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Solis Suport

  • 04-10-2022 1:17pm
    #1
    stimpson
    Registered Users, Registered Users 2 Posts: 7,828 ✭✭✭


    Has anyone had any response from https://solis-service.solisinverters.com/

    I've logged 2 tickets - one on Aug 25th and one on Sept 30th and I haven't had a response from either.

    The issue is I have some bad data from the day of install that I want removed so my graphs display properly.



Comments

  • #2
    SD_DRACULA
    Registered Users, Registered Users 2 Posts: 2,489 ✭✭✭SD_DRACULA


    Try calling them too. They fixed this for me a while back.

    You could delete the plant and add it again but you lose all the data in between.



  • #3
    stimpson
    Registered Users, Registered Users 2 Posts: 7,828 ✭✭✭stimpson


    20 mins on hold and still in position 1. I assume their support works Chinese hours.



  • #4
    SD_DRACULA
    Registered Users, Registered Users 2 Posts: 2,489 ✭✭✭SD_DRACULA


    https://www.boards.ie/discussion/comment/119700376#Comment_119700376

    No they have an EU line but yes I waited a bit also.



  • #5
    jkforde
    Registered Users, Registered Users 2 Posts: 2,021 ✭✭✭jkforde


    https://www.boards.ie/discussion/2058265976/solis-suport

    you're probably low priority so other higher priority tickets get worked on first, just the service level agreements these teams work under

    🌦️ 6.7kwp, 45°, SSW, mid-Galway 🌦️

    "Since I no longer expect anything from mankind except madness, meanness, and mendacity; egotism, cowardice, and self-delusion, I have stopped being a misanthrope." Irving Layton



  • #6
    stimpson
    Registered Users, Registered Users 2 Posts: 7,828 ✭✭✭stimpson


    No response for 6 weeks is a bit ridiculous.

    But full marks for having "Here Comes the Sun" as hold music.

    Post edited by stimpson on


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  • #7
    silver_sky
    Registered Users, Registered Users 2 Posts: 1,090 ✭✭✭silver_sky


    You need to call them and I've found expect to be on hold at least 30-40 mins before you get someone. I think it may just be one person on the phones. I've found them generally helpful. At least the music has changed recently - it used to be Rick Astley. They're a bit sadistic. 😅



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