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Problem with Microsoft Store & product not delivered

  • 11-11-2022 1:22pm
    Registered Users Posts: 472 ✭✭

    Ordered products from the official Microsoft Ireland store over 5 weeks ago & it has still not been delivered.

    It would appear that it was shipped via UPS from Holland but it appears to have gone missing in the UPS system. Microsoft keep telling me that there is a lost package claim that is being investigated the they I will here in 2-4 business days. This has been every week for the last 20 business days. I've said the lost package claim has nothing to do with me - that is a problem between MS & their courier

    Any advice on how to get this jogjam broken or escalate within the Microsoft Store to get this resolved