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Faulty product bought in NI

  • 15-04-2023 5:51pm
    #1
    Registered Users Posts: 1,951 ✭✭✭


    My sister in law in the UK bought a dehumidifier for me on the Currys UK website for collection in Derry.

    It's developed a fault now so I want to return it. What's the best way to handle this? I'd rather not pass any of the process on to her if at all possible.



Comments

  • Registered Users Posts: 10,130 ✭✭✭✭Jim_Hodge


    My understanding is that the purchaser would have to return it.



  • Registered Users Posts: 13,781 ✭✭✭✭elperello


    Where are you located ?



  • Registered Users Posts: 1,297 ✭✭✭walterking


    In a case like this, it might be better to contact the manufacturer if the details are in the instruction/warranty booklet.

    From a legal point of view you have no rights with currys - and they are difficult to deal with even for people who are the purchaser.



  • Registered Users Posts: 45,671 ✭✭✭✭muffler


    I would have thought that you should be able to take it back to the store in Derry. I wouldn't want to speculate about what happens after that but as mentioned above Currys are a disaster to deal with when something goes wrong.



  • Registered Users Posts: 4,703 ✭✭✭Xterminator


    hi op

    the purchaser has rights as a consumer with curry's. but you also have a manufacturer warranty.

    you could pursue either route, but dealing with the manufacturer route might be less hassle for you. i suggest you try that 1st. in the meantime see can you get a copy of the proof of purchase for currys in case you end up going that route.



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