message). Is there a time delay as to when it will be available? It is not showing under the Statements tab online or on the app.

    Thanks



  • #5
    Bank of Ireland Reps
    Closed Accounts Posts: 1,293 ✭✭✭Bank of Ireland Reps


    Hi there, Thanks for your message.

    There is no reports of delays on when the statement should be viewable for you on the App once ordered. I am sorry to hear that the statement is not there as of yet. Please allow until the close of business today for the statement to be available to you as they should be generated to be viewed on your App today. If the statement is not there by 5pm today you can contact our Twitter team and one of my colleagues can certainly assist you further.


    Thanks, Sarah



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