Banking app and new phone

amber2

I’ve changed phones and trying to set up banking online but it keeps blocking my pin, I’ve just reset it and can’t successfully log in as im getting a txt message saying SCA attempts were made on my account. I don’t have my old phone either to approve the attempted login if I try to log on through online 365 opposed to the app. Also tried ringing 365 but can’t get to talk to anyone. My nearest branch is closed down. Would appreciate any help.

Bank of Ireland Reps

https://www.boards.ie/discussion/2058274945/banking-app-and-new-phone

Hi there,

Thanks for getting in touch.

If it is not allowing you to login after reset of PIN, please call 0818200362 option 3 and let the Advisor know you have already reset back. They can check and resolve this internally for you. Team are available weekdays 9am-5pm.

Many thanks,

Alison

amber2

Thank you Alison they sorted it now, appreciate the help.

Bank of Ireland Reps

https://www.boards.ie/discussion/comment/119970260#Comment_119970260

That's brilliant, thanks so much for the update.

Alison