Eir Increase from August

pluto_322

Anyone get this email from eir today ?

_________________________________________________________________________________________________________________________________

Account: xxxxxxxxxx

Dear xxxxxxxx,

In light of the significant and continued investment in our fibre and mobile network and the rising cost of inflation, we are writing to let you know of some changes to your eir service(s).

• The monthly charge of your eir plan will increase by €5 per month (you can view your current price on your latest bill). You will see this change from your first bill after 1st August 2022.
• Going forward, from April of each year, the monthly price of your plan (excluding any discounts) will increase by the annual Consumer Price Index rate published in January of that year plus an additional 3%.

               

• From January 2023 we will upgrade our billing systems to further improve services for our customers, which will include changes to general fees and charges as outlined in the table below. We will remind you of these changes shortly before they are implemented.

 

General Fee & Charge changes

Paper bill €5.99 per month or per one off reprint

Online billing via email and my eir Remains Free of Charge

Payment via Call Centre agent €5.99

Payment via direct debit, credit or debit card or instore Remains Free of Charge

Late or missed payment fee €18.45

We value your loyalty and hope that you will continue to enjoy your eir service. However, you can cancel your service without penalty by calling us on 1800 303 592 by 11th July 2022.

We're open Monday to Friday from 9am to 5:30pm and a member of our team will be available to assist you.

To help you to understand what this means, FAQs are available at eir.ie/p-update

If you re-contracted to a new eir 2022 plan since the 25th May this notification is not relevant to you.

Yours sincerely,

the eir team

piplip87

Fantastic news. Hopefully I get that email so I can change provider.

heavydawson

Theres something very twisted about basing your annual price increases on CPI + X%, when that X% will be a factor itself in the CPI increases for the following year. It's an almost self-sustaining increase.....

Atlantic Dawn

I suppose Virgin led this last month and all will now follow.

-=al=-

Nice of them to still let you view your bill for free

2 rises in the space of 9 months followed by increased general fees, yikes!

Roxxers

horrible company left them for everything and its great

pizzahead77

https://www.boards.ie/discussion/comment/119177145#Comment_119177145

Virgin were not ther first to do this....Vodafone have had it for 6 months at least on their mobile plans

TheGlossy

No. I'm an Eir client, didn't get this. Are you sure this is legit?

martin6651

I got it as well

GreyAlien

https://www.boards.ie/discussion/comment/119180848#Comment_119180848

Looks pretty legit. RTE have also reported it.

https://www.rte.ie/news/business/2022/0609/1303776-25-of-eir-customers-to-be-hit-by-price-hikes/

TheGlossy

https://www.boards.ie/discussion/comment/119181064#Comment_119181064

Good to know. I did a recontract in March, maybe that's the reason, but I don't think so because they increase my fee in August last year when I was halfway through my first 12 months contract with them.

Indestructable

I hate this inflation plus 3% lark now.

What is Vodafone and Virgin, is it the same model and percentage? I imagine Sky will follow suit.

TV and other mobile providers too. It's rough.

WTF...

I moved to Eir a few months ago and signed up to the Broadband 500Mb deal. €39.99 per month for 24 months. Yesterday I got a notification that the cost is increasing by €5 from Aug. They’re still advertising this deal on their website for €39.99.

I presume the agreement I signed is now null and void??

Stillnotworking

Just phoned Eir to cancel / get out of my contract early and their Loyalty team waived the increase for the rest of my contract. No wait time on the freephone number and no challenge to get the waiver.

Ubbquittious

I think they send an email very similar to this often within a couple of months of you signing up. It is a cute hure move where they hoik you in with a rate that is slightly less than everyone else and then they bum you up by a fiver. I believe it can only be around a fiver without falling foul of some regulation but outside the contract they're free to bring you up to 67 a month as they did to me before I left the phuqqers.

blackplum123

Whats the phone number for loyalty team,please?

Stillnotworking

https://www.boards.ie/discussion/comment/119185062#Comment_119185062

1800 303 592 M-F 09.30-17.30

blackplum123

Nice one👍

Cape Clear

Signed up in late March got a €100 cash back. According to Charlie Weston in the RTE clip customers are free to move as the price hike constitutes a breach of contract. I'm just wondering would they try to claw back the cash back. I haven't gotten any email from them yet.

Melted

That inflation must be hitting them hard.

Whats their profits at I wonder.

conorking

It is a breach of their contract, and that’s why you are allowed to exit (prematurely) or continue and accept the new pricing basis.

I have the same package. I’m wondering if I cancel the contract, do I need to return the Apple TV? Would I have had to return it after the 24 month period anyway?

conorking

I just phoned eir (less than 1 minute wait). Spoke to the customer care representative. He acknowledged this was a breach of contract by eir and we were being given the option to exit the contract. I told him I want them to honour the contract and apply a €5 discount to my monthly bill for the remainder of my 24 month contract (still 16 months to go). He had to get “authorisation” but effectively agreed without any resistance. In fact, the €5 discount will kick in immediately even though the increase doesn’t kick in until 1 August (minor win!)

He said he’ll send out email confirmation of this agreement with me. Plus he confirmed the calls are recorded and I can get access to the recording following a GDPR request (if I need it).

Win!

GalwayMan74

I signed a 24 month contract with eir at 9.30am last week and at 4pm I got this email.

de neeeeeeeeckkkkkk

ClaudeVercetti

I got the same, hike came in and just got the first bill with the new increase - the only thing for me is I live in a rural area where Eir is the only half decent coverage so I don't have a lot of options elsewhere.

alec76

Could you switch to different ISP as soon you’ve received this letter or must you talk to them first to avoid penalties etc?

ps. I am €55 for 1Gbps at the moment,another few months to go , I see Vodafone is €45 for same package ( only 12 months contract unlike 24 with Eir)

Nate--IRL--

My Aul lad was out of Contract, so I rang them on that loyalty Number above and got him switched to the €35/m broadband plan for the next 12 months, with no fuss at all.

He was paying €80/m for the very same thing.....

Nate

PaulJoseph22

https://www.boards.ie/discussion/comment/119231544#Comment_119231544

what package is this?

PaulJoseph22

https://www.boards.ie/discussion/comment/119218869#Comment_119218869

That is the one I am on, the email I received said I can cancel contract with no penalties. You need to ring them though.

Nate--IRL--

https://www.boards.ie/discussion/comment/119235910#Comment_119235910

Just broadband and phone. Up tp 100mbps, not the full fiber line.

Nate

Itssoeasy

https://www.boards.ie/discussion/comment/119177173#Comment_119177173

The same the service was **** and when it went down which was often you’d get on the nasa faster. Moved to Vodafone and I think there was one time it went down but other than that it’s been brilliant.

alec76

https://www.boards.ie/discussion/comment/119235921#Comment_119235921

I've no problem ringing them, it is just legal part I am wondering about.

If you've received such email , must you still give them 30 days notice or you good to switch to any ISP and only inform Eir about the switch.

swoofer

No I just rang and told them I was switching wef 1 july, contract is broken so no requirement for 30 days. i RANG THE NUMBER IN EMAIL as it said " LOYALTY" bit of a cheek.

This is in email

"We value your loyalty and hope that you will continue to enjoy your eir service. However, you can cancel your service without penalty by calling us on 1800 303 592"

Apogee

If you cancel with eir, I presume there is nothing to stop you moving to another supplier before the end of the 30 day notification period?

swoofer

see post 32

Suckit

I 'tried them out' for a year on a €30-per-month contract.

Every. Single. Month. I had issues and had to ring them. I won't go into them all, but I wouldn't take them for free now if they were offered. I signed up with Sky last month and I think eir are still looking for another month payment because the departments don't seem to talk to one another in there.

Never did I expect them to be as bad as I was warned about. I figured there would be issues and if I needed help they would be difficult to contact. It is so much more than that. From the petulant brats (although some of them were very very nice) in there, to the hassles with their billing system and their direct debit. Christ it was a nightmare.

Apogee

https://www.boards.ie/discussion/comment/119240025#Comment_119240025

Eir rep on phone said I had to give 30 days notice. Did you they tell you opposite?

Suckit

https://www.boards.ie/discussion/comment/119240102#Comment_119240102

From here - https://www.comreg.ie/advice-information/switching-providers/#undefined

Switching on receipt of a contract change notification

If you have received a contract change notification from your current provider and if you do not accept the proposed modification to your contract you can cancel your contract immediately without penalty.

bmc58

Dodgy box sales are going through the roof.

Just phoned. I mentioned the letter and he offered the 5e off for the remainder of the contract without me even asking. They do a modification which leaves you on your old T&C. Allows you to renegotiate at the end of the run rather than a new 12/ 24 month contract being set up with new T&C.

Apogee

https://www.boards.ie/discussion/comment/119240114#Comment_119240114

Thanks for that. There's no end to the bullsh*t from eir reps.

alentejo

The government should single out and name companies which now implement a CPI plus 3% increase while getting society to accept wage increases which don't chase inflation. That type of pricing behaviour is vile in this current inflationary period.

bmc58

https://www.boards.ie/discussion/comment/119240196#Comment_119240196

Do the Math.

bmc58

https://www.boards.ie/discussion/comment/119239502#Comment_119239502

Best of luck with that.

bmc58

https://www.boards.ie/discussion/comment/119240771#Comment_119240771

Well done.Eir have one happy customer anyway.

Romero

I signed up to them last November on their 1GB service plus phone for €50 a month after spending years with Virgin, I most ring them on Monday see if they will give me the discount. Hopefully they will. Good thing about Fiber is you can shop around providers much like Electricity and Gas.

Romero

Ok so I spoke to the helpdesk and got the discount for the next 12 months Girl advised I call back this time next year as their system won't allow her to put it in for the balance of my contract, so just bear that in mind if you have signed up to a 24 month contract. Also I forgot to ask will the price stat the same for the next 12 months or will we still get hit with the 3% consumer price index price increase next April? Someone might ask when negotiating with them next

swoofer

It will increase as they now have it in terms of contract, it means more people will switch each year like the energy suppliers. But the increase will apply to the full price not the discounted price.!!

tvjunki

Anyone noticed the late payment free of €18.45? But rich.

alec76

I've signed with Vodafone first then rang to Eir after ,she said no problems, no fee etc, account will be ceased by 18th of July.

Romero

Anyone get the email confirming the 5 euro discount that you agreed with the operator? Lady I spoke to said they would confirm via letter and email yet I've not received the confirmation yet.

Romero

https://www.boards.ie/discussion/comment/119263282#Comment_119263282

Ah ok so it says 5 euro off for 12 months under my current 31 euros off for 24 months (which was the original discount for the 2 year contract.