Getting through to revenue

BraveDonut

When I made a phone call, the recorded message told me that they have high volume of calls and will not be answering. I should create an online enquiry on revenue.ie

I did that on Jan 30th - nothing back, not even an acknowledgement - 15 days.

I generally find them very good to deal with - but this is not acceptable.

Any other way of getting through?

Citrus_8

https://www.boards.ie/discussion/2058284225/getting-through-to-revenue

Just login to your Revenue online account and message them... Also, if you call them at exactly 9.30am (this is when they open), you will only need to wait for a few minutes. Wednesday and Friday are less busy.

gerrykeegan

Check the status of your message, does it say in progress, you can add a follow on message to ask for an update. I've messaged them three times recently, all answered the following day.

screamer

From experience they don’t come back to email messages either. As above call just when they open, best chance.

BraveDonut

Status is received and I asked for an update after a week. No response

Mrs OBumble

Phone on the Irish language number. Most likely they will deal with you in English if you prefer.

nhg

The messages you submit through My Enquiries are worked on when the PAYE Helpline is closed.

If you get the message that the queue is full, just try again a little later until you do get into the queue, it’s to prevent people being too long waiting when in the queue. Try not to call between 10.30 & 11.30 as less staff logged onto the helpline due to rotated tea breaks, managers & caseworkers who are not rostered on the 9.30 - 1.30 phone line go onto the phones to cover the tea breaks to keep the numbers logged in answering calls similar.

Caseworkers rostered for the phone service don’t get the option to work the normal morning core hours of 10.00 - 12.30 as they must be logged onto the phones before 9.30 and cannot log off until the last call is finished which is usually 1.45’ish and must be clocked back in again before the afternoon core hours of 2.30 - 4.00.

Drifter100

They specifically don`t answer the phone after 1230.The best time is 930 but as they are all WFH apparently I don`t think there is much management on call answering

If desperate you can call ROS helpline for technical queries, sing dumb ie am I not through to the right dept and they might put you through

billyhead

On a separate note does anyone know how long it takes the Statement of Liability for 2022 to issue?

nhg

https://www.boards.ie/discussion/comment/120246412#Comment_120246412

No calls can get into the queue after 1.30 (even 1.29 to be precise I would assume, same way as 1st call won’t get through until 9.30) but all calls still in the queue at 1.30 get answered before the caseworkers can log off the phone service.

I assume your 12.30 is a typo as it’s most definitely not accurate information.

nhg

https://www.boards.ie/discussion/comment/120246428#Comment_120246428

How long is a piece of string……

Some returns are processed automatically and others need to be manually processed - it totally depends on what additional tax reliefs you have included in the return or if your have indicated a change to your civil status during the year.

Galadriel

https://www.boards.ie/discussion/comment/120246428#Comment_120246428

A couple of days, I did mine on Friday evening and had it on Tuesday.