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Bug after timeout on app

  • 25-05-2022 1:37pm
    #1
    cluckles
    Registered Users, Registered Users 2 Posts: 2 ✭


    When using the app and letting it log itself out after no use, when you open the app again and it has the log in option on screen from the session time out, when you click that it then takes you to the screen to register your device. You have to force the app closed and then opening again to be able log in again



Comments

  • #2
    Bank of Ireland Reps
    Closed Accounts Posts: 1,293 ✭✭✭Bank of Ireland Reps


    https://www.boards.ie/discussion/2058247349/bug-after-timeout-on-app

    Hi there

    Thanks for the message.

    Sorry to see this has been your experience. We will pass this on internally to the Team.

    Many thanks for sharing this with us,

    Alison



  • #3
    youngblood
    Registered Users, Registered Users 2 Posts: 1,776 ✭✭✭youngblood


    Is the app down again?

    Trying online and App and getting time out



  • #4
    clintondaly
    Registered Users, Registered Users 2 Posts: 1,813 ✭✭✭clintondaly


    Hi

    Same here with the app and online

    App says I have no internet connectivity but I have. Logging in online refers me to approve in the app but again can get in that way either



  • #5
    Bank of Ireland: Tara
    Closed Accounts Posts: 2,346 ✭✭✭Bank of Ireland: Tara


    Hi all,

    Thanks for your posts.

    We are aware that some customers are experiencing difficultly accessing our app currently. We are working to resolve this as soon as possible and apologise for any inconvenience. 

    Thanks

    Tara



  • #6
    SmithySeller
    Registered Users, Registered Users 2 Posts: 620 ✭✭✭SmithySeller


    Same here. I had 4 tickets in my ticketmaster basket after waiting to get through the Queue. Authorization failed using the app, no internet access, and its still down. Tickets now sold out. Thanks BOI!



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  • #7
    youngblood
    Registered Users, Registered Users 2 Posts: 1,776 ✭✭✭youngblood


    Sitting in the solicitors trying to get statement generated which was due 30 mins ago

    The continued failure to provide a service with allows customers access to their info is beyond laughable and must constitute a failure-What are we paying monthly and quarterly fees for such shambolic service

    The app is inaccessible more often than functional



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