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Cashback plus 1% not paid

copacetic · 2022-11-30 16:26:14

Hi, our cash back 1% wasn’t paid after 5 years last year, at the time the help desk said it was because 5k of the total mortgage was held back at drawdown by underwriter for a year which we had to chase and chase. That year is now up, but the 1% still hasn’t been paid, is it supposed to be an automatic thing or so we have…

30-11-2022 04:26PM

#1

copacetic

Subscribers Posts: 16,717 ✭✭✭✭

Join Date: May 2005

Posts: 15745

Hi,
our cash back 1% wasn’t paid after 5 years last year, at the time the help desk said it was because 5k of the total mortgage was held back at drawdown by underwriter for a year which we had to chase and chase. That year is now up, but the 1% still hasn’t been paid, is it supposed to be an automatic thing or so we have to chase it down again?

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Comments

#2 01-12-2022 09:13AM

Bank of Ireland: Tara

Closed Accounts Posts: 2,346 ✭✭✭

Join Date: November 2011

Posts: 2202

https://www.boards.ie/discussion/2058274021/cashback-plus-1-not-paid

Hi copacetic,
Thanks for your post.
We would advise contacting our mortgage team on 01-6113333 who can check this further.
Thanks
Tara

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