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Sports Direct Ireland

  • 18-02-2023 12:59pm
    #1
    jopper
    Registered Users, Registered Users 2 Posts: 43 ✭


    Appalling business and customer service. They have cancelled my order twice, even though it was processed, money taken from my account and email saying “out for delivery” then subsequent email saying order cancelled yet and most importantly they did not issue a full payment??

    I have raised issue with Consumer Rights Ireland. I have also emailed Sports Direct on 3 occasions and not getting much of a response, just 1 standard pre-worded response email.



Comments

  • #2
    walterking
    Registered Users, Registered Users 2 Posts: 1,297 ✭✭✭walterking


    Would you not simply do a chargeback on your card. Very simple and you will get less worked up.


    They are well known for appalling service, but it's usually worse if your email is also a rant. The staff just delete those (as do the staff in many companies)



  • #3
    skinny90
    Registered Users, Registered Users 2 Posts: 2,497 ✭✭✭skinny90


    https://www.boards.ie/discussion/2058284834/sports-direct-ireland

    Why would you bother contacting Consumer rights?



  • #4
    Xterminator
    Registered Users, Registered Users 2 Posts: 4,782 ✭✭✭Xterminator


    ive experienced frustrating customer service from sports direct when i had a faulty item, but they did the right thing when i persisted. i can confirm customer service is not good with SD.

    ive used them approx. 10 times so i am a semi regular. usually get the order right. delivery come when it feels like it. thats my experience.

    if i were in your shoes i would have stuck with customer service, over email until issue was resolved then decided if it warrants contacting another body or making a formal complaint. A formal complaint might have more impact than reaching out to CRI.



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