Problem with Microsoft Store & product not delivered

BigGeorge

Ordered products from the official Microsoft Ireland store over 5 weeks ago & it has still not been delivered.

It would appear that it was shipped via UPS from Holland but it appears to have gone missing in the UPS system. Microsoft keep telling me that there is a lost package claim that is being investigated the they I will here in 2-4 business days. This has been every week for the last 20 business days. I've said the lost package claim has nothing to do with me - that is a problem between MS & their courier

Any advice on how to get this jogjam broken or escalate within the Microsoft Store to get this resolved

https://www.boards.ie/discussion/2058271330/problem-with-microsoft-store-product-not-delivered

Can you not use chargeback facility on your card, then reorder if you need the item?

Jafin

Get in contact with them again and inform them of your consumer rights, which are outlined in the "Online" section of the below website. If it hasn't been delivered with 30 days then you have the right to arrange a new delivery date, and if that is not met within 14 days then you have the right to cancel the order and get a full refund. It might get them to act a bit faster.

https://thecai.ie/your-rights/your-rights/deliveries/