Additional cardholder not receiving 2FA notifications to their mobile

Sheep Shagger

Hi there,

My wife who has an additional card (Mastercard credit card) is unable to use most online websites as when the 2FA authentication text (to log into app and validate the transaction) it is sending the message to my phone and unless I'm standing by my device ready to approve, soon expires.

How do do we get card transaction using her card number to send a message to her? She has a Banking 365 profile in her own right but as the card is in my name its only on my 365 profile if that makes sense?

Instore transactions are not affected but most of her transactions are online....

Thanks

Bank of Ireland Reps

https://www.boards.ie/discussion/2058280104/additional-cardholder-not-receiving-2fa-notifications-to-their-mobile

Hi there,

Thanks for getting in touch.

Your wife can call and have the additional credit card added to her profile for purposes of approving online transactions.

My colleagues can be contacted on 0818365365 weekdays 9am-5pm, Saturday 10am-2pm.

Hoping this helps,

Many thanks, Alison

Sheep Shagger

Thanks will try that.