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Google Pay/Wallet Not Working

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  • 24-07-2022 6:48pm
    #1
    JimmyCorkhill
    Registered Users Posts: 373 ✭✭


    H, I have a Xiaomi Mi 9 and a few times recently I have tried to use my phone to pay for things in the shop but keep getting a message from the terminal in the shop "Unsupported Card"

    I have registered both my revolut card and permanent tsb debit card to the Google Wallet/Pay and uninstalled and reinstalled multiple times but keep getting the same message when going to pay so I end up using the same card I have registered on the Google Pay app to just tap and pay for my items.

    The app itself says I am set up for contactless, it is set up for default payment, the NFC is active etc. Everyhing required to set it up is done and has been verified by a second set of eyes.

    Any ideas?



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    #2
    [Deleted User]
    Posts: 3,656 ✭✭✭ [Deleted User]


    I'm really glad to see this thread. I have a Huawei P20 and have used Revolut through my Google Pay for years. However yesterday a message came up which I barely registered as I was busy at work saying something about adding Google Pay to my Wallet? I never use my Wallet for anything, just Google Pay App. Google Pay has now completely disappeared off my phone and I cannot find the Wallet anywhere either? So the only way I can pay using my phone is to go to Google Play Store, open Google Pay there and use it. I can't add Google Pay to my Icons on my desktop. And I can't find my Wallet anywhere?

    Why is this happening? I'm back to using cash today!



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    #3
    PalLimerick
    Registered Users Posts: 497 ✭✭PalLimerick


    Got the same problem as the op where I had to leave the shop.


    To.the second poster Google Pay has now become Google Wallet.



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    #4
    Jakey Rolling
    Registered Users Posts: 917 ✭✭✭Jakey Rolling


    Have a look in your pull-down menu at top of screen.

    Google Wallet is now there by default on my Xiaomi, it was greyed out - when I clicked on it it opened Wallet and showed all cards "locked". I had to click on unlock to enable cards.

    The icon in my task list now shows blue and just acts as a shortcut to opening Goggle Wallet, doesn't seem to enable or disable it.

    Hopefully just a one time thing, but I only spotted it by chance.

    100412.2526@compuserve.com



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    #5
    JimmyCorkhill
    Registered Users Posts: 373 ✭✭JimmyCorkhill


    ^^^ Thanks, nothing when I drag down on phone for google wallet.

    Even attached is what appears when I go into Google wallet.

    IMG_20220724_192220.jpg




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    #6
    [Deleted User]
    Posts: 3,656 ✭✭✭ [Deleted User]


    https://www.boards.ie/discussion/comment/119381643#Comment_119381643

    the trouble is I can't find Google Wallet anywhere! Is this an App I need to download?



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    #7
    [Deleted User]
    Posts: 0 ✭ [Deleted User]


    The app is now called just Wallet, not Google Wallet.



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    #8
    [Deleted User]
    Posts: 3,656 ✭✭✭ [Deleted User]


    https://www.boards.ie/discussion/comment/119381879#Comment_119381879

    If I just put "wallet" into Play Store Revolut comes up first, followed by Wirex, Stocard and Google Wallet.

    If I click on Google wallet it just asks if I want to open it ? However while I want Google wallet I don't want to have to go to the Play Store every time I need to pay for something. Its not an icon anywhere on my phone. Is Google Pay finished?



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    #9
    gipi
    Registered Users Posts: 2,862 ✭✭✭gipi


    If your apps are in alphabetical order on your phone screen, it's found under W (not G where Google Pay might have been).

    My phone (Nokia) seemed to download and update the changeover from Pay to Wallet automatically



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    #10
    GIMP
    Registered Users Posts: 1,049 ✭✭✭GIMP


    On my Xiaomi its Settings - Google - Settings for Google apps - Google Pay.

    Also on another thread some ptsb customers were complaining that tap to pay was acting up the past few days.



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    #11
    JimmyCorkhill
    Registered Users Posts: 373 ✭✭JimmyCorkhill


    https://www.boards.ie/discussion/comment/119382112#Comment_119382112

    Any link to that thread by any chance?

    Although it wasn't working with Revolut either. So it is either a phone issue or app issue, thinking more the phone.



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    #12
    JeffKenna
    Registered Users Posts: 4,512 ✭✭✭JeffKenna


    No answer to the OP but I'm having the same with my Redmi.



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    #13
    [Deleted User]
    Posts: 0 ✭ [Deleted User]


    https://www.boards.ie/discussion/comment/119381930#Comment_119381930

    If I want to pay for something using my phone I just unlock it and tap - there's no need to open any apps?


    It's a full app on my RedMi 10 Pro btw.



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    #14
    GIMP
    Registered Users Posts: 1,049 ✭✭✭GIMP


    https://www.boards.ie/discussion/comment/119382214#Comment_119382214

    https://www.boards.ie/discussion/2058254596/ptsb-debit-card-on-google-pay#latest



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    #15
    JimmyCorkhill
    Registered Users Posts: 373 ✭✭JimmyCorkhill


    Finally managed to fix the issue, the issue is due to a setting on the phone.

    My phone is an Xiaomi Mi 9, to fix it I had to do the following:

    Go to settings

    Go to Connection & Sharing

    Turn on NFC

    Go to Secure Element Position

    Ensure Use HCE Wallet is selected


    The last point is where I had the issue as Use Sim Wallet was selected instead.



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