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Cashback plus 1% not paid

  • 30-11-2022 4:26pm
    #1
    Subscribers Posts: 16,714 ✭✭✭✭


    Hi,

    our cash back 1% wasn’t paid after 5 years last year, at the time the help desk said it was because 5k of the total mortgage was held back at drawdown by underwriter for a year which we had to chase and chase. That year is now up, but the 1% still hasn’t been paid, is it supposed to be an automatic thing or so we have to chase it down again?



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