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Card/Account services ! why so hard

  • 25-01-2023 8:37am
    #1
    scuby
    Registered Users, Registered Users 2 Posts: 908 ✭✭✭


    So i have had an issue now for about 2 weeks, and three phone calls and still not resolved!

    I had an old debit card for my Joint account, which i had not used in years, in fact i don't think i activated it when it was issued a few years ago, as the account was used mainly for Direct Debits, but i wanted to start using it in shops to tap and use google pay, withdraw money from ATM etc

    Currently i have my own personal a/c, a credit card a/c and a joint a/c with BOI and all three were displaying on the banking app.

    The personal a/c and credit cards are displaying under the "cards" section of the app, but not the joint account, so i called BOI to have a new PIN issued for the joint a/c card. I was told it would be out in a few days. I gave it a week and it never arrived

    Second call to BOI to explain again, and the second call agent ,then advised as the joint a/c card was never activated, the PIN would not have been issued to me after my initial call. He then cancelled the card and arranged for a new card to be issued, followed by a new PIN to allow me use the card. ( card arrived yesterday, awaiting PIN in the post ) When i mentioned i could not see joint account card details on the app/browser for the joint account, he arranged to delete/remove this from the app, and asked me to have the a/c applied again through "my services" on the app, using the "Current account" request

    This request was denied and i was told on the message, "your recent request was unsuccessful as the a/c is the same as your exiting one"

    On the third call to BOI, the agent asked me to add the account again using a different request "Demand deposit account"

    This morning, the joint a/c is now visible again on my app, but when i click on the cards option, it still does not show the new card i received for the joint account.

    Is this because it's a joint account ?at this stage, might be easier to transfer everything over to Revolut when the Irish IBANS kick in

    Post edited by scuby on


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