Service Industries that seem to circumvent consumer rights

Did you smash it

So commercial aviation seem to circumvent consumer rights around refunds if you want to cancel a flight you book. You always have to pay full price regardless of how soon you want to cancel. There’s no ‘store credit’ offered. There’s no 20% only taken if you cancel. How does that industry get that privilege? What other industries avoid cooling off periods or refunds?

im aware if you pay for a special ticket you can cancel for free but that isn’t the point. I don’t pay 50 euro for a jumper but have to pay 55 for a jumper with the right to return it.

Strumms

I don’t think aviation circumvent consumer rights.

if a person books a flight, they have purchased a product or service… if by the customer’s choice they decide they don’t want to use said flight or cannot … why should the airline be forced into more work and inconvenience. ? Any airline I know will allow you to change it at a charge.

1) they need to make the seats available again.

2) they need to reprice the seat for the market conditions at the time of cancellation.

3) they need to hope that someone(s) is wanting that or those seats.

4) they need to refund the original customer.

If I buy a loaf of bread, take it home, realise I have one already, is SuperValu duty bound to accept a return ? Nope. So why should an airline refund you because you no longer wish to use a service…

dxhound2005

Always check with the jumper shop before you buy, that they accept returns. They have no legal obligation to do so.

Returning products you do not want

You do not have an automatic right to a refund when returning an item you bought in a shop because you have simply changed your mind. If there is nothing wrong with the item (for example, there is no fault) you have no legal right to return the goods. Whether or not you can get your money back depends on the seller’s returns policy.

However, most sellers voluntarily allow customers to return or replace goods during a certain time period. The seller may offer a refund, exchange or credit note as a goodwill gesture. For this reason, you should check what the seller’s returns policy is before you buy.

If the seller accepts returns, there is usually an obligation that:

• You make sure the items are in good condition
• The original labels and tags are attached
• You can provide proof of purchase (for example, a receipt)

The Competition and Consumer Protection Commission (CCPC) has more information about changing your mind.

Geuze

https://www.boards.ie/discussion/2058266714/service-industries-that-seem-to-circumvent-consumer-rights

You have no legal right to return goods.

If you buy a product, and it is not defective, you have no right to a return or refund.

Similarly, if you buy a flight, and the flight takes off as normal, you have no right to a refund.

Did you smash it

Ok so it’s not legally protected, it’s more the done thing to offer refunds/credit notes for returns in most other consumer products or services.

dxhound2005

You would need to research that, it could be a minority. Probably an easier thing to do in a local clothes shop than with a provider of a world cruise.