Faulty product bought in NI

Heighway61

My sister in law in the UK bought a dehumidifier for me on the Currys UK website for collection in Derry.

It's developed a fault now so I want to return it. What's the best way to handle this? I'd rather not pass any of the process on to her if at all possible.

Jim_Hodge

My understanding is that the purchaser would have to return it.

elperello

Where are you located ?

walterking

In a case like this, it might be better to contact the manufacturer if the details are in the instruction/warranty booklet.

From a legal point of view you have no rights with currys - and they are difficult to deal with even for people who are the purchaser.

muffler

https://www.boards.ie/discussion/2058292530/faulty-product-bought-in-ni

I would have thought that you should be able to take it back to the store in Derry. I wouldn't want to speculate about what happens after that but as mentioned above Currys are a disaster to deal with when something goes wrong.

Xterminator

hi op

the purchaser has rights as a consumer with curry's. but you also have a manufacturer warranty.

you could pursue either route, but dealing with the manufacturer route might be less hassle for you. i suggest you try that 1st. in the meantime see can you get a copy of the proof of purchase for currys in case you end up going that route.