Edges of Triple Glaze Cracked

PowerToWait

I had a large (and expensive) aluminium sliding door installed less than 18 months ago. It is of triple glaze construction and faces due south.

Unfortunately the interior panes on both sliding and fixed panel have failed at multiple points along the 4 edges. The seal of the sliding element has failed recently. Research would suggest this is a not uncommon phenomenon, due to 'thermal stress'. It seems it's due to sub optimal forming of the edge.

What comeback do I have in this situation?

society4

https://www.boards.ie/discussion/2058292360/edges-of-triple-glaze-cracked

Hi I have noticed this issue too….what comeback did you have ?

PowerToWait

https://www.boards.ie/discussion/comment/121474548#Comment_121474548

Well, it seems from a mate in the business that it cannot be cracks as the entire pane would be shattered. I had the company that fitted it out before the summer and they insisted it was simply the rubber seal which had risen up and 'perished' which in itself is not good but they have yet to return to make good. Also, there is condensation inside window, and I can see manufacturing marks on the inside pane, so the seal must in fact be broken.

The aftersales with these companies is very often abysmal, this is no different.