Ex customer, loan application and can't log in to app

Mr. CooL ICE

Hi,

I was a BoI customer up until last year and have moved to another bank. I closed my current and savings accounts when I moved.

Recently, I submitted a personal loan application. Part of it involves logging in to my 365online account. I redownloaded the BOI mobile app and waited the 4 hours for my device to be security verified. When I tried to log in, it accepted my 365online number and PIN but then says "We cannot complete your request just now" and tells me to contact support.

I tried contacting 0818 365 365. Option 1 leads me to a path where it needs my bank account number. I entered my closed accounts' numbers but never got the text, so I assume they weren't found.

I tried 0818 365 365 again, but tried to just enquire about the loan application. The gent I was speaking to understood my accounts were closed (he couldn't find them) and took my details and put me on hold, but line went dead after a few minutes.

I tried ringing 0818 200 365 and used option 3, but they weren't able to do anything as my bank account numbers weren't found, so they couldn't verify who I was.

I'm kind of at my wits end here. I don't like submitting loan applications frivolously for obvious reasons, but I wouldn't have applied through BoI if I knew it was going to be this difficult.

I also lost the loan application reference number (my fault).

What can I do here?

Bank of Ireland Reps

https://www.boards.ie/discussion/2058253272/ex-customer-loan-application-and-cant-log-in-to-app

Hi,

Thanks for getting in touch with us here.

To apply for a loan online you would need to have an open Bank of Ireland account. As a non BOI customer, you will need to contact our lending team on 0818200334. One of my colleagues will be happy to help.

They are available from 9am-5pm Monday-Friday.

For security reasons, we do not have application access here.

Thanks, Megan