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6 year EU warranty

  • 13-09-2022 09:52PM
    #1
    Nicknamed
    Registered Users, Registered Users 2 Posts: 361 ✭✭


    I have a washing/drier machine which has stopped drying. It was purchased 4 year ago.

    I believe It is still under warranty per the Irish law https://www.eccireland.ie/faulty-goods-remedies-guarantees-warranties-in-eu-and-ireland/

    both the selling shop and the manufacturing company are saying it is not under warranty and I need to pay for their ‘engineer’ to visit.

    how to go about it ? Thank you



Comments

  • #2
    mistress_gi
    Registered Users, Registered Users 2 Posts: 965 ✭✭✭mistress_gi


    In the past I've printed the legislation and then talked to a manager in the shop. If that doesn't work, public shamming in social media then small claims is the way to go.



  • #3
    Nicknamed
    Registered Users, Registered Users 2 Posts: 361 ✭✭Nicknamed


    https://www.boards.ie/discussion/comment/119614780#Comment_119614780

    Thank you so should I go to the seller? And should I use the print out of this website that I quoted or is there another source ?

    best wishes



  • #4
    fritzelly
    Registered Users, Registered Users 2, Paid Member Posts: 18,491 ✭✭✭✭fritzelly


    You have to prove there was an inherent fault in the product - hell you could have been using it twice a day every day and that wouldn't be normal use and the heating element is all burnt out



  • #5
    [Deleted User]
    Posts: 14,768 ✭✭✭✭ [Deleted User]


    https://www.boards.ie/discussion/2058263254/6-year-eu-warranty

    Which Irish law provided for a warranty after 4 yrs?

    Irish law allows you to seek redress for up to 6 yrs after purchase, that does not mean the warranty has to last for 6 yrs. If you read the link you posted, after 6 months the burden falls on you to show it has a manufacturing fault, something which may not be easy after 4 yrs of service.



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