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MHRV hasn't worked in 2.5 years and installer won't respond

  • 05-09-2022 8:34pm
    Registered Users Posts: 29

    Hi, looking for advice here. We installed a MHRV as part of our new build 5 years ago.

    However, it's only worked for 2.5 years of that and I've spent the last 2.5 years chasing the installer to come back. He has come 3 times but never resolved the issue. At this point, he no longer answers the phone to me. I ring about once per month. We've built a fairly airtight, low energy house and without a working ventilation system, it all seems like a waste. I've rung the manufacturer in Lithuania and after a lot of back and forth, they said they couldn't deal with me directly and to work with an installer.

    Does anyone have any advice on how to proceed? Is there any regulator or anyone i can report them to? I've tried other installers but no one wants to get involved. I really don't want to be facing into another winter of this.