Monitor Audio Warranty

Xithus

Hey all.

I've a set of Monitor Audio Bronze 5's I got in June 2019. It seems one of them has an issue, the best way to describe it is it sounds muffled.

When I do the Audssey setup on the Denon it keeps thinking it's out of phase (it isn't) and if I ignore it the setup adjusts the speaker's volume up dramatically (which pretty much confirms what I was hearing)

It's not the best example, but I have a video attached taken during the Audssey setup, it starts with the left most speaker, then the centre and then you can hear the difference on the right one.

I've also attached an image of the setup's final result that put the right one at +8dB.

Would you be able to let me know what the warranty on these are and what are my options? Thanks!

Sample Video.zip

Richersounds.ie: DavidS

https://www.boards.ie/discussion/2058261976/monitor-audio-warranty

Thanks for the post Xithus and I'm sorry to hear you're having issues with your speakers.

From the video it's quite hard to tell what's going on. Is the sound mainly coming from the tweeter or have any of the drivers stopped working? If you give the drivers a very light push they should move freely - if they are stiff and you hear a crunching sound it could be that one of the drivers has blown. If you try this and let me know how you get on we'll see if we can get to the bottom of it.

I would also check the terminals at the back of the speaker to make sure the links are connected properly.

Let me know how you get on!

David

Xithus

Thansk Dave. Sorry I know the video is a little difficult to understand. It sounds silly but the best way to get it is to close your eyes and listen to the last speaker test compared to the previous 2.

Anyway I’ve tried your suggestion and comparing the two speakers it seems the tweeter on the second one isn’t working. I think this would explain why the sound is muffled? Many thanks.

Xithus

And sorry yes I checked the wiring and terminals. I’d done this because it kept failing the phase test on the Denon.

Richersounds.ie: DavidS

https://www.boards.ie/discussion/comment/119574917#Comment_119574917

Hi Xithus,

If the tweeter has gone this would definitely make it sound off as there is nothing picking up the high frequencies. The best way to test it is to have something playing and run your ear down the speaker listening to each component, you should be able to tell which one is out.

If you can PM your details to me I can check the warranty status to see if this would be covered for you.

Kind regards

David

Xithus

PM sent thanks

Richersounds.ie: Kenny

https://www.boards.ie/discussion/comment/119590926#Comment_119590926

Hi Xithus.

David is currently off on Holiday.

Could you please resend me the PM and I can look after it for you.

Xithus

no Problems, thanks. I sent the PM to you.

Richersounds.ie: Kenny

https://www.boards.ie/discussion/comment/119597863#Comment_119597863

Thanks Xithus.